Insight Global
Base pay range
$25.00/hr - $35.00/hr
Technical Support Specialist Opportunity - Austin, TX - Onsite then Hybrid!
Job Description Insight Global is seeking an IT Support Analyst for a 6-month contract to effectively address and manage service requests, incidents, and events while maintaining clear communication with internal customers throughout the resolution process. This individual will join a highly customer service–oriented team responsible for the provisioning, installation/configuration, operation, and maintenance of workstation hardware, software, business applications, and audio/video (A/V) systems.
The ideal candidate has strong communication skills, a broad technical background, and experience supporting a large internal user base in a fast‑paced enterprise environment. They ensure that service delivery, responsiveness, and project execution align with the client’s high standards of excellence.
Job Responsibilities
Troubleshoot and resolve IT incidents and requests within established SLAs using a ticketing system, maintaining high levels of customer satisfaction.
Support Windows and macOS laptops, Android and iOS mobile devices, and provide general IT assistance for end users both onsite and remotely.
Assist with onboarding and setup for new employees, including workstation, account, and access configuration.
Provide hands‑on and remote support for A/V systems, including conference room equipment, live event setups, and company‑wide Zoom broadcasts.
Maintain and perform routine checks on conference room and collaboration technology to ensure reliability.
Administer and troubleshoot Microsoft 365, Teams, and Entra (Active Directory) accounts.
Support identity and access management processes; assist with Okta user provisioning and SSO configurations.
Collaborate with IT administrators to maintain Okta and Microsoft Entra user accounts; experience as an Okta Admin is a plus.
Provide support and configuration for mobile device management (MDM) tools; familiarity with Intune and Jamf is preferred.
Perform basic network and VPN troubleshooting to ensure connectivity for remote and onsite users.
Maintain accurate IT asset inventory and ensure timely updates of issued and returned equipment.
Ensure compliance with security policies, SOX requirements, and incident reporting standards.
Assist with and document recurring IT operational and security processes.
Contribute to continual improvement efforts within the IT Service Desk.
Qualifications
Associate’s degree in a computer‑related field or equivalent training required.
5–7 years of hands‑on IT support experience in an enterprise or fast‑paced environment.
Experience supporting both Windows and macOS environments.
Familiarity with Salesforce and Jira platforms is a plus.
Hands‑on experience supporting Zoom and Microsoft Teams for A/V and event use.
Experience managing and supporting Okta, Microsoft Entra (Active Directory), and Microsoft 365.
Working knowledge of MDM tools (Intune, Jamf) and identity management systems.
Basic understanding of network fundamentals, VPN, and endpoint security awareness.
Certifications such as MTA, MCSA, Network+, CCENT/CCNA are a plus.
Compensation $25/hr to $35/hr. Exact compensation may vary based on several factors, including skills, experience, and education.
Benefits Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
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$25.00/hr - $35.00/hr
Technical Support Specialist Opportunity - Austin, TX - Onsite then Hybrid!
Job Description Insight Global is seeking an IT Support Analyst for a 6-month contract to effectively address and manage service requests, incidents, and events while maintaining clear communication with internal customers throughout the resolution process. This individual will join a highly customer service–oriented team responsible for the provisioning, installation/configuration, operation, and maintenance of workstation hardware, software, business applications, and audio/video (A/V) systems.
The ideal candidate has strong communication skills, a broad technical background, and experience supporting a large internal user base in a fast‑paced enterprise environment. They ensure that service delivery, responsiveness, and project execution align with the client’s high standards of excellence.
Job Responsibilities
Troubleshoot and resolve IT incidents and requests within established SLAs using a ticketing system, maintaining high levels of customer satisfaction.
Support Windows and macOS laptops, Android and iOS mobile devices, and provide general IT assistance for end users both onsite and remotely.
Assist with onboarding and setup for new employees, including workstation, account, and access configuration.
Provide hands‑on and remote support for A/V systems, including conference room equipment, live event setups, and company‑wide Zoom broadcasts.
Maintain and perform routine checks on conference room and collaboration technology to ensure reliability.
Administer and troubleshoot Microsoft 365, Teams, and Entra (Active Directory) accounts.
Support identity and access management processes; assist with Okta user provisioning and SSO configurations.
Collaborate with IT administrators to maintain Okta and Microsoft Entra user accounts; experience as an Okta Admin is a plus.
Provide support and configuration for mobile device management (MDM) tools; familiarity with Intune and Jamf is preferred.
Perform basic network and VPN troubleshooting to ensure connectivity for remote and onsite users.
Maintain accurate IT asset inventory and ensure timely updates of issued and returned equipment.
Ensure compliance with security policies, SOX requirements, and incident reporting standards.
Assist with and document recurring IT operational and security processes.
Contribute to continual improvement efforts within the IT Service Desk.
Qualifications
Associate’s degree in a computer‑related field or equivalent training required.
5–7 years of hands‑on IT support experience in an enterprise or fast‑paced environment.
Experience supporting both Windows and macOS environments.
Familiarity with Salesforce and Jira platforms is a plus.
Hands‑on experience supporting Zoom and Microsoft Teams for A/V and event use.
Experience managing and supporting Okta, Microsoft Entra (Active Directory), and Microsoft 365.
Working knowledge of MDM tools (Intune, Jamf) and identity management systems.
Basic understanding of network fundamentals, VPN, and endpoint security awareness.
Certifications such as MTA, MCSA, Network+, CCENT/CCNA are a plus.
Compensation $25/hr to $35/hr. Exact compensation may vary based on several factors, including skills, experience, and education.
Benefits Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
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