Tallgrass
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IT Field Technician I
role at
Tallgrass
Responsible for the installation, maintenance, testing, troubleshooting, and repair of network equipment, cables, and telecommunications systems at various field locations. Ensures optimal network performance and quality. Accurately documents and verifies equipment issues and repairs.
Primary Purpose Responsible for the installation, maintenance, testing, troubleshooting, and repair of network equipment, cables, and telecommunications systems at various field locations. Ensures optimal network performance and quality. Accurately documents and verifies equipment issues and repairs.
Responsibilities
Support all production and development systems, and install, troubleshoot, and maintain network and telecommunications equipment at various locations (4G/5G modems, Office Networks (LAN/WAN), Industrial Wireless Systems, LEO satellites, Office Phone Systems).
Monitor and maintain the integrity of Tallgrass' telecommunications network, including 4G/5G modems, licensed and unlicensed frequency radios, LEO satellites, VSAT, DSL, and Private Line (PL).
Responsible for the installation, maintenance, and troubleshooting of physical cabling, including CAT5/CAT6, multimode and singlemode fiber, coax cable, and low voltage systems up to 48 VDC.
Utilize specialized tools such as Optical Time Domain Reflectometers (OTDR), Optical Power Meters (OPM), Visual Fault Locators (VFL), and spectrum analyzers to assess the integrity of cable, fiber, and radio signals.
Perform installation tasks involving power tools, ladders, and fixtures to mount antennas, run cables, and complete conduit work efficiently and safely.
Monitor network performance and conduct testing to diagnose and resolve issues.
Perform system software upgrades, install service packs and patches as needed.
Capable of thoroughly analyzing and understanding problems or requests to provide the most suitable solutions.
Implement and maintain system management and monitoring tools.
Develop and follow all system change control procedures.
Share after-hours support with others in the group including escalations.
Regularly work under deadlines.
Utilize software and hardware tools (including Netcloud, SolarWinds, Cisco, Ubiquiti) to identify, diagnose and drive resolution of problems and factors affecting network integrity.
Use time effectively and efficiently.
Collaborate with a wide variety of people with tact, courtesy, and professionalism.
Speak clearly in person and by telephone, using a high level of verbal skills and listen carefully.
Maintain a regular, dependable attendance and a consistently high level of performance.
Work non‑traditional hours as needed.
Maintain a high regard for personal safety, for the safety of company assets and employees, and the general public.
Other daily, weekly, monthly or special project duties as identified and defined.
Other duties as assigned.
Qualifications
Education: High School Diploma or GED.
Experience: 0‑2 years overall IT Infrastructure experience.
Experience in effectively communicating business and technical issues to both technical and non‑technical audiences.
Experience in working on multiple assignments during the same time frame, juggling tasks based on relative priorities with supervision commensurate with grade level.
Driver’s license: Must possess and maintain a valid driver’s license with a satisfactory record.
Competencies, Skills & Abilities
Customer service‑oriented.
Excellent organizational, time management, and communication skills; able to communicate effectively with all levels of company personnel.
Ability to work well both individually with minimal supervision and in a team environment where sharing knowledge is highly valued and expected.
Ability to multitask effectively and meet deadlines.
Good interpersonal skills with demonstrated ability to communicate system requirements verbally and in writing.
Capable of performing all essential and marginal functions of the job.
Able to work with a team, take direction from management, adhere to required work schedules, focus attention to details, and follow work rules.
Ability to successfully perform multiple tasks with strict deadlines.
Ability to organize and prioritize daily work.
Analytical thinker can utilize a functional understanding of various system components in conjunction with technical knowledge to identify effective and efficient problem resolutions.
Physical Demands
Capable of lifting and carrying objects weighing up to 44 pounds, including tasks such as installing network equipment and handling cables.
Able to carry up to 44 pounds up to 15 feet during setup and repair tasks.
Frequently required to stand, walk, climb ladders and stairs, and perform tasks at various heights, including overhead reaching and shoulder reach.
Perform manual material handling activities that involve reaching overhead, at waist level, and to the floor, with occasional use of extension ladders and heavy equipment.
Must bend, twist, pivot, and perform lateral flexion of the lumbar and cervical spine for various installation and troubleshooting tasks.
Required to perform fine motor movements, grasping, pinching, and vibratory tool handling with upper extremities.
Able to stoop, crouch, kneel, crawl, and squat to access low or hard‑to‑reach areas.
Can operate in environmental conditions with exposure to hot ambient temperatures, loud noise, and whole body vibration.
Working Conditions
Travel up to 75 % of the time.
Travel is required to maintain sites.
Non‑traditional hours are anticipated.
Required to carry an activated cell phone and be available to respond during working and non‑working hours.
The selected candidate must successfully pass a drug screening, background check, and fit‑for‑duty examination, including credit reports for specific positions—after receiving a job offer and before commencing employment.
Supervisory Responsibility None.
