Florida Gulf Coast University
Endpoint Systems Engineer I
Florida Gulf Coast University, Fort Myers, Florida, United States, 33916
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Endpoint Systems Engineer I
role at
Florida Gulf Coast University .
Job Summary The Endpoint Systems Engineer I supports the university’s endpoint environment by deploying and maintaining software, applying configuration policies, and assisting with modern device management solutions. The role helps manage Windows, macOS, and mobile devices through centralized MDM/UEM platforms, supports automated provisioning and update workflows, monitors device compliance and security posture, and provides technical assistance for escalated endpoint issues. This position contributes to ongoing modernization efforts that improve reliability, security, and user experience across the university’s computing environment.
Job Description Typical Duties
Supports the configuration, deployment, and day‑to‑day operation of enterprise endpoint management tools (MDM/UEM) used for managing Windows, macOS, and mobile devices
Assists with device provisioning workflows including modern provisioning methods (e.g., automated enrollment, Autopilot‑style onboarding, or similar tools)
Implements and maintains endpoint security and configuration policies as directed by senior engineers or the Endpoint Deployment Manager
Performs software deployments, updates, and application packaging tasks using centralized management tools
Monitors endpoint compliance, health, and update status, escalating issues as needed
Assists with documenting procedures, configuration standards, and troubleshooting steps to support consistent operations
Coordinates basic testing of application deployments and endpoint changes with functional and academic departments
Provides Level‑2 support for endpoint‑related issues escalated from IT User Support Specialists
Maintains accurate inventory records for endpoints, peripherals, and assigned software licenses
Tracks work in the IT ticketing system, ensuring timely updates and clear communication with end users
Participates in routine review and improvement of endpoint processes, recommending enhancements when appropriate
Supports cross‑training efforts within the Endpoint Deployment Team and collaborates with other ITS staff as needed
Additional Duties
Performs other job‑related duties as assigned
Required Qualifications
This position requires either five years of directly related full‑time experience or, as an alternative, a Bachelor’s degree in Computer Science or related field and one year of full‑time experience
Any appropriate combination of relevant education, experience, and/or certifications may be considered
Preferred Qualifications
Experience using enterprise endpoint management systems such as Intune, SCCM, Jamf, or similar MDM/UEM tools to deploy software, apply configuration and security policies, manage updates, and maintain device compliance
Experience with PowerShell or similar scripting tools to assist with automation, troubleshooting, and configuration management
Experience with server system products involving a variety of software and hardware implementations
Knowledge, Skills & Abilities
Knowledge of basic networking concepts (e.g., Systems, Protocols, Directory Services)
Knowledge and proficiency with relevant business systems, operating systems, and servers
Knowledge of and ability to administer cloud based applications (SaaS)
Skill in light programming, project management of small initiatives, and troubleshooting
Skill in managing servers and storage hardware
Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
Excellent interpersonal, verbal and written communication skills
Advanced verbal and written communication skills and the ability to present effectively to small and large groups
Ability to take initiative to plan, organize, coordinate and perform work in various situations when numerous and competing demands are involved
Ability to collaborate and work effectively within the community and willing to contribute to a team effort
Ability to work independently and follow through on assignments
Ability to provide professional customer service
Pay Grade 17
FGCU is a State University System of Florida member and an Equal Opportunity and Equal Access employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or protected veteran status.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Information Technology
Industry Higher Education
Location: Fort Myers, FL
#J-18808-Ljbffr
Endpoint Systems Engineer I
role at
Florida Gulf Coast University .
Job Summary The Endpoint Systems Engineer I supports the university’s endpoint environment by deploying and maintaining software, applying configuration policies, and assisting with modern device management solutions. The role helps manage Windows, macOS, and mobile devices through centralized MDM/UEM platforms, supports automated provisioning and update workflows, monitors device compliance and security posture, and provides technical assistance for escalated endpoint issues. This position contributes to ongoing modernization efforts that improve reliability, security, and user experience across the university’s computing environment.
Job Description Typical Duties
Supports the configuration, deployment, and day‑to‑day operation of enterprise endpoint management tools (MDM/UEM) used for managing Windows, macOS, and mobile devices
Assists with device provisioning workflows including modern provisioning methods (e.g., automated enrollment, Autopilot‑style onboarding, or similar tools)
Implements and maintains endpoint security and configuration policies as directed by senior engineers or the Endpoint Deployment Manager
Performs software deployments, updates, and application packaging tasks using centralized management tools
Monitors endpoint compliance, health, and update status, escalating issues as needed
Assists with documenting procedures, configuration standards, and troubleshooting steps to support consistent operations
Coordinates basic testing of application deployments and endpoint changes with functional and academic departments
Provides Level‑2 support for endpoint‑related issues escalated from IT User Support Specialists
Maintains accurate inventory records for endpoints, peripherals, and assigned software licenses
Tracks work in the IT ticketing system, ensuring timely updates and clear communication with end users
Participates in routine review and improvement of endpoint processes, recommending enhancements when appropriate
Supports cross‑training efforts within the Endpoint Deployment Team and collaborates with other ITS staff as needed
Additional Duties
Performs other job‑related duties as assigned
Required Qualifications
This position requires either five years of directly related full‑time experience or, as an alternative, a Bachelor’s degree in Computer Science or related field and one year of full‑time experience
Any appropriate combination of relevant education, experience, and/or certifications may be considered
Preferred Qualifications
Experience using enterprise endpoint management systems such as Intune, SCCM, Jamf, or similar MDM/UEM tools to deploy software, apply configuration and security policies, manage updates, and maintain device compliance
Experience with PowerShell or similar scripting tools to assist with automation, troubleshooting, and configuration management
Experience with server system products involving a variety of software and hardware implementations
Knowledge, Skills & Abilities
Knowledge of basic networking concepts (e.g., Systems, Protocols, Directory Services)
Knowledge and proficiency with relevant business systems, operating systems, and servers
Knowledge of and ability to administer cloud based applications (SaaS)
Skill in light programming, project management of small initiatives, and troubleshooting
Skill in managing servers and storage hardware
Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
Excellent interpersonal, verbal and written communication skills
Advanced verbal and written communication skills and the ability to present effectively to small and large groups
Ability to take initiative to plan, organize, coordinate and perform work in various situations when numerous and competing demands are involved
Ability to collaborate and work effectively within the community and willing to contribute to a team effort
Ability to work independently and follow through on assignments
Ability to provide professional customer service
Pay Grade 17
FGCU is a State University System of Florida member and an Equal Opportunity and Equal Access employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or protected veteran status.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Information Technology
Industry Higher Education
Location: Fort Myers, FL
#J-18808-Ljbffr