California Department of Industrial Relations
Public Information Investigator
California Department of Industrial Relations, Los Angeles, California, United States, 90079
Public Information Investigator – California Department of Industrial Relations
Pay Range This range is provided by California Department of Industrial Relations. Your actual pay will be based on your skills and experience – talk with your recruiter to learn more.
Base Pay Range Job Description and Duties
Are you excited to start a career with a dynamic State Agency? Do you have a talent for performing efficiently in a fast‑paced environment? Do you enjoy flexibility and learning new things? Then look no further and apply NOW.
The Public Information Unit (PIU) is the subject matter expert in various Labor Commissioner’s Office (LCO) program areas to interview and provide dedicated consultation services to the public on the phone or in‑person (walk‑in assistance or appointments) at a local district office regarding newly filed claims, applications and/or reports of labor law violations.
The PIU prepares and completes referrals and recommendations to the relevant program area to further process the claim, complaint, report or application filed. It also coordinates and leads intake workshops or clinics.
Under the supervision of a Deputy Labor Commissioner III (Senior Deputy) or designee, the incumbent conducts intake consultation assessments with the public for various programs within the LCO. The incumbent’s role is crucial in the initial stages of public engagement during the intake process to ensure a smooth transition for those seeking guidance and assistance on submitting claims, complaints, applications, and/or reports filed by the public. The incumbent will develop and prepare documented referrals to other units, educate the public on labor laws, and assess violations on the liable employers in various claim and report processing.
Note: The Industrial Relations Representative (IRR) classification has been renamed to Labor Compliance Representative (LCR). A new exam was issued on December 15, 2025. Previous IRR exam eligibility is no longer valid. Applicants must take and pass the new LCR exam to be eligible for appointment.
Eligibility and Examination Applicants must be reachable on an employment list, have transfer eligibility or have reinstatement eligibility. To take the exam and gain employment list eligibility, please click here to access the exam bulletin: https://calcareers.ca.gov/CalHrPublic/Exams/ExamBulletin.aspx?ExamControlId=4735. Utilize Spanish language proficiencies to communicate with monolingual parties, witnesses, stakeholders when Spanish is the primary language.
Working Conditions The position is located at 1500 Hughes Way, Long Beach, CA 90810. High‑volume, fast‑paced office that handles wage claims and consistently interfaces with the public. May travel to assist other offices with conducting conferences. The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of an office. Incumbent may encounter frequent interruptions throughout the workday.
Special Requirements
The position requires fluency in Spanish. If the State of California does not have a current record documenting your fluency in this language, you will be required to successfully pass an approved language fluency test prior to being hired.
A Statement of Qualifications (SOQ) is required. As part of the required application packet, interested applicants must submit an SOQ with their application. The SOQ serves as documentation of each candidate’s ability to present information clearly and concisely in writing. The SOQ must be typed and be no more than one page in length. Resumes and/or cover letters do NOT replace the SOQ.
Applications received without an SOQ that does not include a response to the following questions will not receive further consideration:
Describe a time when you used your Spanish language skills to assist a member of the public. What was the specific situation, and what was the outcome of your assistance?
Application Instructions Completed applications and all required documents must be received or post‑marked by the Final Filing Date of 1/9/2026.
Include the Examination/Employment Application (STD 678) and any required documents. Submit electronically through CalCareer at www.calcareers.ca.gov or in hard copy to the addresses listed.
Equal Opportunity Employer The State of California is an equal–opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug‑free workplace. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
Seniority Level Entry Level
Employment Type Full‑time
Job Function Other, Information Technology, and Management; Government Administration
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Pay Range This range is provided by California Department of Industrial Relations. Your actual pay will be based on your skills and experience – talk with your recruiter to learn more.
Base Pay Range Job Description and Duties
Are you excited to start a career with a dynamic State Agency? Do you have a talent for performing efficiently in a fast‑paced environment? Do you enjoy flexibility and learning new things? Then look no further and apply NOW.
The Public Information Unit (PIU) is the subject matter expert in various Labor Commissioner’s Office (LCO) program areas to interview and provide dedicated consultation services to the public on the phone or in‑person (walk‑in assistance or appointments) at a local district office regarding newly filed claims, applications and/or reports of labor law violations.
The PIU prepares and completes referrals and recommendations to the relevant program area to further process the claim, complaint, report or application filed. It also coordinates and leads intake workshops or clinics.
Under the supervision of a Deputy Labor Commissioner III (Senior Deputy) or designee, the incumbent conducts intake consultation assessments with the public for various programs within the LCO. The incumbent’s role is crucial in the initial stages of public engagement during the intake process to ensure a smooth transition for those seeking guidance and assistance on submitting claims, complaints, applications, and/or reports filed by the public. The incumbent will develop and prepare documented referrals to other units, educate the public on labor laws, and assess violations on the liable employers in various claim and report processing.
Note: The Industrial Relations Representative (IRR) classification has been renamed to Labor Compliance Representative (LCR). A new exam was issued on December 15, 2025. Previous IRR exam eligibility is no longer valid. Applicants must take and pass the new LCR exam to be eligible for appointment.
Eligibility and Examination Applicants must be reachable on an employment list, have transfer eligibility or have reinstatement eligibility. To take the exam and gain employment list eligibility, please click here to access the exam bulletin: https://calcareers.ca.gov/CalHrPublic/Exams/ExamBulletin.aspx?ExamControlId=4735. Utilize Spanish language proficiencies to communicate with monolingual parties, witnesses, stakeholders when Spanish is the primary language.
Working Conditions The position is located at 1500 Hughes Way, Long Beach, CA 90810. High‑volume, fast‑paced office that handles wage claims and consistently interfaces with the public. May travel to assist other offices with conducting conferences. The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of an office. Incumbent may encounter frequent interruptions throughout the workday.
Special Requirements
The position requires fluency in Spanish. If the State of California does not have a current record documenting your fluency in this language, you will be required to successfully pass an approved language fluency test prior to being hired.
A Statement of Qualifications (SOQ) is required. As part of the required application packet, interested applicants must submit an SOQ with their application. The SOQ serves as documentation of each candidate’s ability to present information clearly and concisely in writing. The SOQ must be typed and be no more than one page in length. Resumes and/or cover letters do NOT replace the SOQ.
Applications received without an SOQ that does not include a response to the following questions will not receive further consideration:
Describe a time when you used your Spanish language skills to assist a member of the public. What was the specific situation, and what was the outcome of your assistance?
Application Instructions Completed applications and all required documents must be received or post‑marked by the Final Filing Date of 1/9/2026.
Include the Examination/Employment Application (STD 678) and any required documents. Submit electronically through CalCareer at www.calcareers.ca.gov or in hard copy to the addresses listed.
Equal Opportunity Employer The State of California is an equal–opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug‑free workplace. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
Seniority Level Entry Level
Employment Type Full‑time
Job Function Other, Information Technology, and Management; Government Administration
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