Preferred Qualifications
Previous experience with networking and telecommunication equipment is a plus.
About Us Tallgrass was named one of the 2023 Top Workplaces USA and highlighted in Colorado's Top Workplaces for the past seven consecutive years. Tallgrass is a leading energy infrastructure company focused on safely, reliably, and sustainably delivering the energy and services that power our nation and enable our quality of life. At Tallgrass, we value our teams and strive to create an environment where employees feel respected, and their contributions are valued. We aim to support employees' physical, mental, and financial well‑being through a comprehensive Total Rewards Program.
Industry competitive pay
Health insurance package options that include Flexible Spending & Health Savings Accounts
Infertility Coverage
Parental Leave
401(k) with up to a 6 % match that vests immediately plus an employer discretionary contribution of up to 4 %
Wellness Programs and Mental Health Resources
Employer‑paid life insurance, short‑term disability, and long‑term disability coverage
Critical Illness & Accident Insurance
Vacation, sick days, paid caregiver leave, volunteer and bereavement paid time off
Identity theft protection
Annual discretionary bonus
Generous Tuition Reimbursement Program
Company‑paid holidays and floating holidays
Company vehicle (if applicable)
Employee discounts; vehicles, tires, cellular plans, and more
Networking and employee engagement events
Personal development to grow your career with us based on your strengths and interests
Application Deadline Recruiting timelines vary by position; however, all Tallgrass positions accept applications for at least five business days from the posting date. This position is open and still accepting applications.
Compensation Compensation ranges are provided in good faith based on what we anticipate when researching wages for this position at the state and national levels. We may ultimately pay more or less than the posted range. This salary range may also be modified in the future.
Notice to External Search Firms Tallgrass does not accept unsolicited resumes from search firms or employment agencies. Unsolicited referrals and resumes are considered Tallgrass property; therefore, Tallgrass will not pay a fee for any placement resulting from the receipt of an unsolicited referral. Approved vendors may be invited to refer talent for specific positions at Tallgrass's request only. A fully executed agreement with Tallgrass must be in place and current in these cases.
EEO Statement Tallgrass complies with all Equal Employment Opportunity (EEO) affirmative action laws and regulations. Tallgrass does not discriminate on the basis of age, race, religion, color, sex, national origin, marital status, genetic information, sexual orientation, gender identity and expression, disability, veteran status, pregnancy status, or other status protected by law.
Seniority Level Entry level
Employment Type Full‑time
Job Function Information Technology
Industries Oil and Gas
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IT Field Technician I
role at
Tallgrass
Responsible for the installation, maintenance, testing, troubleshooting, and repair of network equipment, cables, and telecommunications systems at various field locations. Ensures optimal network performance and quality. Accurately documents and verifies equipment issues and repairs.
Primary Purpose Responsible for the installation, maintenance, testing, troubleshooting, and repair of network equipment, cables, and telecommunications systems at various field locations. Ensures optimal network performance and quality. Accurately documents and verifies equipment issues and repairs.
Responsibilities
Support all production and development systems, and install, troubleshoot, and maintain network and telecommunications equipment at various locations (4G/5G modems, Office Networks (LAN/WAN), Industrial Wireless Systems, LEO satellites, Office Phone Systems).
Monitor and maintain the integrity of Tallgrass' telecommunications network, including 4G/5G modems, licensed and unlicensed frequency radios, LEO satellites, VSAT, DSL, and Private Line (PL).
Responsible for the installation, maintenance, and troubleshooting of physical cabling, including CAT5/CAT6, multimode and singlemode fiber, coax cable, and low voltage systems up to 48 VDC.
Utilize specialized tools such as Optical Time Domain Reflectometers (OTDR), Optical Power Meters (OPM), Visual Fault Locators (VFL), and spectrum analyzers to assess the integrity of cable, fiber, and radio signals.
Perform installation tasks involving power tools, ladders, and fixtures to mount antennas, run cables, and complete conduit work efficiently and safely.
Monitor network performance and conduct testing to diagnose and resolve issues.
Perform system software upgrades, install service packs and patches as needed.
Capable of thoroughly analyzing and understanding problems or requests to provide the most suitable solutions.
Implement and maintain system management and monitoring tools.
Develop and follow all system change control procedures.
Share after-hours support with others in the group including escalations.
Regularly work under deadlines.
Utilize software and hardware tools (including Netcloud, SolarWinds, Cisco, Ubiquiti) to identify, diagnose and drive resolution of problems and factors affecting network integrity.
Use time effectively and efficiently.
Collaborate with a wide variety of people with tact, courtesy, and professionalism.
Speak clearly in person and by telephone, using a high level of verbal skills and listen carefully.
Maintain a regular, dependable attendance and a consistently high level of performance.
Work non‑traditional hours as needed.
Maintain a high regard for personal safety, for the safety of company assets and employees, and the general public.
Other daily, weekly, monthly or special project duties as identified and defined.
Other duties as assigned.
