Platinum Dermatology Partners
Front Desk Lead (48056)
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Platinum Dermatology Partners
Who We Are Platinum Dermatology Partners is a network of high‑quality dermatology clinics that focus on collaborative and innovative ideas to drive growth. We offer general dermatology, cosmetic, medical, plastic surgery, and cancer screening treatments. We have over 145 clinics, over 350 providers, and more than 2300 employees in clinics across Texas, Arizona, California, Nevada, and Florida. We are a rapidly growing company that allows our doctors to focus on providing exceptional care without worrying about the operational side of the business. Our core values focus on collaboration, ownership, respect, excellence, authenticity, and integrity. Our purpose is to empower the practice of exceptional dermatology.
Company Conformance Statements
Perform quality work within deadlines with or without direct supervision.
Interact professionally with other employees, customers, and suppliers.
Work effectively as a team contributor on all assignments.
Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
Position Purpose In the performance of their respective tasks and duties, all employees are expected to conform to the following:
Responsibilities
Must be able to train new hires when available on the following skill sets:
Check‑In
Check‑Out
Chart Prep
Batching/Balancing/Deposits
Responsible for copayment, patient balances, coinsurance, and deductible collected on every patient.
Ensuring the front desk team greets all patients and delivers excellent patient care.
Act as liaison for patient complaints and work alongside the manager.
Ensure all appointment reminder calls have been confirmed.
Ensure team members prepare schedules 1 week in advance.
Act as the superuser and assist with coverage and training as needed.
Assist with inventory counts and ordering supplies.
Assist Practice Manager with any projects or initiatives.
Help develop training tools for front office staff.
Track metrics for the front office that include no‑shows, recalls, and cancellations and re‑activate patients.
Schedule or reschedule patients due to provider schedule changes for the assigned location.
Assist Practice Manager with alarm settings before the start and/or end of day shifts.
Ensure teams print next‑day schedules and identify patients needing reschedule due to provider time off or schedule changes.
Clear voicemail messages and assign team members goals for completing calls.
Set schedules for front staff and communicate with the manager on scheduling staff needs.
Create a culture of patient excellence and delivering customer service.
Ensure communication between the practice manager, provider, and back‑office staff.
Help identify areas of development and coach staff with the Practice Manager.
Education High School Diploma or GED is required.
Experience / Qualifications
Minimum of 2‑3 years experience working in a medical office.
Prior dermatology experience is preferred.
Some supervisory experience is preferred.
Performance Requirements
Quality written and verbal communication skills.
Quality mathematics skills.
Professional appearance and mannerisms.
Knowledgeable of medical dermatology terms/CPT, ICD‑10.
Able to work efficiently in a fast‑paced environment.
Able to demonstrate compassion and caring when dealing with others.
Able to prioritize tasks, understand providers' instructions, and know when to seek information or advice.
Experience using EMR systems is a plus.
Benefits
Medical, Dental, and Vision insurance
Short‑term/Long‑term disability
Life and other voluntary plans
401(k) plan
Employee Referral Program
Paid Time‑Off
Company‑Paid Holidays
Equipment Operated Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.
Physical Requirements Must possess manual dexterity to operate office machines including computer and calculator; stooping and bending to handle files and supplies; and mobility to complete errands or deliveries. Includes handling of sharps and chemicals.
Equal Employment Opportunity Platinum Dermatology Partners is committed to a policy of equal employment opportunities for applicants and employees. Employment decisions will comply with all applicable laws prohibiting discrimination in employment, including Title VII of the Civil Rights Act of 1964, the Age Discrimination in Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, the California Fair Employment and Housing Act, and all other applicable state and federal laws. Platinum Dermatology Partners does not permit discrimination of any type against an employee because of any legally protected characteristic.
Please note, any offer of employment is contingent on the successful completion of pre‑employment background checks. No phone calls or agencies, please.
