Showdown Displays
Join the Customer Service Associate role at Showdown Displays.
This position is for a dedicated, customer‑centric individual who will provide legendary service to our clients.
Base pay range $18.50/hr – $18.50/hr
Showdown Displays manufactures and supplies event, display and promotional products to the Advertising Specialty and the Promotional Products industry.
We’ve received recognition for exceptional growth, innovative products, company culture and legendary customer service.
Our core values are Passion for Excellence, Accountability, Respect, Innovation, Teamwork, and Integrity.
Join us for a life‑changing opportunity to provide legendary customer service.
Responsibilities
Provide telephone services to customers when placing requests and orders, supply product information and provide status inquiries on any open orders.
Understand Acumatica operating systems for customer order and management processes: enter and edit orders, manage new account process, credit process and make order revisions. Verify work accuracy to ensure timely work orders and customer satisfaction.
Maintain thorough knowledge of company products, their features, benefits, specifications, pricing, manufacturing processes and company guidelines.
Attract potential customers by answering product and service questions and suggesting related products and services.
Keep records of customer interactions and transactions, update account information, handle complaints and comments.
Resolve customer service or billing complaints by exchanging merchandise, refunding money, adjusting bills, and processing adjustments.
Communicate with sales representatives regarding customer accounts, product complaints or delivery delays to achieve annual goals for each region.
Recommend potential products or services to management by collecting customer information and analyzing customer needs.
Contribute to team effort by accomplishing related results as needed.
Answer phone calls and greet customers pleasantly, record contact information, and provide accurate answers or set return calls with information.
Inform customers of quarterly and monthly specials verbally and via e‑mail.
Inquire about customer requirements for catalogs, swatch cards, sell sheets and other promotional materials.
Verify purchase order information for accuracy.
Call customers to clarify and obtain missing information, appropriate ship dates and credit card information as applicable.
Submit qualified purchase orders to the Order Management Group for proper entry.
Enter all information on the Quote Request, including required additional comments to support the company’s ability to quote and gain the order. Send to the Quote Group with additional typed notes.
Accurately complete the current Claims Process form for submission to the Resolution Department to support a fast response.
Create a positive work environment that supports individual efforts and department success.
Treat fellow employees with respect and fairness and maintain a high degree of professionalism.
Produce work output required by the department as defined by the supervisor.
Solve problems for customers and other departments, protecting customer relationships.
Communicate with customers and other department staff when there is a problem.
Develop long‑term customer relationships through superior work and professional representation of the company.
Recommend product colors and identify text and graphics.
Meet attendance expectations outlined in the employee handbook.
Perform any other duties assigned by the supervisor.
Qualifications
High School Diploma or equivalent.
Minimum of 1 year of experience in customer service.
Computer and data entry experience with accuracy; use of phones, copiers, calculators and other office equipment required.
Good grammar and oral communication skills, clear speaking voice and positive phone manner.
Ability to work in teams to ensure daily tasks are completed.
Strong mathematical, problem‑solving, documentation and listening skills.
Willingness to receive and learn training as required.
Coordinate proper communication between departments to meet high‑quality response to customer expectations.
Focus on quality with phone and e‑mail skills.
Resolve conflict, analyze information and multi‑task in a fast‑paced environment with frequent interruptions and time pressures.
Strong oral and written communication skills.
Strong interpersonal skills.
Proficiency in Microsoft Office Suite and ability to utilize proprietary computer programs.
What You’ll Enjoy
Recognition for hard work and achievements.
Opportunity for new challenges as we grow.
Competitive pay and benefits including 401(k).
Paid training.
Fun work environment built on six core values—Passion for Excellence, Accountability, Respect, Innovation, Teamwork and Integrity.
Great employee referral program with cash rewards.
Strong leadership team.
Support for Common Hope and other community causes.
Supportive organization you’ll be proud to work for.
Physical and Mental Demands Required to sit for long periods, perform fine‑motor tasks with keyboard, telephone and office equipment. Requires frequent standing, walking and reaching. Clear communication skills, both verbal and written, are essential. Ability to handle repetitive motions such as typing, using a mouse or dialing a phone. Visual acuity for color recognition and close vision needed. Work predominantly in a quiet to moderate noise level office environment.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Contact: Apply at
www.showdowndisplays.com .
Equal Employment Opportunity Showdown Displays is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information or any other characteristic protected by law.
