Director of Customer Care & Service Excellence

A leading utilities provider is seeking a Director of Customer Care to oversee service excellence and operational efficiency. The ideal candidate will have a Bachelor's degree, 10+ years of progressive leadership experience in customer service, and strong analytical and communication skills. Experience in utility operations and managing BPO relationships is essential. This hybrid role requires travel and offers competitive salary and benefits including growth opportunities, bonuses, and wellness initiatives. #J-18808-Ljbffr