Job Details
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Administrative
Industries: Medical Practices
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at
Platinum Dermatology Partners
Who We Are Platinum Dermatology Partners is a network of high‑quality dermatology clinics that focus on collaborative and innovative ideas to drive growth. We offer general dermatology, cosmetic, medical, plastic surgery, and cancer screening treatments. We have over 145 clinics, over 350 providers, and more than 2300 employees in clinics across Texas, Arizona, California, Nevada, and Florida. We are a rapidly growing company that allows our doctors to focus on providing exceptional care without worrying about the operational side of the business. Our core values focus on collaboration, ownership, respect, excellence, authenticity, and integrity. Our purpose is to empower the practice of exceptional dermatology.
Company Conformance Statements
Perform quality work within deadlines with or without direct supervision.
Interact professionally with other employees, customers, and suppliers.
Work effectively as a team contributor on all assignments.
Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
Position Purpose In the performance of their respective tasks and duties, all employees are expected to conform to the following:
Responsibilities
Must be able to train new hires when available on the following skill sets:
Check‑In
Check‑Out
Chart Prep
Batching/Balancing/Deposits
Responsible for copayment, patient balances, coinsurance, and deductible collected on every patient.
Ensuring the front desk team greets all patients and delivers excellent patient care.
Act as liaison for patient complaints and work alongside the manager.
Ensure all appointment reminder calls have been confirmed.
Ensure team members prepare schedules 1 week in advance.
Act as the superuser and assist with coverage and training as needed.
Assist with inventory counts and ordering supplies.
Assist Practice Manager with any projects or initiatives.
Help develop training tools for front office staff.
Track metrics for the front office that include no‑shows, recalls, and cancellations and re‑activate patients.
Schedule or reschedule patients due to provider schedule changes for the assigned location.
Assist Practice Manager with alarm settings before the start and/or end of day shifts.
Ensure teams print next‑day schedules and identify patients needing reschedule due to provider time off or schedule changes.
Clear voicemail messages and assign team members goals for completing calls.
Set schedules for front staff and communicate with the manager on scheduling staff needs.
Create a culture of patient excellence and delivering customer service.
Ensure communication between the practice manager, provider, and back‑office staff.
Help identify areas of development and coach staff with the Practice Manager.
Education High School Diploma or GED is required.
Experience / Qualifications
Minimum of 2‑3 years experience working in a medical office.
Prior dermatology experience is preferred.
Some supervisory experience is preferred.
Performance Requirements
Quality written and verbal communication skills.
Quality mathematics skills.
Professional appearance and mannerisms.
Knowledgeable of medical dermatology terms/CPT, ICD‑10.
Able to work efficiently in a fast‑paced environment.
Able to demonstrate compassion and caring when dealing with others.
Able to prioritize tasks, understand providers' instructions, and know when to seek information or advice.
Experience using EMR systems is a plus.
Benefits
Medical, Dental, and Vision insurance
Short‑term/Long‑term disability
Life and other voluntary plans
401(k) plan
Employee Referral Program
Paid Time‑Off
Company‑Paid Holidays
Equipment Operated Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.
Physical Requirements Must possess manual dexterity to operate office machines including computer and calculator; stooping and bending to handle files and supplies; and mobility to complete errands or deliveries. Includes handling of sharps and chemicals.
Equal Employment Opportunity Platinum Dermatology Partners is committed to a policy of equal employment opportunities for applicants and employees. Employment decisions will comply with all applicable laws prohibiting discrimination in employment, including Title VII of the Civil Rights Act of 1964, the Age Discrimination in Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, the California Fair Employment and Housing Act, and all other applicable state and federal laws. Platinum Dermatology Partners does not permit discrimination of any type against an employee because of any legally protected characteristic.
Please note, any offer of employment is contingent on the successful completion of pre‑employment background checks. No phone calls or agencies, please.
Job Details
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Administrative
Industries: Medical Practices
#J-18808-Ljbffr