TEKsystems
Client Services Coordinator
TEKsystems – King of Prussia, PA (Contract to Hire)
Job Overview Onsite 4 days a week in a call center environment answering emails and calls, using company policies to solve client issues, escalating when needed. Work cross-functionally across teams to facilitate client satisfaction.
Day to Day Responsibilities
Assist with a book of business consisting of advisors and sponsors to ensure servicing needs are met.
Help manage client expectations to avoid disconnects with process and timing standards.
Collaborate across all internal teams to resolve client issues.
Identify and resolve system tickets at point of initial contact.
Share data-driven insights with product teams to improve platform and planning roadmap.
Participate in scheduled client conference calls to provide plan status and update on remediation of client issues.
Conduct appropriate and timely follow up to ensure highest level of service.
Create tickets and provide follow-up as required.
Support the team with handling complaints, troubleshooting, providing solutions, and escalating to Legal and Compliance when needed.
Document updates to client accounts using tooling.
Additional Skills & Qualifications
Strong customer service and administrative skills.
Problem solving and critical thinking.
Strong attention to detail.
Call center experience preferred.
Financial services experience preferred.
Bilingual Spanish preferred.
Pay and Benefits Pay range: $24.00 - $25.00/hr.
Benefits may include Medical, dental & vision; Critical Illness, Accident, and Hospital; 401(k) with pre‑tax and Roth options; Life Insurance; Short and long‑term disability; Health Spending Account; Transportation benefits; Employee Assistance Program; Time Off/Leave (PTO, Vacation or Sick Leave).
Application Deadline Anticipated to close on Jan 2, 2026.
Equal Opportunity Statement The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Job Overview Onsite 4 days a week in a call center environment answering emails and calls, using company policies to solve client issues, escalating when needed. Work cross-functionally across teams to facilitate client satisfaction.
Day to Day Responsibilities
Assist with a book of business consisting of advisors and sponsors to ensure servicing needs are met.
Help manage client expectations to avoid disconnects with process and timing standards.
Collaborate across all internal teams to resolve client issues.
Identify and resolve system tickets at point of initial contact.
Share data-driven insights with product teams to improve platform and planning roadmap.
Participate in scheduled client conference calls to provide plan status and update on remediation of client issues.
Conduct appropriate and timely follow up to ensure highest level of service.
Create tickets and provide follow-up as required.
Support the team with handling complaints, troubleshooting, providing solutions, and escalating to Legal and Compliance when needed.
Document updates to client accounts using tooling.
Additional Skills & Qualifications
Strong customer service and administrative skills.
Problem solving and critical thinking.
Strong attention to detail.
Call center experience preferred.
Financial services experience preferred.
Bilingual Spanish preferred.
Pay and Benefits Pay range: $24.00 - $25.00/hr.
Benefits may include Medical, dental & vision; Critical Illness, Accident, and Hospital; 401(k) with pre‑tax and Roth options; Life Insurance; Short and long‑term disability; Health Spending Account; Transportation benefits; Employee Assistance Program; Time Off/Leave (PTO, Vacation or Sick Leave).
Application Deadline Anticipated to close on Jan 2, 2026.
Equal Opportunity Statement The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr