TEKsystems
IT Service Desk Analyst (Japanese Speaking)
Join to apply for the
IT Service Desk Analyst (Japanese Speaking)
role at
TEKsystems .
2 days ago Be among the first 25 applicants.
TEKsystems is seeking an experienced IT Service Desk analyst who is fluent in speaking Japanese, for an opportunity to work with a very reputable organization!
Description Seeking a candidate who is fluent in speaking Japanese as this person will be assisting with handling issues/tickets for the Japan operation. If there are no tickets needing a Japanese speaker, this person will assist with the normal day‑to‑day tickets for US‑based users.
This person will provide services to internal employees, working through incoming calls and emails. They will create tickets through ServiceNow. The main priority is first‑call resolution; the most common issues will be password resets and Oracle questions.
Position Statement The Service Desk Technician is a highly motivated, passionate and detail‑oriented Customer Service advocate who is eager to learn and grow in a fast‑paced environment. As a member of the Tier 1 Team, this individual will be the primary point person for all customers and personnel, with the intent of resolving most customer‑related application and service issues during first contact. The candidate will interact with customers, peers, escalation teams, and leadership via phone, instant messenger, video, and e‑mail to ensure issues are resolved per approved Service Level Agreements (SLAs). Shift work is required, with the candidate expected to move between shifts as needed.
Position Summary
Primary point of contact for internal customer issues per approved SLA metrics.
Monitors the progress of incidents and problems, and provides timely updates to customers, IT personnel, and leadership.
Performs best‑practice application and systems diagnosis and troubleshooting techniques to resolve all service‑affecting issues.
Coordinates and escalates complex issues to escalation and leadership teams when necessary.
Collaborates with peers and management to resolve technical issues.
Documents all communication in the ticketing system and updates customers regularly on active tickets.
Required Qualifications
Technical school, university, or college education in a technology concentration (experience may substitute for education).
Understanding of monitoring, managing, and maintaining local and remote customer applications and services.
Working knowledge of network and systems administration and recommended troubleshooting techniques.
Ability to quickly and efficiently address customer needs and provide solutions or escalation for prompt resolution.
Excellent verbal and written communication skills with the ability to build relationships at all levels of an organization.
Working understanding of the ITIL framework.
Energetic, responsible, self‑motivated, and able to work in a team environment under minimal supervision.
Exceptional customer service skills.
Keen attention to detail.
Ability to effectively prioritize and perform service‑desk tasks in a fast‑paced environment.
Excellent analytical, organizational, and technical skills.
Additional Skills & Qualifications Candidates must be fluent in speaking Japanese.
The person must be professional, very well polished, and well spoken.
This will be a 6‑month contract to start; the goal is conversion to FTE after the 6 months.
Schedule: Tuesday‑Saturday 7 pm‑4 am EST (Sunday/Monday off).
Job Type & Location This is a Contract‑to‑Hire position based out of Orlando, FL. Workplace type: fully remote.
Pay And Benefits The pay range is $20.00 – $30.00 per hour.
Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, benefits available for this temporary role may include:
Medical, dental & vision
Critical illness, accident, and hospital
401(k) retirement plan – pre‑tax and Roth post‑tax contributions available
Life insurance (voluntary life & AD&D for employee and dependents)
Short‑ and long‑term disability
Health spending account (HSA)
Transportation benefits
Employee assistance program
Time off/leave (PTO, vacation or sick leave)
About TEKsystems We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in full‑stack technology services, talent services, and real‑world application, we work with progressive leaders to drive change. TEKsystems is an Allegis Group company.
The company is an equal‑opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Seniority level
Mid‑Senior level
Employment type
Contract
Job function
Information Technology
IT Services and IT Consulting
#J-18808-Ljbffr
IT Service Desk Analyst (Japanese Speaking)
role at
TEKsystems .
2 days ago Be among the first 25 applicants.
TEKsystems is seeking an experienced IT Service Desk analyst who is fluent in speaking Japanese, for an opportunity to work with a very reputable organization!
Description Seeking a candidate who is fluent in speaking Japanese as this person will be assisting with handling issues/tickets for the Japan operation. If there are no tickets needing a Japanese speaker, this person will assist with the normal day‑to‑day tickets for US‑based users.
This person will provide services to internal employees, working through incoming calls and emails. They will create tickets through ServiceNow. The main priority is first‑call resolution; the most common issues will be password resets and Oracle questions.
Position Statement The Service Desk Technician is a highly motivated, passionate and detail‑oriented Customer Service advocate who is eager to learn and grow in a fast‑paced environment. As a member of the Tier 1 Team, this individual will be the primary point person for all customers and personnel, with the intent of resolving most customer‑related application and service issues during first contact. The candidate will interact with customers, peers, escalation teams, and leadership via phone, instant messenger, video, and e‑mail to ensure issues are resolved per approved Service Level Agreements (SLAs). Shift work is required, with the candidate expected to move between shifts as needed.
Position Summary
Primary point of contact for internal customer issues per approved SLA metrics.
Monitors the progress of incidents and problems, and provides timely updates to customers, IT personnel, and leadership.
Performs best‑practice application and systems diagnosis and troubleshooting techniques to resolve all service‑affecting issues.
Coordinates and escalates complex issues to escalation and leadership teams when necessary.
Collaborates with peers and management to resolve technical issues.
Documents all communication in the ticketing system and updates customers regularly on active tickets.
Required Qualifications
Technical school, university, or college education in a technology concentration (experience may substitute for education).
Understanding of monitoring, managing, and maintaining local and remote customer applications and services.
Working knowledge of network and systems administration and recommended troubleshooting techniques.
Ability to quickly and efficiently address customer needs and provide solutions or escalation for prompt resolution.
Excellent verbal and written communication skills with the ability to build relationships at all levels of an organization.
Working understanding of the ITIL framework.
Energetic, responsible, self‑motivated, and able to work in a team environment under minimal supervision.
Exceptional customer service skills.
Keen attention to detail.
Ability to effectively prioritize and perform service‑desk tasks in a fast‑paced environment.
Excellent analytical, organizational, and technical skills.
Additional Skills & Qualifications Candidates must be fluent in speaking Japanese.
The person must be professional, very well polished, and well spoken.
This will be a 6‑month contract to start; the goal is conversion to FTE after the 6 months.
Schedule: Tuesday‑Saturday 7 pm‑4 am EST (Sunday/Monday off).
Job Type & Location This is a Contract‑to‑Hire position based out of Orlando, FL. Workplace type: fully remote.
Pay And Benefits The pay range is $20.00 – $30.00 per hour.
Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, benefits available for this temporary role may include:
Medical, dental & vision
Critical illness, accident, and hospital
401(k) retirement plan – pre‑tax and Roth post‑tax contributions available
Life insurance (voluntary life & AD&D for employee and dependents)
Short‑ and long‑term disability
Health spending account (HSA)
Transportation benefits
Employee assistance program
Time off/leave (PTO, vacation or sick leave)
About TEKsystems We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in full‑stack technology services, talent services, and real‑world application, we work with progressive leaders to drive change. TEKsystems is an Allegis Group company.
The company is an equal‑opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Seniority level
Mid‑Senior level
Employment type
Contract
Job function
Information Technology
IT Services and IT Consulting
#J-18808-Ljbffr