Lexmark
Traditional Warranty Services Specialist - Italy page is loaded## Traditional Warranty Services Specialist - Italylocations:
Budapest Hungariatime type:
Full timeposted on:
Posted Todayjob requisition id:
R5247Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision.When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you’re just starting out or leading at the highest levels, this is a place to grow, stretch, and make real impact—across industries, countries, and careers.From engineering and product to digital services and customer experience, you’ll help connect data, devices, and people in smarter, faster ways. This is meaningful, connected work—on a global stage, with the backing of a company built for the future, and a robust benefits package designed to support your growth, well-being, and life beyond work. **Responsibilities :****JOB** **FUNCTION**The Warranty Specialist is in close collaboration with different partners both internally and externally. They will receive purchase orders from end users or channel, Global Order Form from customers, requests from Call Center Agents and mails from customers accepting quotes.The Warranty Specialist is responsible for the following topics:* ensuring registration and billing of service contracts in the system for a specific area (geography, customers, contract types…)* registering extended warranties purchased by customers* investigate and solve cases related to Warranty Disputes* receive and validate per call quote acceptances returned by the customers and generate per call billing once the printer is repaired* performing regular database cleaning tasks* review and validate the audit reports edited by the systemThey may also be involved in cross-organization projects in EMEA or at country level in order to improve processes or develop new projects.**ROLES, RESPONSIBILITIES AND AUTHORITY*** Analyze and validate completeness and accuracy of information (PN, SN, pricing…)* Communicate with the customer (mail) if information is incomplete* Communicate with Lexmark country entities about specific issues and cash collection tasks* Verify / Create assets, enter their entitlement and pricing* Validate data to enable billing in SAP* Update Agreements & Service Requests* Document cases in the system and release Service Requests within defined SLA’s* Initiate service execution* Handle POs and the issues/questions around them* Run duplication reports and clean database**EDUCATION & EXPERIENCE*** Graduate BA/BS degree is required* 2+ years of experience in services, post-sales activities, contract administration or order management is an advantage**SKILLS*** Full professional proficiency in English AND in Italian* Working knowledge of D365 and/or SAP systems is an advantage* Customer Service oriented mindset* Proactive and open to new ideas* Good team player* Excellent communication and presentation skills, both oral and written* Good knowledge of MS Office and in particular Excel**Global Privacy Notice**Lexmark is committed to appropriately protecting and managing any personal information you share with us. Click
to view Lexmark's Privacy Notice.Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision.When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you’re just starting out or leading at the highest levels, this is a place to grow, stretch, and make real impact—across industries, countries, and careers.From engineering and product to digital services and customer experience, you’ll help connect data, devices, and people in smarter, faster ways. This is meaningful, connected work—on a global stage, with the backing of a company built for the future, and a robust benefits package designed to support your growth, well-being, and life beyond work.## Lexmark is a diverse and inclusive workplace where all employees can be their authentic selves and individual differences are valued and celebrated. We believe that our company, our communities and our customers reap the rewards of this. We are proudly an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, color, religion, gender, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression. For more information,
.If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact recruit@lexmark.com. #J-18808-Ljbffr
Budapest Hungariatime type:
Full timeposted on:
Posted Todayjob requisition id:
R5247Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision.When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you’re just starting out or leading at the highest levels, this is a place to grow, stretch, and make real impact—across industries, countries, and careers.From engineering and product to digital services and customer experience, you’ll help connect data, devices, and people in smarter, faster ways. This is meaningful, connected work—on a global stage, with the backing of a company built for the future, and a robust benefits package designed to support your growth, well-being, and life beyond work. **Responsibilities :****JOB** **FUNCTION**The Warranty Specialist is in close collaboration with different partners both internally and externally. They will receive purchase orders from end users or channel, Global Order Form from customers, requests from Call Center Agents and mails from customers accepting quotes.The Warranty Specialist is responsible for the following topics:* ensuring registration and billing of service contracts in the system for a specific area (geography, customers, contract types…)* registering extended warranties purchased by customers* investigate and solve cases related to Warranty Disputes* receive and validate per call quote acceptances returned by the customers and generate per call billing once the printer is repaired* performing regular database cleaning tasks* review and validate the audit reports edited by the systemThey may also be involved in cross-organization projects in EMEA or at country level in order to improve processes or develop new projects.**ROLES, RESPONSIBILITIES AND AUTHORITY*** Analyze and validate completeness and accuracy of information (PN, SN, pricing…)* Communicate with the customer (mail) if information is incomplete* Communicate with Lexmark country entities about specific issues and cash collection tasks* Verify / Create assets, enter their entitlement and pricing* Validate data to enable billing in SAP* Update Agreements & Service Requests* Document cases in the system and release Service Requests within defined SLA’s* Initiate service execution* Handle POs and the issues/questions around them* Run duplication reports and clean database**EDUCATION & EXPERIENCE*** Graduate BA/BS degree is required* 2+ years of experience in services, post-sales activities, contract administration or order management is an advantage**SKILLS*** Full professional proficiency in English AND in Italian* Working knowledge of D365 and/or SAP systems is an advantage* Customer Service oriented mindset* Proactive and open to new ideas* Good team player* Excellent communication and presentation skills, both oral and written* Good knowledge of MS Office and in particular Excel**Global Privacy Notice**Lexmark is committed to appropriately protecting and managing any personal information you share with us. Click
to view Lexmark's Privacy Notice.Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision.When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you’re just starting out or leading at the highest levels, this is a place to grow, stretch, and make real impact—across industries, countries, and careers.From engineering and product to digital services and customer experience, you’ll help connect data, devices, and people in smarter, faster ways. This is meaningful, connected work—on a global stage, with the backing of a company built for the future, and a robust benefits package designed to support your growth, well-being, and life beyond work.## Lexmark is a diverse and inclusive workplace where all employees can be their authentic selves and individual differences are valued and celebrated. We believe that our company, our communities and our customers reap the rewards of this. We are proudly an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, color, religion, gender, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression. For more information,
.If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact recruit@lexmark.com. #J-18808-Ljbffr