Mobile Auto Solutions, LLC
Auto Body Estimator
Mobile Auto Solutions, LLC, Santa Clarita, California, United States, 91382
Company
Gerber Collision & Glass
About Gerber Gerber Collision & Glass is one of the largest collision repair companies in North America. With $3+ billion in sales, over 1000 locations and growing, we have 10,000+ team members across the United States and Canada passionate about delivering our goal to WOW Every Customer and Be the Best. Join our team and grow your career with endless opportunities.
Job Overview The Estimator’s primary responsibility and accountability is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers, and communicating with insurance companies throughout the repair process. The Estimator accurately assesses vehicle damage, documents needed repairs and parts replacement, and ensures alignment with facility KPIs.
Key Responsibilities
Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details.
Provide customers with accurate and timely information, guiding them through the repair process and ensuring excellent customer service.
Ensure compliance with all insurance client requirements, processes, and metrics.
Ensure compliance with WOW Operating Way regarding customer drop-offs, repair planning, communication, and delivery.
Communicate all customer requests and needs to appropriate team members.
Greet customers with positive energy in person and on the phone.
Understand all required insurance programs and procedures.
Participate in daily production walks with the Management Team.
Support all team members when required.
Participate in monthly Health & Safety and staff meetings.
Attend training, information sessions, and workshops recommended by Store Manager.
Maintain the store’s KPIs by maximizing role performance.
Uphold the company's Core Values: Honesty, Integrity & Respect.
Education & Experience Required
Knowledge of Repairs and OE Guidelines.
High School Diploma or equivalent.
Awareness of where to look for answers.
Basic Computer Skills.
Compliance with DRP’s Minimum of 1-year experience.
Must be willing to complete I-CAR Training.
Valid Driver’s License.
Required Skills/Abilities
Awareness of where to look for answers.
Basic Computer Skills.
Compliance with DRP’s Minimum of 1-year experience.
Must be willing to complete I-CAR Training.
Valid Driver’s License.
The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Benefits
Annual Paid Time Off (PTO) plans.
Two weeks of Paid Parental Leave for full‑time employees who work a minimum of 30 hours per week.
Six paid holidays annually.
Medical, Prescription Drug, Dental & Vision Insurance effective Day 1.
401(k) Retirement Plan with company match.
Employer Paid Short‑Term Disability & Life Insurance.
Additional Voluntary Life Insurance.
Continuing Education Opportunities.
Free Prescription or Non‑Prescription Safety Glasses annually.
Annual Voluntary Uniform Stipend.
Equal Opportunity Gerber Collision & Glass is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration, prohibited by law or by contract.
AI Disclosure Statement At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.
Compensation Hourly: $25 - $38 / Hour. Compensation is commensurate with skill, education and experience.
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About Gerber Gerber Collision & Glass is one of the largest collision repair companies in North America. With $3+ billion in sales, over 1000 locations and growing, we have 10,000+ team members across the United States and Canada passionate about delivering our goal to WOW Every Customer and Be the Best. Join our team and grow your career with endless opportunities.
Job Overview The Estimator’s primary responsibility and accountability is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers, and communicating with insurance companies throughout the repair process. The Estimator accurately assesses vehicle damage, documents needed repairs and parts replacement, and ensures alignment with facility KPIs.
Key Responsibilities
Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details.
Provide customers with accurate and timely information, guiding them through the repair process and ensuring excellent customer service.
Ensure compliance with all insurance client requirements, processes, and metrics.
Ensure compliance with WOW Operating Way regarding customer drop-offs, repair planning, communication, and delivery.
Communicate all customer requests and needs to appropriate team members.
Greet customers with positive energy in person and on the phone.
Understand all required insurance programs and procedures.
Participate in daily production walks with the Management Team.
Support all team members when required.
Participate in monthly Health & Safety and staff meetings.
Attend training, information sessions, and workshops recommended by Store Manager.
Maintain the store’s KPIs by maximizing role performance.
Uphold the company's Core Values: Honesty, Integrity & Respect.
Education & Experience Required
Knowledge of Repairs and OE Guidelines.
High School Diploma or equivalent.
Awareness of where to look for answers.
Basic Computer Skills.
Compliance with DRP’s Minimum of 1-year experience.
Must be willing to complete I-CAR Training.
Valid Driver’s License.
Required Skills/Abilities
Awareness of where to look for answers.
Basic Computer Skills.
Compliance with DRP’s Minimum of 1-year experience.
Must be willing to complete I-CAR Training.
Valid Driver’s License.
The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Benefits
Annual Paid Time Off (PTO) plans.
Two weeks of Paid Parental Leave for full‑time employees who work a minimum of 30 hours per week.
Six paid holidays annually.
Medical, Prescription Drug, Dental & Vision Insurance effective Day 1.
401(k) Retirement Plan with company match.
Employer Paid Short‑Term Disability & Life Insurance.
Additional Voluntary Life Insurance.
Continuing Education Opportunities.
Free Prescription or Non‑Prescription Safety Glasses annually.
Annual Voluntary Uniform Stipend.
Equal Opportunity Gerber Collision & Glass is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration, prohibited by law or by contract.
AI Disclosure Statement At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.
Compensation Hourly: $25 - $38 / Hour. Compensation is commensurate with skill, education and experience.
#J-18808-Ljbffr