Affirm
Process Excellence Specialist II – Affim
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.
Overview As a Process Excellence Specialist II, you will be a key contributor to the Shared Services team that sits within the Operations organization.
We are seeking an experienced, data‑driven, hands‑on professional with a background in designing simple and efficient business processes.
In this role, you will launch product and process initiatives, lead programs, and coordinate cross‑functional teams to ensure operational readiness for key business changes.
Responsibilities
Operate as a product and process expert in business areas & pillars
Inform, influence, and execute new strategies and tactics using sound analysis and impact metrics to drive product investments
Monitor the effectiveness of key product work streams and make recommendations for improvement
Hold Operations and Product accountable to key KPI’s, ensuring any missed metrics are addressed with a comprehensive mitigation plan
Work with product and engineering partners to enhance their knowledge of the current customer experiences and existing opportunities
Maintain and utilize complex dashboards for performance insights
Attend weekly, monthly, and quarterly governance meetings with Product, Operations, and Analytics
Manage the development and implementation process of the company’s products and services
Act as primary escalation point for Product and Engineering Leads and manage/coordinate the resolution of technical issues
Plan, perform and implement process improvement initiatives utilizing Lean Six Sigma methodologies
Organize, lead and facilitate cross‑functional project teams
Diagram, evaluate and maintain operational processes
Design and conduct technical user acceptance testing, providing feedback and guidance to product partners to improve process performance and product quality
Responsibilities may be extended to include other areas of program management and process design; the successful candidate will need to skill‑up to have a working knowledge of these areas
Qualifications
3+ years of experience in Program Management, Product Operations, Business Analytics, or a similar function
Certification in Six Sigma, Project Management, or Design Thinking
Experience in delivering large‑scale business changes
Experience owning program strategy, end‑to‑end delivery, and communicating results to senior leadership
Experience managing and delivering successful programs, consistently meeting or exceeding timelines
Experience using critical thinking/problem‑solving, leveraging data to articulate problems, develop recommendations, and measure performance
Experience analyzing, documenting, and mapping operational processes through workflows
Strong understanding of regulatory requirements in the financial services space
SQL experience and ability to pull data from data warehouses is a plus
Pay & Benefits Base Pay Grade:
F Equity Grade:
3
USA base pay range (CA, WA, NY, NJ, CT) per year:
$90,000
–
$110,000 USA base pay range (all other U.S. states) per year:
$80,000
–
$100,000
Please note that visa sponsorship is not available for this position.
Affirm is proud to be a remote‑first company. The majority of our roles are remote and you can work almost anywhere within the country of employment. For proximal roles, we have the flexibility to work remotely but may occasionally require work out of an assigned office.
Benefits include:
Health care coverage – affirm covers all premiums for all levels of coverage for you and your dependents
Flexible Spending Wallets – generous stipends for technology, food, various lifestyle needs, and family‑forming expenses
Time off – competitive vacation and holiday schedules allowing you to rest and recharge
ESPP – an employee stock purchase plan enabling you to buy shares of affirm at a discount
Inclusion & Equal Opportunity We believe it’s on us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.
For U.S. positions that could be performed in Los Angeles or San Francisco: pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, affirm will consider qualified applicants with arrest and conviction records.
By clicking “Submit Application,” you acknowledge that you have read affirm’s Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.
Job Details
Seniority level:
Associate
Employment type:
Full‑time
Job function:
Management and Manufacturing
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Overview As a Process Excellence Specialist II, you will be a key contributor to the Shared Services team that sits within the Operations organization.
We are seeking an experienced, data‑driven, hands‑on professional with a background in designing simple and efficient business processes.
In this role, you will launch product and process initiatives, lead programs, and coordinate cross‑functional teams to ensure operational readiness for key business changes.
Responsibilities
Operate as a product and process expert in business areas & pillars
Inform, influence, and execute new strategies and tactics using sound analysis and impact metrics to drive product investments
Monitor the effectiveness of key product work streams and make recommendations for improvement
Hold Operations and Product accountable to key KPI’s, ensuring any missed metrics are addressed with a comprehensive mitigation plan
Work with product and engineering partners to enhance their knowledge of the current customer experiences and existing opportunities
Maintain and utilize complex dashboards for performance insights
Attend weekly, monthly, and quarterly governance meetings with Product, Operations, and Analytics
Manage the development and implementation process of the company’s products and services
Act as primary escalation point for Product and Engineering Leads and manage/coordinate the resolution of technical issues
Plan, perform and implement process improvement initiatives utilizing Lean Six Sigma methodologies
Organize, lead and facilitate cross‑functional project teams
Diagram, evaluate and maintain operational processes
Design and conduct technical user acceptance testing, providing feedback and guidance to product partners to improve process performance and product quality
Responsibilities may be extended to include other areas of program management and process design; the successful candidate will need to skill‑up to have a working knowledge of these areas
Qualifications
3+ years of experience in Program Management, Product Operations, Business Analytics, or a similar function
Certification in Six Sigma, Project Management, or Design Thinking
Experience in delivering large‑scale business changes
Experience owning program strategy, end‑to‑end delivery, and communicating results to senior leadership
Experience managing and delivering successful programs, consistently meeting or exceeding timelines
Experience using critical thinking/problem‑solving, leveraging data to articulate problems, develop recommendations, and measure performance
Experience analyzing, documenting, and mapping operational processes through workflows
Strong understanding of regulatory requirements in the financial services space
SQL experience and ability to pull data from data warehouses is a plus
Pay & Benefits Base Pay Grade:
F Equity Grade:
3
USA base pay range (CA, WA, NY, NJ, CT) per year:
$90,000
–
$110,000 USA base pay range (all other U.S. states) per year:
$80,000
–
$100,000
Please note that visa sponsorship is not available for this position.
Affirm is proud to be a remote‑first company. The majority of our roles are remote and you can work almost anywhere within the country of employment. For proximal roles, we have the flexibility to work remotely but may occasionally require work out of an assigned office.
Benefits include:
Health care coverage – affirm covers all premiums for all levels of coverage for you and your dependents
Flexible Spending Wallets – generous stipends for technology, food, various lifestyle needs, and family‑forming expenses
Time off – competitive vacation and holiday schedules allowing you to rest and recharge
ESPP – an employee stock purchase plan enabling you to buy shares of affirm at a discount
Inclusion & Equal Opportunity We believe it’s on us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.
For U.S. positions that could be performed in Los Angeles or San Francisco: pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, affirm will consider qualified applicants with arrest and conviction records.
By clicking “Submit Application,” you acknowledge that you have read affirm’s Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.
Job Details
Seniority level:
Associate
Employment type:
Full‑time
Job function:
Management and Manufacturing
#J-18808-Ljbffr