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Allied OMS

Front Office Assistant

Allied OMS, Torrance, California, United States, 90504

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About Allied OMS Allied OMS is a doctor-owned, doctor-led, and doctor-governed management services organization (MSO) in the oral and maxillofacial surgery space that combines the best of private practice with the best of private equity.

Leveraging decades of experience building platform businesses in the healthcare industry and collectively owned by member surgeons, private equity, and management consulting veterans, Allied OMS offers essential tools for maximizing practice value. Grounded in clinical excellence, doctors in the Allied OMS network maintain essential roles in management, governance, and clinical practice and participate directly in the platform's growth. Seventy-five percent of the Allied OMS board of directors are doctor members, and Allied OMS doctors lead 100% of the platform's management committees. Founded in 2020 in partnership with DuneGlass Capital, a healthcare services-focused independent sponsor, the Allied OMS network now includes 83 doctors serving patients from 49 locations across Arizona, California, Colorado, Illinois, Indiana, Louisiana, Maryland, Michigan, New York, Oregon, Tennessee, Texas, and Virginia.

Job Type Full-time

Description Position Summary: The Front Office Assistant plays a crucial role in TorriMed Oral Surgery & Dental Implants' daily operations by supporting staff coordination and patient interactions to ensure smooth workflow and effective communication. This position involves assisting in staff development, managing patient relations, and contributing to community outreach and marketing efforts. The Front Office Assistant collaborates with the practice's leadership to implement and maintain efficient systems that align with the practice's goals. Additional responsibilities include managing front office tasks, assisting with strategic planning, and fostering a positive patient experience to enhance overall satisfaction and goodwill for the practice.

Front Office / Patient Coordination

Greet and check in patients in a professional and welcoming manner, ensuring efficient check-in

Schedule, confirm, and manage patient appointments

Answer phone calls and respond to emails courteously and promptly

Examine documents for missing information and update patient chart as necessary

Accurately enter and update insurance information in patient records

Educate patients about their insurance benefits and financial responsibilities.

Assist with preparing and printing claims

Process pre-authorizations and update treatment plans

Handle billing, co-pays, and other payments accurately

Maintain and update patient records in compliance with HIPAA regulations

Ensure the reception area is clean, well-organized, and presentable on a daily basis

Monthly maintenance of coffee machine

Check emails, faxes, and voicemails daily

Assist with patient inquiries and provide information about dental services

Assist in daily office coordination and communication between dental staff and patients

Insurance & Billing Coordination

Prepare and submit accurate insurance claims, ensuring compliance with all applicable regulations

Verify patient insurance benefits and coverage for scheduled procedures; obtain pre-authorizations when necessary

Communicate clearly with patients about their insurance coverage, financial responsibilities, and available payment options

Maintain accurate records of billing activity, claims, and patient communications

Ensure all processes comply with HIPAA regulations and internal confidentiality policies

Qualifications

High school diploma or equivalent required

Previous dental office experience preferred but not required

Strong knowledge of dental terminology and insurance billing procedures

Excellent organizational, communication, and problem-solving skills

Detail-oriented with the ability to manage multiple tasks efficiently

Comfortable using dental practice management software (experience is a plus)

Clear understanding of confidentiality and patient privacy regulations

Working Conditions/Physical Requirements

Primarily in an office environment with a focus on administrative tasks

Sitting [70-80]% of the time

Standing [20-30]% of the time

Frequent use of hands for typing, filing, and handling paperwork

Close vision is necessary for reading documents, viewing billing statements, and using computer screens for extended periods

Benefits

401(k)

Dental Insurance

Health insurance

Paid time off (if applicable)

Vision insurance

Allied OMS offers a competitive salary and benefits. The candidate must be able to work in the United States legally; we cannot provide sponsorship. Allied OMS is a proud equal-opportunity employer.

Salary $20-$23/hr

Seniority level

Entry level

Employment type

Full-time

Job function

Other

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