Global Experience Specialists, Inc.
We are seeking a data-driven and detailed-oriented Global eCommerce Analyst to lead the collection, analysis and reporting of website performance metrics. The position is global, with a high focus on the US. This role plays a critical part in understanding user behavior, measuring site effectiveness, identifying opportunities for optimization and informing business decisions through actionable insights. The ideal candidate has deep experience with web analytics tools (specifically GA4), a strong understanding of eCommerce performance metrics and the ability to translate complex data into clear, strategic recommendations.
Responsibilities Analytics & Reporting
Collect, analyze and interpret website performance data with a focus on customer behavior, site engagement and conversion funnel metrics. Define and track KPIs such as conversion rate (attachment rate), bounce rate, AOV, cart abandonment and channel attribution
Develop and maintain dashboards and regular reports (daily, weekly, monthly) for stakeholders across eCommerce, marketing and IT/project teams. Provide ad hoc analysis as needed
Identify UX friction points and opportunities via conversion funnel visualizations, heatmaps, session recordings, etc.
Tagging & Implementation
Partner with IT to implement and manage tracking tags (ex: Google Tag Manager). Ensure accurate tagging of all website elements across desktop, mobile and tablet platforms
Partner with IT to troubleshoot tracking issues and maintain data integrity
CVR Optimization through A/B Testing
Collaborate with eCommerce and project/IT teams to plan, execute and analyze A/B tests
Use test results and behavioral data to make recommendations on content layouts, CTA placement, checkout flows, navigation and UX improvements
Support personalization initiatives by identifying behavioral segments and tailoring content and site experiences accordingly
Data-Driven Insights & Strategy
Support broader digital strategy by identifying trends, opportunities and areas of concern
Present findings to stakeholders in a clear, concise and business focused manner
Our team members are our family, so we help our team members care for their families. The rewards of joining GES are extensive. We offer a comprehensive benefits package to all full-time employees. Here are some of the highlights:
Competitive salaries
401K with company match
Healthcare/vision/dental insurance
Wellness benefits
Career development program
Employee assistance program
Vacation time
Community involvement opportunities
Team activities
And much more...
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Responsibilities Analytics & Reporting
Collect, analyze and interpret website performance data with a focus on customer behavior, site engagement and conversion funnel metrics. Define and track KPIs such as conversion rate (attachment rate), bounce rate, AOV, cart abandonment and channel attribution
Develop and maintain dashboards and regular reports (daily, weekly, monthly) for stakeholders across eCommerce, marketing and IT/project teams. Provide ad hoc analysis as needed
Identify UX friction points and opportunities via conversion funnel visualizations, heatmaps, session recordings, etc.
Tagging & Implementation
Partner with IT to implement and manage tracking tags (ex: Google Tag Manager). Ensure accurate tagging of all website elements across desktop, mobile and tablet platforms
Partner with IT to troubleshoot tracking issues and maintain data integrity
CVR Optimization through A/B Testing
Collaborate with eCommerce and project/IT teams to plan, execute and analyze A/B tests
Use test results and behavioral data to make recommendations on content layouts, CTA placement, checkout flows, navigation and UX improvements
Support personalization initiatives by identifying behavioral segments and tailoring content and site experiences accordingly
Data-Driven Insights & Strategy
Support broader digital strategy by identifying trends, opportunities and areas of concern
Present findings to stakeholders in a clear, concise and business focused manner
Our team members are our family, so we help our team members care for their families. The rewards of joining GES are extensive. We offer a comprehensive benefits package to all full-time employees. Here are some of the highlights:
Competitive salaries
401K with company match
Healthcare/vision/dental insurance
Wellness benefits
Career development program
Employee assistance program
Vacation time
Community involvement opportunities
Team activities
And much more...
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr