Senior System Administrator (MSP) (Denton)

Founded in 1997, we are a family owned and operated cyber security focused Managed Service Provider. As we continue to expand, we are investing in our people and processes to maintain a high bar for service and a strong team environment. We invest heavily in our engineers, including certification support as a Microsoft Cloud Partner.

We are hiring a Senior System Administrator with MSP experience to step in as an escalation focused engineer and help strengthen support as we grow. This role is about 80% escalations and 20% projects, ideal for someone who enjoys deep troubleshooting, ownership, and clear client communication.

What You Will Do

Own Tier 2.5 / 3 escalations across Windows, Microsoft 365, servers, and networking

Troubleshoot complex issues, drive root cause fixes, and reduce repeat tickets

Support Windows Server environments including AD, GPO, DNS, and DHCP

Support Microsoft 365 issues including Exchange Online, Teams, OneDrive, and SharePoint

Troubleshoot connectivity and security issues including VPN, firewall, and VLAN concepts

Assist with project work such as migrations, upgrades, refreshes, and security improvements

Document work clearly and communicate updates in a calm client ready way

What You Bring

MSP experience supporting multiple client environments

Strong escalation troubleshooting skills and an ownership mindset

Windows Server fundamentals including AD and Group Policy

Microsoft 365 troubleshooting experience

Networking fundamentals including DNS, DHCP, VLANs, VPNs, and firewall concepts

Strong documentation and client communication skills

Interest in cybersecurity and willingness to keep learning

Pay and Benefits

$100k to $110k

Medical

Dental

Vision

Life insurance

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