Dental Excellence Group
Company Core Purpose & Values
Dental Excellence Group is a thriving, patient‑centered dental organization proudly serving Northwest Ohio. With a team of over 100 talented professionals—including doctors, hygienists, clinical assistants, and business, administrative, and marketing staff—we are united by one shared purpose:
to create a dental experience so friendly, comfortable, and convenient that it transforms how people think about going to the dentist.
Our culture is built on six core values that guide everything we do:
Teamwork First – We support one another, communicate openly, and work together to achieve exceptional results.
Patients First – Every decision starts with what’s best for our patients—their comfort, trust, and long‑term health are always our top priority.
Kindness & Compassion – Whether we’re caring for patients or collaborating with teammates, we lead with empathy, respect, and genuine kindness.
Do the Right Thing – We take responsibility, own our mistakes, and do what’s right—even when it’s not the easiest path.
Be Your Best – We challenge ourselves and each other to grow into our God‑given potential in attitude, skill, character, and service.
Make Every Minute Count – We work efficiently and purposefully, valuing time as one of our most important resources.
Key Accountabilities
Submit and process insurance claims promptly and accurately
Verify insurance benefits and document details in patient files prior to appointments
Monitor outstanding claims; follow up and provide additional information as needed
Collect on current and overdue patient accounts with a balance of firmness and empathy
Maintain and update patient records; communicate account statuses and concerns with the business team
Build strong knowledge of the insurance plans most commonly used by our patients
Assist with additional administrative tasks as needed to support smooth office operations
Key Competencies
Professional, calm, and composed—even in challenging situations
Strong ability to prioritize, organize, and complete tasks independently
Excellent administrative abilities, including computer skills, documentation, and basic math
Highly dependable with strong follow‑through, accuracy, and reliability
Exceptional attention to detail
Trusted with high levels of confidentiality and integrity
Collaborative team player with excellent communication skills
Coachable, adaptable, and eager to seek out and apply best practices and ongoing learning
Consistently positive attitude and service‑oriented mindset
Requirements
High school diploma or equivalent (associate degree or higher in business, finance, or healthcare administration preferred)
Previous experience in dental, medical, or insurance billing strongly preferred
Familiarity with dental insurance plans, terminology, and claims processes is a plus, willingness to learn is a must
Proficiency with practice management software and standard office tools (email, spreadsheets, digital records)
Ability to analyze account information, explain balances, and discuss payment options comfortably with patients
Strong customer‑service orientation with the ability to balance empathy and assertiveness
Must maintain strict confidentiality with patient information (HIPAA compliance)
Seniority level Entry level
Employment type Full‑time
Job function Other
Industries Hospitals and Health Care
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to create a dental experience so friendly, comfortable, and convenient that it transforms how people think about going to the dentist.
Our culture is built on six core values that guide everything we do:
Teamwork First – We support one another, communicate openly, and work together to achieve exceptional results.
Patients First – Every decision starts with what’s best for our patients—their comfort, trust, and long‑term health are always our top priority.
Kindness & Compassion – Whether we’re caring for patients or collaborating with teammates, we lead with empathy, respect, and genuine kindness.
Do the Right Thing – We take responsibility, own our mistakes, and do what’s right—even when it’s not the easiest path.
Be Your Best – We challenge ourselves and each other to grow into our God‑given potential in attitude, skill, character, and service.
Make Every Minute Count – We work efficiently and purposefully, valuing time as one of our most important resources.
Key Accountabilities
Submit and process insurance claims promptly and accurately
Verify insurance benefits and document details in patient files prior to appointments
Monitor outstanding claims; follow up and provide additional information as needed
Collect on current and overdue patient accounts with a balance of firmness and empathy
Maintain and update patient records; communicate account statuses and concerns with the business team
Build strong knowledge of the insurance plans most commonly used by our patients
Assist with additional administrative tasks as needed to support smooth office operations
Key Competencies
Professional, calm, and composed—even in challenging situations
Strong ability to prioritize, organize, and complete tasks independently
Excellent administrative abilities, including computer skills, documentation, and basic math
Highly dependable with strong follow‑through, accuracy, and reliability
Exceptional attention to detail
Trusted with high levels of confidentiality and integrity
Collaborative team player with excellent communication skills
Coachable, adaptable, and eager to seek out and apply best practices and ongoing learning
Consistently positive attitude and service‑oriented mindset
Requirements
High school diploma or equivalent (associate degree or higher in business, finance, or healthcare administration preferred)
Previous experience in dental, medical, or insurance billing strongly preferred
Familiarity with dental insurance plans, terminology, and claims processes is a plus, willingness to learn is a must
Proficiency with practice management software and standard office tools (email, spreadsheets, digital records)
Ability to analyze account information, explain balances, and discuss payment options comfortably with patients
Strong customer‑service orientation with the ability to balance empathy and assertiveness
Must maintain strict confidentiality with patient information (HIPAA compliance)
Seniority level Entry level
Employment type Full‑time
Job function Other
Industries Hospitals and Health Care
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