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Sam's Club

(USA) Tire and Battery Service Advisor

Sam's Club, Tuscaloosa, Alabama, United States, 35485

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(USA) Tire and Battery Service Advisor

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Sam's Club

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This range is provided by Sam's Club. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range $18.00/hr - $25.00/hr

Position Summary Maintains facility and sales floor safety and standards by adhering to all safety policies and procedures, including conducting regular safety sweeps, following proper forklift and hazardous material handling requirements, complying with company steel standards, and promptly correcting or reporting unsafe situations to management. Ensures the Tire and Battery Center (TBC) sales floor is organized, stocked, zoned, and merchandised according to company policies, including proper handling of claims, returns, shrink, and damages.

Key Responsibilities

Creates and maintains merchandise presentation by stocking, setting up, cleaning, and organizing product displays; removes damaged goods, signs and prices merchandise appropriately, and secures fragile and high-shrink merchandise.

Monitors the status of tire and battery orders daily and assists members with appointments for installation; communicates lead time changes and order cancellations to members and offers alternative suggestions.

Provides expert member service and recommendations by greeting members, identifying member needs, assisting with purchasing and service decisions, resolving concerns, and using Sam’s Garage, product knowledge, and reference materials to recommend suitable tire and battery products, explain warranties, and ensure members receive best service and value.

Drives sales and service excellence in the TBC by communicating the value of merchandise and services and collaborating with associates across the club to promote member awareness of TBC offerings and value.

Triages and prioritizes service workflow in TBC service bays, referring to Sam’s Garage to identify waiting members, understanding time requirements, and recommending to the TBC Team Lead or Technicians to meet service needs.

Demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, product specifications, seasonality, Point‑of‑Sale systems, phone, and in‑person selling techniques.

Leverages technology to enhance operations and engagement using digital tools and handheld devices to plan sales, improve the service experience, make real‑time business decisions, stay informed about products and training, and encourage adoption of new tools among team members.

Serves as a brand advocate, modeling high quality service and products, developing and influencing team members, and assisting in training team members.

Provides products and services to members in accordance with company policies, completes vehicle service requests and tests, operates TBC equipment safely, receives, stores, and disposes of merchandise and supplies, and maintains documents.

Operates hardware (e.g., cash registers), processes member purchases, returns, refunds, and exchanges using appropriate procedures.

Complies with company policies, procedures, and ethics and integrity standards, implements action plans, uses the Open Door Policy, and applies these in executing business processes.

Completes work assignments and priorities using policies, data, and resources; collaborates with managers, co‑workers, customers, and partners; identifies priorities, deadlines, and expectations; communicates progress and recommends improvement opportunities.

Core Values

Respect the Individual: embraces differences, creates belonging, and helps associates thrive.

Respect the Individual: works as a team, builds strong relationships, and motivates with positivity.

Respect the Individual: strengthens the team by helping, developing, and mentoring others.

Act with Integrity: maintains highest standards, models Walmart values, holds accountability, and supports regeneration.

Act with Integrity: acts selflessly, humbly, and transparently.

Serve our Customers and Members: delivers results by putting the customer first.

Serve our Customers and Members: makes decisions based on reliable information and considers impact on team’s purpose.

Strive for Excellence: displays curiosity, takes risks, and demonstrates courage, resilience, and continuous improvement.

Benefits

Health benefits: medical, vision and dental coverage.

Financial benefits: 401(k), stock purchase, and company‑paid life insurance.

Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, and voting. Receives PTO/PPTO that can be used for vacation, sick leave, holidays, or other purposes.

Other benefits: short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U: a company‑paid education benefit program for full‑time and part‑time associates (tuition, books, and fees paid for by Walmart).

Additional compensation: premiums ranging from $0.35/hr to $3.00/hr in specific circumstances based on schedule, facility, season, or work performed.

Hourly wage range: $18.00 to $25.00. The actual hourly rate will equal or exceed the required minimum wage.

Minimum Qualifications

Valid state‑issued driver's license.

18 years of age or older.

Preferred Qualifications

Auto service industry, Retail Experience.

Location 1401 Skyland Blvd E, Tuscaloosa, AL 35405‑4229, United States of America

Employment Details

Seniority level: Entry level

Employment type: Full‑time

Job function: Other

Industry: Retail

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a zero tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

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