Canteen North America
CUSTOMER SERVICE MANAGER - MIRAMAR, FL
Canteen North America, Florida, New York, United States
CUSTOMER SERVICE & ROUTE MANAGER - MIRAMAR, FL
4 days ago Be among the first 25 applicants
Job Summary Responsible for site visits and client retention, assisting branch grand openings, ensuring compliance, developing sales plans, improving customer retention at point-of-sale, driving route duties, and maintaining vending equipment.
Key Responsibilities
Responsible for site visits and client retention
Assist branches with grand openings
Ensure compliance with local and national account standards; review corporate compliance reporting
Ensure action plans are developed and implemented to improve SSS/control V-9 (food waste, overstock, etc)
Develop an account level incremental sales plan with local management; track performance and increase profitability (Owner's Business Plan)
Coordinate efforts to improve the customer retention and client experience at the point of sale
Build retail pricing opportunities and encourage repeat sales (Best Practices), and introduce new products to increase revenue
Drive compliance to merchandising standards
Assess performance by location through audit reports (Quarterly District Evaluations)
Perform the job functions of the Route Driver position, when needed, including driving a company vehicle over an established route to deliver products, render services, and fill and maintain vending and related equipment
Preferred Qualifications
A Bachelor’s degree is preferred; two year College degree or the equivalent combination of education and experience is acceptable
3 years driving experience required
Valid Non-CDL Class C driver’s license (unless otherwise indicated by state) and good driving record
Preferred 1-2 years’ experience in a customer service position, or a minimum of 1 year of related experience
Route management, retail and merchandising experience is preferred
Ability to operate or willingness to learn material handling equipment (box truck, handcarts, etc.)
Food & beverage experience
Excellent communication skills required
Must be able to travel to client sites
Must be passionate about providing world class service to our clients and customers
Must be able to lift 50 lbs. on a consistent basis
Apply to Canteen today! Compass Group is an equal opportunity employer. At Compass, we are committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Applications are accepted on an ongoing basis. Canteen maintains a drug-free workplace.
Benefits
Medical
Dental
Vision
Life Insurance/AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave
Req ID: 1484842
Leticia Pinon
#J-18808-Ljbffr
Job Summary Responsible for site visits and client retention, assisting branch grand openings, ensuring compliance, developing sales plans, improving customer retention at point-of-sale, driving route duties, and maintaining vending equipment.
Key Responsibilities
Responsible for site visits and client retention
Assist branches with grand openings
Ensure compliance with local and national account standards; review corporate compliance reporting
Ensure action plans are developed and implemented to improve SSS/control V-9 (food waste, overstock, etc)
Develop an account level incremental sales plan with local management; track performance and increase profitability (Owner's Business Plan)
Coordinate efforts to improve the customer retention and client experience at the point of sale
Build retail pricing opportunities and encourage repeat sales (Best Practices), and introduce new products to increase revenue
Drive compliance to merchandising standards
Assess performance by location through audit reports (Quarterly District Evaluations)
Perform the job functions of the Route Driver position, when needed, including driving a company vehicle over an established route to deliver products, render services, and fill and maintain vending and related equipment
Preferred Qualifications
A Bachelor’s degree is preferred; two year College degree or the equivalent combination of education and experience is acceptable
3 years driving experience required
Valid Non-CDL Class C driver’s license (unless otherwise indicated by state) and good driving record
Preferred 1-2 years’ experience in a customer service position, or a minimum of 1 year of related experience
Route management, retail and merchandising experience is preferred
Ability to operate or willingness to learn material handling equipment (box truck, handcarts, etc.)
Food & beverage experience
Excellent communication skills required
Must be able to travel to client sites
Must be passionate about providing world class service to our clients and customers
Must be able to lift 50 lbs. on a consistent basis
Apply to Canteen today! Compass Group is an equal opportunity employer. At Compass, we are committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Applications are accepted on an ongoing basis. Canteen maintains a drug-free workplace.
Benefits
Medical
Dental
Vision
Life Insurance/AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave
Req ID: 1484842
Leticia Pinon
#J-18808-Ljbffr