Trantor
Lead Global Talent Acquisition Professional @ Trantor | Certified Talent Acquisition Specialist
Role Overview
The IT Asset Management Specialist will oversee the end-to-end lifecycle of all IT hardware and related accessories. This role manages the Asset Depot and serves as the primary point of contact for all IT asset requests, working closely with IT Support (L1), IT Support Engineering (L2), and Endpoint Engineering. The specialist ensures timely asset deployment, accurate tracking, lifecycle governance, and compliance with audit and financial requirements.
Key Responsibilities
1. End User Asset Services (Daily)
Process ServiceNow tickets including:
Device changes
Break/fix replacements
Accessory requests
Maintain accurate and timely updates in CMDB
Coordinate imaging, configuration, and troubleshooting with L1/L2 teams
2. Asset Lifecycle Management (Weekly/Monthly)
Manage the 5-year refresh cycle (4 years in warranty + 1 year out of warranty)
Handle asset recoveries for terminations, refreshes, and repairs
Oversee cleaning, sanitization, redeployment, retirement, and disposal
Maintain lifecycle accuracy in ServiceNow
3. Inventory & Procurement Management (Ongoing)
Monitor inventory of laptops, desktops, peripherals, and accessories
Place timely orders based on vendor lead times
Track and reconcile all stock movement
Coordinate with Endpoint Engineering for approved models and configurations
Support vendor management, warranty escalations, and review meetings
4. Reporting, Compliance & Governance (Weekly/Monthly)
Create and maintain BO reports, lifecycle dashboards, and audit/financial reports
Provide asset utilization insights and refresh planning updates to leadership
Ensure compliance with ITIL, SOX, and internal governance
Performance Expectations
Meet all ServiceNow SLAs (priority: new hires, break/fix, accessories)
Maintain >95% CMDB accuracy
Ensure inventory forecasting supports 6–12 months of demand
Deliver weekly lifecycle data and monthly executive reports
Collaborate effectively with IT L1, L2, and Endpoint Engineering teams
Experience in IT Hardware Asset Management in enterprise environments
Strong organizational and multitasking skills
Proficiency with ServiceNow (Asset/CMDB), Excel, and business reporting tools
Vendor and procurement management experience
Strong written and verbal communication skills
Familiarity with Intune and JAMF is preferred
Education & Certifications
Bachelor’s degree in IT, Computer Science, Information Systems, Business, Finance, or equivalent experience
Preferred (not required):
CSAM
ITIL Certification
Seniority level Associate
Employment type Full-time
Job function Information Technology
Industries IT Services and IT Consulting and Software Development
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The IT Asset Management Specialist will oversee the end-to-end lifecycle of all IT hardware and related accessories. This role manages the Asset Depot and serves as the primary point of contact for all IT asset requests, working closely with IT Support (L1), IT Support Engineering (L2), and Endpoint Engineering. The specialist ensures timely asset deployment, accurate tracking, lifecycle governance, and compliance with audit and financial requirements.
Key Responsibilities
1. End User Asset Services (Daily)
Process ServiceNow tickets including:
Device changes
Break/fix replacements
Accessory requests
Maintain accurate and timely updates in CMDB
Coordinate imaging, configuration, and troubleshooting with L1/L2 teams
2. Asset Lifecycle Management (Weekly/Monthly)
Manage the 5-year refresh cycle (4 years in warranty + 1 year out of warranty)
Handle asset recoveries for terminations, refreshes, and repairs
Oversee cleaning, sanitization, redeployment, retirement, and disposal
Maintain lifecycle accuracy in ServiceNow
3. Inventory & Procurement Management (Ongoing)
Monitor inventory of laptops, desktops, peripherals, and accessories
Place timely orders based on vendor lead times
Track and reconcile all stock movement
Coordinate with Endpoint Engineering for approved models and configurations
Support vendor management, warranty escalations, and review meetings
4. Reporting, Compliance & Governance (Weekly/Monthly)
Create and maintain BO reports, lifecycle dashboards, and audit/financial reports
Provide asset utilization insights and refresh planning updates to leadership
Ensure compliance with ITIL, SOX, and internal governance
Performance Expectations
Meet all ServiceNow SLAs (priority: new hires, break/fix, accessories)
Maintain >95% CMDB accuracy
Ensure inventory forecasting supports 6–12 months of demand
Deliver weekly lifecycle data and monthly executive reports
Collaborate effectively with IT L1, L2, and Endpoint Engineering teams
Experience in IT Hardware Asset Management in enterprise environments
Strong organizational and multitasking skills
Proficiency with ServiceNow (Asset/CMDB), Excel, and business reporting tools
Vendor and procurement management experience
Strong written and verbal communication skills
Familiarity with Intune and JAMF is preferred
Education & Certifications
Bachelor’s degree in IT, Computer Science, Information Systems, Business, Finance, or equivalent experience
Preferred (not required):
CSAM
ITIL Certification
Seniority level Associate
Employment type Full-time
Job function Information Technology
Industries IT Services and IT Consulting and Software Development
#J-18808-Ljbffr