Badass Patches
Badass Patches
is a fast-growing, veteran-owned company serving military units, first responders, and organizations nationwide with custom gear. We’re known for exceptional customer service, fast turnaround times, and deep expertise in military patch regulations.
As we expand into a new warehouse in Raleigh, we’re hiring a
Customer Service Specialist
who puts customers first and can provide
backup support for shipping, inventory, and fulfillment
when needed.
What You’ll Do Customer Service & Order Management (Primary Role)
Act as a main point of contact for customers from order intake to delivery
Manage custom patch orders, artwork details, proofs, and approvals
Provide updates, solve problems quickly, and ensure a top‑tier customer experience
Coordinate timelines across sales, production, and fulfillment
Fulfillment & Inventory Support (Secondary Role)
Assist with picking, packing, and shipping orders during peak times
Support inventory tracking, restocking, and audits
Help handle returns, replacements, and re‑shipments
Process & Team Support
Identify workflow improvements as we scale
Support special projects, bulk orders, and high‑priority customers
What We’re Looking For
2–3 years of customer service, e‑commerce, or operations experience
Strong communication skills and attention to detail
Comfortable juggling multiple priorities in a fast‑paced environment
Familiarity with Shopify, ShipStation, or similar tools
Bonus
Fulfillment or logistics experience
Startup or small‑business background
Interest in military, tactical, or first‑responder communities
Adobe Illustrator or Photoshop experience
Location & Schedule
Hybrid to start (first 1–3 months may be partially remote)
Transition to mostly on‑site in Raleigh within 2–6 months
Flexible schedule with core customer support availability
Compensation & Benefits
$18–$22/hour (based on experience)
Bonus opportunities
20–40 hours per week
On‑the‑job training
Healthcare / 401k (coming soon)
Why Badass Patches?
Foundational role in a growing, mission‑driven company
Small team, real ownership, and visible impact
Products trusted by the country’s toughest professionals
#J-18808-Ljbffr
is a fast-growing, veteran-owned company serving military units, first responders, and organizations nationwide with custom gear. We’re known for exceptional customer service, fast turnaround times, and deep expertise in military patch regulations.
As we expand into a new warehouse in Raleigh, we’re hiring a
Customer Service Specialist
who puts customers first and can provide
backup support for shipping, inventory, and fulfillment
when needed.
What You’ll Do Customer Service & Order Management (Primary Role)
Act as a main point of contact for customers from order intake to delivery
Manage custom patch orders, artwork details, proofs, and approvals
Provide updates, solve problems quickly, and ensure a top‑tier customer experience
Coordinate timelines across sales, production, and fulfillment
Fulfillment & Inventory Support (Secondary Role)
Assist with picking, packing, and shipping orders during peak times
Support inventory tracking, restocking, and audits
Help handle returns, replacements, and re‑shipments
Process & Team Support
Identify workflow improvements as we scale
Support special projects, bulk orders, and high‑priority customers
What We’re Looking For
2–3 years of customer service, e‑commerce, or operations experience
Strong communication skills and attention to detail
Comfortable juggling multiple priorities in a fast‑paced environment
Familiarity with Shopify, ShipStation, or similar tools
Bonus
Fulfillment or logistics experience
Startup or small‑business background
Interest in military, tactical, or first‑responder communities
Adobe Illustrator or Photoshop experience
Location & Schedule
Hybrid to start (first 1–3 months may be partially remote)
Transition to mostly on‑site in Raleigh within 2–6 months
Flexible schedule with core customer support availability
Compensation & Benefits
$18–$22/hour (based on experience)
Bonus opportunities
20–40 hours per week
On‑the‑job training
Healthcare / 401k (coming soon)
Why Badass Patches?
Foundational role in a growing, mission‑driven company
Small team, real ownership, and visible impact
Products trusted by the country’s toughest professionals
#J-18808-Ljbffr