DLL CONSTRUCTION LIMITED
Customer Service Manager
Location: Marstons Mills, MA
Base pay: $64,800.00/yr - $97,200.00/yr
Salary range for this position is $64,800-$97,200.
Responsibilities
Department Management
Oversee daily operations of Customer Service departments including Front End, Online Pick-up and Cash Office.
Ensure departments meet or exceed sales and profit targets.
Maintain high standards of sanitation and safety, ensuring compliance with all regulations.
Lead recruitment, hiring and new hire orientation while keeping a high level of talent.
People Development and Diversity
Direct, oversee, and evaluate training completion of all department team members.
Monitor and evaluate associate performance and ensure development plans for professional growth.
Foster a culture of diversity and inclusion within the team.
Engage and retain associates by fostering a positive work environment.
Labor Relations
Manage labor relations to ensure compliance with company policies and labor laws.
Address and resolve employee issues and grievances in a timely and effective manner.
Customer Service Excellence
Cultivate a culture of excellence in customer service, providing best-in-class service.
Ensure customers experience a well-stocked store with the freshest product offerings.
Support team members in training to consistently deliver exceptional customer service.
Operational Efficiency
Monitor and analyze key performance metrics related to customer service and sales.
Identify opportunities for process optimization and implement solutions to enhance operational performance.
Manage departmental budgets, expenses, and financial targets to achieve profitability goals.
Compliance and Safety
Ensure all departments comply with company policies and regulatory requirements.
Conduct regular safety audits and training sessions.
Maintain a clean and safe working environment for all associates.
Community Engagement
Actively engage with the local community to understand their needs.
Develop and maintain positive relationships with community organizations, schools, and stakeholders.
Coordinate and participate in community events, outreach programs, and charitable initiatives.
Qualifications
1-3 years of supervisory or leadership experience, preferably in retail grocery with knowledge of Customer Service departments.
Bachelor's degree in Business Administration, Retail Management, or related field (preferred) or equivalent work experience.
Highly motivated, results-oriented, self-starter with proven track record of success.
Strong ability to influence and communicate effectively across functions.
Excellent multitasking skills, able to prioritize and manage multiple responsibilities.
Demonstrated leadership and management skills, inspiring teams to achieve goals.
Exceptional written and verbal communication skills, interacting effectively with customers, team members, and stakeholders.
High level of customer service skills, with a genuine passion for exceeding expectations.
Creative and strategic thinking abilities to drive innovation and continuous improvement.
Effective organizational and time management skills to ensure efficient operations.
Ability to work flexible hours, including weekends and holidays.
Benefits
Culture committed to celebrating diverse backgrounds and experiences.
Comprehensive benefits.
Opportunities for professional development and career growth.
Associate discounts.
Team of associates dedicated to serving local customers and supporting communities.
Stop & Shop is an equal opportunity employer. We comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law.
#J-18808-Ljbffr
Base pay: $64,800.00/yr - $97,200.00/yr
Salary range for this position is $64,800-$97,200.
Responsibilities
Department Management
Oversee daily operations of Customer Service departments including Front End, Online Pick-up and Cash Office.
Ensure departments meet or exceed sales and profit targets.
Maintain high standards of sanitation and safety, ensuring compliance with all regulations.
Lead recruitment, hiring and new hire orientation while keeping a high level of talent.
People Development and Diversity
Direct, oversee, and evaluate training completion of all department team members.
Monitor and evaluate associate performance and ensure development plans for professional growth.
Foster a culture of diversity and inclusion within the team.
Engage and retain associates by fostering a positive work environment.
Labor Relations
Manage labor relations to ensure compliance with company policies and labor laws.
Address and resolve employee issues and grievances in a timely and effective manner.
Customer Service Excellence
Cultivate a culture of excellence in customer service, providing best-in-class service.
Ensure customers experience a well-stocked store with the freshest product offerings.
Support team members in training to consistently deliver exceptional customer service.
Operational Efficiency
Monitor and analyze key performance metrics related to customer service and sales.
Identify opportunities for process optimization and implement solutions to enhance operational performance.
Manage departmental budgets, expenses, and financial targets to achieve profitability goals.
Compliance and Safety
Ensure all departments comply with company policies and regulatory requirements.
Conduct regular safety audits and training sessions.
Maintain a clean and safe working environment for all associates.
Community Engagement
Actively engage with the local community to understand their needs.
Develop and maintain positive relationships with community organizations, schools, and stakeholders.
Coordinate and participate in community events, outreach programs, and charitable initiatives.
Qualifications
1-3 years of supervisory or leadership experience, preferably in retail grocery with knowledge of Customer Service departments.
Bachelor's degree in Business Administration, Retail Management, or related field (preferred) or equivalent work experience.
Highly motivated, results-oriented, self-starter with proven track record of success.
Strong ability to influence and communicate effectively across functions.
Excellent multitasking skills, able to prioritize and manage multiple responsibilities.
Demonstrated leadership and management skills, inspiring teams to achieve goals.
Exceptional written and verbal communication skills, interacting effectively with customers, team members, and stakeholders.
High level of customer service skills, with a genuine passion for exceeding expectations.
Creative and strategic thinking abilities to drive innovation and continuous improvement.
Effective organizational and time management skills to ensure efficient operations.
Ability to work flexible hours, including weekends and holidays.
Benefits
Culture committed to celebrating diverse backgrounds and experiences.
Comprehensive benefits.
Opportunities for professional development and career growth.
Associate discounts.
Team of associates dedicated to serving local customers and supporting communities.
Stop & Shop is an equal opportunity employer. We comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law.
#J-18808-Ljbffr