Publix Super Markets
Divisional Information Support Analyst, Facilities - Lakeland
Publix Super Markets, Lakeland, Florida, United States, 33809
Divisional Information Support Analyst, Facilities - Lakeland
Join to apply for the
Divisional Information Support Analyst, Facilities - Lakeland
role at
Publix Super Markets .
Base pay range $38,000.00/yr - $52,000.00/yr
Description This position is primarily to ensure Facility Services Leadership and department associates are provided with information and statistical analysis on maintenance and equipment specific data. The responsibilities listed on this position analysis are not intended to be all-inclusive and additional responsibilities may be assigned as needed.
Responsible for coordinating Bid and Quote documents from service suppliers for Maintenance Coordinators, Supervisors, Assistant Managers and Managers
Responsible for the administrative coordination and completion of the SAVE Evaluation process
Responsible for managing Scheduled Maintenance and contract line maintenance as needed to ensure our retail locations are appropriately maintained by external service suppliers
Responsible for providing analysis, data, documentation, tracking, scheduling and other administrative support to Maintenance Coordinators, Maintenance Supervisor, and Equipment Supervisors
Responsible for coordinating, scheduling and tracking of lighting program to maintain store lighting service
Responsible for coordinating cross departmental work requests
Responsible for performing clerical duties as required to support the FS department as department business needs require
Responsible for the travel coordination for Maintenance associates
Required Qualifications
2 years’ experience in a customer service field Or
1 year experience in a Maintenance specific customer service position
Intermediate knowledge of Access, Excel, Outlook and Word to perform core functionalities
Basic knowledge of CMMS (Computerized Maintenance Management System)
Basic knowledge of Sharepoint and Landmark
Excellent Oral and Written Communication skills
Ability to multitask
Excellent time management and planning skills
Excellent teamwork skills
Ability to reason, make sound decisions and comply with rules and policies
Basic computer skills
Willingness to work a flexible schedule
Must have good punctuality and attendance
Preferred Qualifications
4 years’ experience in a customer service field Or
2 years’ experience in a Maintenance specific customer service position
Advanced knowledge of Access, Excel, Outlook and Word to perform core functionalities
Advanced of CMMS (Computerized Maintenance Management System)
Advanced knowledge of Sharepoint and Landmark
Excellent analytical skills
Empathetic listening skills
Professional Telephone etiquette
Ability to be customer-focused
Conflict Resolution skills
Ability to be Detailed Oriented
Ability to Recognize Patterns
Organization skills
Knowledge of Facility Services Products and Services
Knowledge of Publix Organizational Structure
Knowledge of Continuous Quality Improvement (CQI)
Knowledge and understanding of company and departmental policies, processes and procedures
Benefits Information
Employee stock ownership plan that contributes Publix stock to associates each year at no cost
An opportunity to purchase additional shares of our privately-held stock
401(k) retirement savings plan
Group health, dental and vision plans plan
Paid Time Off
Paid Parental Leave
Short- and long-term disability insurance
Tuition reimbursement
Free hot lunches (buffet-style) at facilities with a cafeteria
Visit our website to see all of our benefits: https://jobs-beta.publix.com/benefits/
Year End Bonus To reward associates for their contributions to the company for the calendar year, Publix provides a Holiday Bonus in November. In the first year of continuous employment the bonus is equal to 15 hours of pay, and in the second year of continuous employment the bonus is equal to one week’s pay if associate remains employed through issue date of the bonus check. In subsequent years, the bonus is equal to two weeks’ pay.
Additional Information Your application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours. Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email. For this position, Publix does not and will not file a petition or application with the USCIS or Department of State on behalf of any noncitizen for any immigration-related benefit to work and/or to continue to work in the United States, e.g., an H-1B or TN petition or permanent residence.
Seniority level Entry level
Employment type Full-time
Job function Information Technology
Industries Retail
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Divisional Information Support Analyst, Facilities - Lakeland
role at
Publix Super Markets .
Base pay range $38,000.00/yr - $52,000.00/yr
Description This position is primarily to ensure Facility Services Leadership and department associates are provided with information and statistical analysis on maintenance and equipment specific data. The responsibilities listed on this position analysis are not intended to be all-inclusive and additional responsibilities may be assigned as needed.
Responsible for coordinating Bid and Quote documents from service suppliers for Maintenance Coordinators, Supervisors, Assistant Managers and Managers
Responsible for the administrative coordination and completion of the SAVE Evaluation process
Responsible for managing Scheduled Maintenance and contract line maintenance as needed to ensure our retail locations are appropriately maintained by external service suppliers
Responsible for providing analysis, data, documentation, tracking, scheduling and other administrative support to Maintenance Coordinators, Maintenance Supervisor, and Equipment Supervisors
Responsible for coordinating, scheduling and tracking of lighting program to maintain store lighting service
Responsible for coordinating cross departmental work requests
Responsible for performing clerical duties as required to support the FS department as department business needs require
Responsible for the travel coordination for Maintenance associates
Required Qualifications
2 years’ experience in a customer service field Or
1 year experience in a Maintenance specific customer service position
Intermediate knowledge of Access, Excel, Outlook and Word to perform core functionalities
Basic knowledge of CMMS (Computerized Maintenance Management System)
Basic knowledge of Sharepoint and Landmark
Excellent Oral and Written Communication skills
Ability to multitask
Excellent time management and planning skills
Excellent teamwork skills
Ability to reason, make sound decisions and comply with rules and policies
Basic computer skills
Willingness to work a flexible schedule
Must have good punctuality and attendance
Preferred Qualifications
4 years’ experience in a customer service field Or
2 years’ experience in a Maintenance specific customer service position
Advanced knowledge of Access, Excel, Outlook and Word to perform core functionalities
Advanced of CMMS (Computerized Maintenance Management System)
Advanced knowledge of Sharepoint and Landmark
Excellent analytical skills
Empathetic listening skills
Professional Telephone etiquette
Ability to be customer-focused
Conflict Resolution skills
Ability to be Detailed Oriented
Ability to Recognize Patterns
Organization skills
Knowledge of Facility Services Products and Services
Knowledge of Publix Organizational Structure
Knowledge of Continuous Quality Improvement (CQI)
Knowledge and understanding of company and departmental policies, processes and procedures
Benefits Information
Employee stock ownership plan that contributes Publix stock to associates each year at no cost
An opportunity to purchase additional shares of our privately-held stock
401(k) retirement savings plan
Group health, dental and vision plans plan
Paid Time Off
Paid Parental Leave
Short- and long-term disability insurance
Tuition reimbursement
Free hot lunches (buffet-style) at facilities with a cafeteria
Visit our website to see all of our benefits: https://jobs-beta.publix.com/benefits/
Year End Bonus To reward associates for their contributions to the company for the calendar year, Publix provides a Holiday Bonus in November. In the first year of continuous employment the bonus is equal to 15 hours of pay, and in the second year of continuous employment the bonus is equal to one week’s pay if associate remains employed through issue date of the bonus check. In subsequent years, the bonus is equal to two weeks’ pay.
Additional Information Your application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours. Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email. For this position, Publix does not and will not file a petition or application with the USCIS or Department of State on behalf of any noncitizen for any immigration-related benefit to work and/or to continue to work in the United States, e.g., an H-1B or TN petition or permanent residence.
Seniority level Entry level
Employment type Full-time
Job function Information Technology
Industries Retail
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