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U-Haul

Storage Customer Service Representative

U-Haul, Hanover, Massachusetts, us, 02340

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Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Storage Customer Service Representative. As a Storage Customer Service Representative, you will work as part of a support team to be the face of U-Haul Company’s exceptional service…ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. Additionally, you will assist customers using up-to-date technology to dispatch and return equipment. This position offers on-the-job education.

Our motto is

Hire Fast, Pay Fast . You can start today and get paid today! Schedule

two

hands‑on working interviews and get paid for each. We also offer a

$100 hiring bonus

and a

$300 cash bonus , paid upon completion of U-Haul Equipment Inspection and Verification through our 1‑2‑3 Punch Certification Program at retail stores.

U-Haul Offers

Career stability

Opportunities for advancement

Mindset App Reimbursement

Gym Reimbursement Program

Health insurance & Prescription plans, if eligible

Paid holidays, vacation, and sick days, if eligible

Life insurance

MetLaw Legal program

MetLife auto and home insurance

Discounts on Apple products, Dell computers, cell phone plans, hotels, and more

401(k) Savings Plan

Employee Stock Ownership Plan (ESOP)

24‑hour physician available for kids

Dental & Vision Plans

Business travel insurance

You Matter EAP

LifeLock Identity Theft Protection

Critical Illness/Group Accident Insurance

Dave Ramsey’s SmartDollar Program

Primary Responsibilities

Support the site manager with facility operations.

Answer phone inquiries from active and prospective customers.

Show storage units, explain the terms of rental agreements and prepare rental contracts.

Perform general routine property cleanup and minor repair work.

Ensure that all vacant storage units are clean, dry, secure and available for new customers.

Perform other duties as assigned.

Participate in ongoing continuous U-Haul education through U-Haul University.

Minimum Qualifications

Driver’s license and the ability to maintain a clean driving record

Excellent communication skills

Available to work on weekends and holidays

Work Environment: The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts, machines, fumes or irritating chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.

Physical Demands: The work requires some physical exertion such as long periods both indoors and outdoors of remaining stationary, traversing spaces, repositioning to reach and use tools, and moving a minimum of 50 lbs assisted or unassisted.

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Retail

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