Qualifications
Education: High School Diploma or GED.
Experience: 0‑2 years overall IT Infrastructure experience.
Experience in effectively communicating business and technical issues to both technical and non‑technical audiences.
Experience in working on multiple assignments during the same time frame, juggling tasks based on relative priorities with supervision commensurate with grade level.
Driver’s license: Must possess and maintain a valid driver’s license with a satisfactory record.
Competencies, Skills & Abilities
Customer service‑oriented.
Excellent organizational, time management, and communication skills; able to communicate effectively with all levels of company personnel.
Ability to work well both individually with minimal supervision and in a team environment where sharing knowledge is highly valued and expected.
Ability to multitask effectively and meet deadlines.
Good interpersonal skills with demonstrated ability to communicate system requirements verbally and in writing.
Capable of performing all essential and marginal functions of the job.
Able to work with a team, take direction from management, adhere to required work schedules, focus attention to details, and follow work rules.
Ability to successfully perform multiple tasks with strict deadlines.
Ability to organize and prioritize daily work.
Analytical thinker can utilize a functional understanding of various system components in conjunction with technical knowledge to identify effective and efficient problem resolutions.
Physical Demands
Capable of lifting and carrying objects weighing up to 44 pounds, including tasks such as installing network equipment and handling cables.
Able to carry up to 44 pounds up to 15 feet during setup and repair tasks.
Frequently required to stand, walk, climb ladders and stairs, and perform tasks at various heights, including overhead reaching and shoulder reach.
Perform manual material handling activities that involve reaching overhead, at waist level, and to the floor, with occasional use of extension ladders and heavy equipment.
Must bend, twist, pivot, and perform lateral flexion of the lumbar and cervical spine for various installation and troubleshooting tasks.
Required to perform fine motor movements, grasping, pinching, and vibratory tool handling with upper extremities.
Able to stoop, crouch, kneel, crawl, and squat to access low or hard‑to‑reach areas.
Can operate in environmental conditions with exposure to hot ambient temperatures, loud noise, and whole body vibration.
Working Conditions
Travel up to 75 % of the time.
Travel is required to maintain sites.
Non‑traditional hours are anticipated.
Required to carry an activated cell phone and be available to respond during working and non‑working hours.
The selected candidate must successfully pass a drug screening, background check, and fit‑for‑duty examination, including credit reports for specific positions—after receiving a job offer and before commencing employment.
Supervisory Responsibility None.
Preferred Qualifications
Previous experience with networking and telecommunication equipment is a plus.
About Us Tallgrass was named one of the 2023 Top Workplaces USA and highlighted in Colorado's Top Workplaces for the past seven consecutive years. Tallgrass is a leading energy infrastructure company focused on safely, reliably, and sustainably delivering the energy and services that power our nation and enable our quality of life. At Tallgrass, we value our teams and strive to create an environment where employees feel respected, and their contributions are valued. We aim to support employees' physical, mental, and financial well‑being through a comprehensive Total Rewards Program.
Industry competitive pay
Health insurance package options that include Flexible Spending & Health Savings Accounts
Infertility Coverage
Parental Leave
401(k) with up to a 6 % match that vests immediately plus an employer discretionary contribution of up to 4 %
Wellness Programs and Mental Health Resources
Employer‑paid life insurance, short‑term disability, and long‑term disability coverage
Critical Illness & Accident Insurance
Vacation, sick days, paid caregiver leave, volunteer and bereavement paid time off
Identity theft protection
Annual discretionary bonus
Generous Tuition Reimbursement Program
Company‑paid holidays and floating holidays
Company vehicle (if applicable)
Employee discounts; vehicles, tires, cellular plans, and more
Networking and employee engagement events
Personal development to grow your career with us based on your strengths and interests
Application Deadline Recruiting timelines vary by position; however, all Tallgrass positions accept applications for at least five business days from the posting date. This position is open and still accepting applications.
Compensation Compensation ranges are provided in good faith based on what we anticipate when researching wages for this position at the state and national levels. We may ultimately pay more or less than the posted range. This salary range may also be modified in the future.
Notice to External Search Firms Tallgrass does not accept unsolicited resumes from search firms or employment agencies. Unsolicited referrals and resumes are considered Tallgrass property; therefore, Tallgrass will not pay a fee for any placement resulting from the receipt of an unsolicited referral. Approved vendors may be invited to refer talent for specific positions at Tallgrass's request only. A fully executed agreement with Tallgrass must be in place and current in these cases.
EEO Statement Tallgrass complies with all Equal Employment Opportunity (EEO) affirmative action laws and regulations. Tallgrass does not discriminate on the basis of age, race, religion, color, sex, national origin, marital status, genetic information, sexual orientation, gender identity and expression, disability, veteran status, pregnancy status, or other status protected by law.
Seniority Level Entry level
Employment Type Full‑time
Job Function Information Technology
Industries Oil and Gas
#J-18808-Ljbffr