Wesco
Representative - Customer Service
Join to apply for the Representative - Customer Service role at Wesco.
Base Pay Range $20.21/hr - $25.26/hr
Job Description As a Representative - Customer Service, you will respond to customer inquiries by telephone, email and/or walk‑ins to provide inquiry or problem resolution. You will resolve mostly routine and some non‑routine, more complex problems and communicate solutions or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow‑up as needed.
Responsibilities
Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
Process payments for cash account customers.
Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
Back‑up support to sales counter with walk‑in and telephone inquiries.
Qualifications
High School Degree or Equivalent required
Associate’s Degree (U.S.)/College Diploma (Canada) preferred
2-4 years of relevant experience
Solid interpersonal skills that allow one to work effectively in a diverse working environment
Able to effectively communicate both verbally and in writing
Able to work well under pressure
Strong attention to detail
Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
Computer literate, including effective working skills of MS Word, Excel, and email
Compensation Details Compensation Details: $20.21 - $25.26 Per Hour. This amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements.
For eligible positions, compensation may include participation in a bonus or sales incentive plan, subject to the terms and conditions of the applicable plan documents. For certain sales roles, Wesco also offers a commission structure that provides additional compensation based on sales results, as defined by the applicable commission plan.
In addition, Wesco offers a benefits program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans. Additional details about benefits are available here.
About The Team At Wesco, we build, connect, power and protect the world. As a leading provider of business‑to‑business distribution, logistics services and supply chain solutions, we create a world that you can depend on.
Our Company’s greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits and active community engagement, we create an environment where every team member has the opportunity to thrive.
Learn more about Working at Wesco and apply online today!
Seniority Level Entry level
Employment Type Full‑time
Job Function Other
Industries Wholesale
Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer.
Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
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Base Pay Range $20.21/hr - $25.26/hr
Job Description As a Representative - Customer Service, you will respond to customer inquiries by telephone, email and/or walk‑ins to provide inquiry or problem resolution. You will resolve mostly routine and some non‑routine, more complex problems and communicate solutions or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow‑up as needed.
Responsibilities
Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
Process payments for cash account customers.
Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
Back‑up support to sales counter with walk‑in and telephone inquiries.
Qualifications
High School Degree or Equivalent required
Associate’s Degree (U.S.)/College Diploma (Canada) preferred
2-4 years of relevant experience
Solid interpersonal skills that allow one to work effectively in a diverse working environment
Able to effectively communicate both verbally and in writing
Able to work well under pressure
Strong attention to detail
Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
Computer literate, including effective working skills of MS Word, Excel, and email
Compensation Details Compensation Details: $20.21 - $25.26 Per Hour. This amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements.
For eligible positions, compensation may include participation in a bonus or sales incentive plan, subject to the terms and conditions of the applicable plan documents. For certain sales roles, Wesco also offers a commission structure that provides additional compensation based on sales results, as defined by the applicable commission plan.
In addition, Wesco offers a benefits program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans. Additional details about benefits are available here.
About The Team At Wesco, we build, connect, power and protect the world. As a leading provider of business‑to‑business distribution, logistics services and supply chain solutions, we create a world that you can depend on.
Our Company’s greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits and active community engagement, we create an environment where every team member has the opportunity to thrive.
Learn more about Working at Wesco and apply online today!
Seniority Level Entry level
Employment Type Full‑time
Job Function Other
Industries Wholesale
Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer.
Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
#J-18808-Ljbffr