CorCystems Managed IT Services
Managed IT Support Specialist
CorCystems Managed IT Services, Ridgefield, Connecticut, us, 06877
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CorCystems Managed IT Services provided pay range This range is provided by CorCystems Managed IT Services. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $60,000.00/yr - $90,000.00/yr
CorCystems is a Managed IT Services company located in Ridgefield, CT. We are looking for a new team member in our Service Dept. to provide exceptional technical support to our managed clients both remotely from our Ridgefield, CT office and on‑site at clients office as needed. The Support Specialist position is responsible for providing daily technical assistance to clients in a professional and friendly manner. The ideal candidate will have a proven, successful experience working in a Managed IT Services environment or in a related IT technical support role and enjoys helping others and continual learning and career advancement.
Requirements
Provide friendly, professional customer service to clients
Quickly troubleshoot and resolve technical issues in a ticket queue
Support client computer networks including business related technologies such as Windows operating systems, Office 365, Remote Access usage, VOIP, mobile devices, etc.
Support disaster recovery backup solutions
Extensive experience troubleshooting printers, scan to email and file
SonicWALL, Palo Alto and Meraki routers and firewalls experience
Understand and manage routing and switching concepts including ACLs, ports, VLANs, etc.
Solid experience in managing Active Directory and GPOs
Experienced managing and supporting VMware and Hyper‑V servers and environments
Comfortable with troubleshooting LAN and WAN technologies
Handle escalated tickets as needed
Communicate with clients as required: keeping them informed of incident progress, notifying them of impending changes, or agreed outages
Work with vendors/partners as needed to resolve client issues
Provide detailed documentation and explain resolutions for escalated issues
Maintain a high level of client satisfaction
Work in a team environment and communicate effectively
Escalate service issues that cannot be completed within agreed service levels
Responsible for entering time and expenses in ConnectWise as they occur
Work through a daily schedule in ConnectWise that has been established through the dispatch process
Enter all work as service tickets in ConnectWise
Maintain certifications required for the position
Ability to multi‑task and adapt to changes quickly
Ability to de‑escalate situations
Educational / Vocational / Previous Experience Recommendations
BA/BS, preferably in computer science or a related field
2+ years technical experience in a service business
MSP experience a plus
Benefits CorCystems offers a great benefits package with a substantial healthcare subsidy for employees. Benefits include medical, dental/vision, life insurance, paid holidays, a generous paid time off policy, as well as a 401(k) company match.
Salary commensurate with experience. Please provide salary requirements when applying.
All candidates extended an offer must pass a drug screen and background check.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Information Technology
Industries IT Services and IT Consulting
Referrals increase your chances of interviewing at CorCystems Managed IT Services by 2x
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CorCystems Managed IT Services provided pay range This range is provided by CorCystems Managed IT Services. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $60,000.00/yr - $90,000.00/yr
CorCystems is a Managed IT Services company located in Ridgefield, CT. We are looking for a new team member in our Service Dept. to provide exceptional technical support to our managed clients both remotely from our Ridgefield, CT office and on‑site at clients office as needed. The Support Specialist position is responsible for providing daily technical assistance to clients in a professional and friendly manner. The ideal candidate will have a proven, successful experience working in a Managed IT Services environment or in a related IT technical support role and enjoys helping others and continual learning and career advancement.
Requirements
Provide friendly, professional customer service to clients
Quickly troubleshoot and resolve technical issues in a ticket queue
Support client computer networks including business related technologies such as Windows operating systems, Office 365, Remote Access usage, VOIP, mobile devices, etc.
Support disaster recovery backup solutions
Extensive experience troubleshooting printers, scan to email and file
SonicWALL, Palo Alto and Meraki routers and firewalls experience
Understand and manage routing and switching concepts including ACLs, ports, VLANs, etc.
Solid experience in managing Active Directory and GPOs
Experienced managing and supporting VMware and Hyper‑V servers and environments
Comfortable with troubleshooting LAN and WAN technologies
Handle escalated tickets as needed
Communicate with clients as required: keeping them informed of incident progress, notifying them of impending changes, or agreed outages
Work with vendors/partners as needed to resolve client issues
Provide detailed documentation and explain resolutions for escalated issues
Maintain a high level of client satisfaction
Work in a team environment and communicate effectively
Escalate service issues that cannot be completed within agreed service levels
Responsible for entering time and expenses in ConnectWise as they occur
Work through a daily schedule in ConnectWise that has been established through the dispatch process
Enter all work as service tickets in ConnectWise
Maintain certifications required for the position
Ability to multi‑task and adapt to changes quickly
Ability to de‑escalate situations
Educational / Vocational / Previous Experience Recommendations
BA/BS, preferably in computer science or a related field
2+ years technical experience in a service business
MSP experience a plus
Benefits CorCystems offers a great benefits package with a substantial healthcare subsidy for employees. Benefits include medical, dental/vision, life insurance, paid holidays, a generous paid time off policy, as well as a 401(k) company match.
Salary commensurate with experience. Please provide salary requirements when applying.
All candidates extended an offer must pass a drug screen and background check.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Information Technology
Industries IT Services and IT Consulting
Referrals increase your chances of interviewing at CorCystems Managed IT Services by 2x
#J-18808-Ljbffr