Hilton Omaha
Front Office Manager – Hilton Omaha
We are currently searching for a talented Front Office Manager to join our team at
Hilton Omaha . The Hilton Omaha is located in downtown, directly connected via a sky bridge to CHI Health Event Center and just minutes away from TD Ameritrade Ballpark and the Old Market Entertainment District.
Responsibilities
Manage all Front Office operations, including guest service and registration (check‑in/check‑out), room inventory and availability, guest service standards, product quality, cost controls, and overall profitability.
Direct marketing initiatives, systems use and management, budgeting and forecasting, department management, and policy and procedure implementation.
Monitor and develop team member performance: supervise, schedule, conduct counseling and evaluations, and deliver recognition and reward.
Assess service and satisfaction trends, evaluate and address issues, and implement improvements.
Ensure compliance with Company standards and provide timely, friendly, and efficient responses to guest inquiries, requests, and issues.
Initiate and implement up‑selling techniques to promote hotel services and maximize room occupancy and revenue.
Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies, as well as local area and events.
Complete audit procedures as needed.
Recruit, interview, and train team members.
Qualifications & Expectations
At least 1‑2 years of leadership experience in a front‑office or related hospitality role.
Outgoing personality with a genuine passion for creating memorable guest experiences.
Demonstrated commitment to Hilton’s Values: Hospitality, Integrity, Leadership, Teamwork, Ownership, and an emphasis on operating with urgency and discipline.
Key attributes: Quality, Productivity, Dependability, Customer Focus, and Adaptability.
Benefits
Go Hilton travel program: 100 nights of discounted travel.
Access to pay when needed through DailyPay.
Hilton Shares: Employee stock purchase program (ESPP) with a 15% discount.
Maternity and parental leave, including 12 weeks paid leave for birthing parents and four weeks for eligible Team Members, partners, and adoptive parents.
Debt‑Free Education through Guild Education, including college degrees and professional certifications.
Flexible shifts and days off.
Comprehensive health insurance, including telemedicine and at‑home care through AmazonCare.
Mental health resources, including free counseling through the Employee Assistance Program.
Best‑in‑Class paid time off (PTO).
401(k) plan with company match.
Other benefits may vary depending on property‑specific terms and conditions.
Work Location Hilton Omaha
Schedule Full‑time
Job Function Guest Services, Operations, and Front Office
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Hilton Omaha . The Hilton Omaha is located in downtown, directly connected via a sky bridge to CHI Health Event Center and just minutes away from TD Ameritrade Ballpark and the Old Market Entertainment District.
Responsibilities
Manage all Front Office operations, including guest service and registration (check‑in/check‑out), room inventory and availability, guest service standards, product quality, cost controls, and overall profitability.
Direct marketing initiatives, systems use and management, budgeting and forecasting, department management, and policy and procedure implementation.
Monitor and develop team member performance: supervise, schedule, conduct counseling and evaluations, and deliver recognition and reward.
Assess service and satisfaction trends, evaluate and address issues, and implement improvements.
Ensure compliance with Company standards and provide timely, friendly, and efficient responses to guest inquiries, requests, and issues.
Initiate and implement up‑selling techniques to promote hotel services and maximize room occupancy and revenue.
Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies, as well as local area and events.
Complete audit procedures as needed.
Recruit, interview, and train team members.
Qualifications & Expectations
At least 1‑2 years of leadership experience in a front‑office or related hospitality role.
Outgoing personality with a genuine passion for creating memorable guest experiences.
Demonstrated commitment to Hilton’s Values: Hospitality, Integrity, Leadership, Teamwork, Ownership, and an emphasis on operating with urgency and discipline.
Key attributes: Quality, Productivity, Dependability, Customer Focus, and Adaptability.
Benefits
Go Hilton travel program: 100 nights of discounted travel.
Access to pay when needed through DailyPay.
Hilton Shares: Employee stock purchase program (ESPP) with a 15% discount.
Maternity and parental leave, including 12 weeks paid leave for birthing parents and four weeks for eligible Team Members, partners, and adoptive parents.
Debt‑Free Education through Guild Education, including college degrees and professional certifications.
Flexible shifts and days off.
Comprehensive health insurance, including telemedicine and at‑home care through AmazonCare.
Mental health resources, including free counseling through the Employee Assistance Program.
Best‑in‑Class paid time off (PTO).
401(k) plan with company match.
Other benefits may vary depending on property‑specific terms and conditions.
Work Location Hilton Omaha
Schedule Full‑time
Job Function Guest Services, Operations, and Front Office
#J-18808-Ljbffr