Seniority Level
Entry level
Employment type
Full‑time
Job Function
Customer Service
Industries
Consumer Services
#J-18808-Ljbffr
This position is for a dedicated, customer‑centric individual who will provide legendary service to our clients.
Base pay range $18.50/hr – $18.50/hr
Showdown Displays manufactures and supplies event, display and promotional products to the Advertising Specialty and the Promotional Products industry.
We’ve received recognition for exceptional growth, innovative products, company culture and legendary customer service.
Our core values are Passion for Excellence, Accountability, Respect, Innovation, Teamwork, and Integrity.
Join us for a life‑changing opportunity to provide legendary customer service.
Responsibilities
Provide telephone services to customers when placing requests and orders, supply product information and provide status inquiries on any open orders.
Understand Acumatica operating systems for customer order and management processes: enter and edit orders, manage new account process, credit process and make order revisions. Verify work accuracy to ensure timely work orders and customer satisfaction.
Maintain thorough knowledge of company products, their features, benefits, specifications, pricing, manufacturing processes and company guidelines.
Attract potential customers by answering product and service questions and suggesting related products and services.
Keep records of customer interactions and transactions, update account information, handle complaints and comments.
Resolve customer service or billing complaints by exchanging merchandise, refunding money, adjusting bills, and processing adjustments.
Communicate with sales representatives regarding customer accounts, product complaints or delivery delays to achieve annual goals for each region.
Recommend potential products or services to management by collecting customer information and analyzing customer needs.
Contribute to team effort by accomplishing related results as needed.
Answer phone calls and greet customers pleasantly, record contact information, and provide accurate answers or set return calls with information.
Inform customers of quarterly and monthly specials verbally and via e‑mail.
Inquire about customer requirements for catalogs, swatch cards, sell sheets and other promotional materials.
Verify purchase order information for accuracy.
Call customers to clarify and obtain missing information, appropriate ship dates and credit card information as applicable.
Submit qualified purchase orders to the Order Management Group for proper entry.
Enter all information on the Quote Request, including required additional comments to support the company’s ability to quote and gain the order. Send to the Quote Group with additional typed notes.
Accurately complete the current Claims Process form for submission to the Resolution Department to support a fast response.
Create a positive work environment that supports individual efforts and department success.
Treat fellow employees with respect and fairness and maintain a high degree of professionalism.
Produce work output required by the department as defined by the supervisor.
Solve problems for customers and other departments, protecting customer relationships.
Communicate with customers and other department staff when there is a problem.
Develop long‑term customer relationships through superior work and professional representation of the company.
Recommend product colors and identify text and graphics.
Meet attendance expectations outlined in the employee handbook.
Perform any other duties assigned by the supervisor.
Qualifications
High School Diploma or equivalent.
Minimum of 1 year of experience in customer service.
Computer and data entry experience with accuracy; use of phones, copiers, calculators and other office equipment required.
Good grammar and oral communication skills, clear speaking voice and positive phone manner.
Ability to work in teams to ensure daily tasks are completed.
Strong mathematical, problem‑solving, documentation and listening skills.
Willingness to receive and learn training as required.
Coordinate proper communication between departments to meet high‑quality response to customer expectations.
Focus on quality with phone and e‑mail skills.
Resolve conflict, analyze information and multi‑task in a fast‑paced environment with frequent interruptions and time pressures.
Strong oral and written communication skills.
Strong interpersonal skills.
Proficiency in Microsoft Office Suite and ability to utilize proprietary computer programs.
What You’ll Enjoy
Recognition for hard work and achievements.
Opportunity for new challenges as we grow.
Competitive pay and benefits including 401(k).
Paid training.
Fun work environment built on six core values—Passion for Excellence, Accountability, Respect, Innovation, Teamwork and Integrity.
Great employee referral program with cash rewards.
Strong leadership team.
Support for Common Hope and other community causes.
Supportive organization you’ll be proud to work for.
Physical and Mental Demands Required to sit for long periods, perform fine‑motor tasks with keyboard, telephone and office equipment. Requires frequent standing, walking and reaching. Clear communication skills, both verbal and written, are essential. Ability to handle repetitive motions such as typing, using a mouse or dialing a phone. Visual acuity for color recognition and close vision needed. Work predominantly in a quiet to moderate noise level office environment.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Contact: Apply at
www.showdowndisplays.com .
Equal Employment Opportunity Showdown Displays is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information or any other characteristic protected by law.
Seniority Level
Entry level
Employment type
Full‑time
Job Function
Customer Service
Industries
Consumer Services
#J-18808-Ljbffr