Charlieclarkedcarey
Business Development Center (BDC) Manager– Automotive
We offer great pay and excellent benefits for experienced BDC managers! If you are a natural communicator and a born leader, our dealership needs you. When you join our dealership family, you’ll be asked to manage, supervise and execute BDC customer communications (email and telephone) in a manner that aligns with our dealership’s highest standards. You’ll also oversee a team of dedicated BDC coordinators and train them in the art and science of customer communication. We only hire the best. If that’s you, then let’s get the conversation started today!
Job Responsibilities
Oversee daily BDC department operations
Recruit and train BDC staff
Understand buying profiles and patterns of typical telephone prospects
Run daily/weekly/monthly reports and track results
Prepare individual “call results reports” for BDC staff
Record and listen to customer calls
Train BDC staff by reviewing recorded/live calls and outcomes
Determine which customers to contact based on current marketing initiatives
Review performance and develop staff
Interface with other department heads
Participate in dealership management meetings
Skills/Qualifications
Successful track record in Internet sales, auto dealership business development centers or Internet sales department management
The ability to manage high call volumes, internet leads and call lists simultaneously
Overall knowledge of automotive sales and service department operations
Strong organizational skills and leadership abilities
Familiarity with dealership CRM and DMS systems
Experience in training teams and individuals preferred
Job Requirements
High school diploma/GED
Basic computer skills
Dealership BDC experience
Must have valid Texas driver's license
Benefits
401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Life insurance
Opportunities for advancement
Paid time off
Vision insurance
About Us At Charlie Clark Auto Group, (AMARU), we lead with LOVE in everything we do, towards our people, our community, our family, and our faith. Rooted in the enduring values and legacy of Charles and Dorothy Clark, Maricruz Aurora Aguirre, Nana, and those who paved the way before us, LOVE is the driving force behind everything we do. Join us and be part of our ORALÉ TEAM!
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Job Responsibilities
Oversee daily BDC department operations
Recruit and train BDC staff
Understand buying profiles and patterns of typical telephone prospects
Run daily/weekly/monthly reports and track results
Prepare individual “call results reports” for BDC staff
Record and listen to customer calls
Train BDC staff by reviewing recorded/live calls and outcomes
Determine which customers to contact based on current marketing initiatives
Review performance and develop staff
Interface with other department heads
Participate in dealership management meetings
Skills/Qualifications
Successful track record in Internet sales, auto dealership business development centers or Internet sales department management
The ability to manage high call volumes, internet leads and call lists simultaneously
Overall knowledge of automotive sales and service department operations
Strong organizational skills and leadership abilities
Familiarity with dealership CRM and DMS systems
Experience in training teams and individuals preferred
Job Requirements
High school diploma/GED
Basic computer skills
Dealership BDC experience
Must have valid Texas driver's license
Benefits
401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Life insurance
Opportunities for advancement
Paid time off
Vision insurance
About Us At Charlie Clark Auto Group, (AMARU), we lead with LOVE in everything we do, towards our people, our community, our family, and our faith. Rooted in the enduring values and legacy of Charles and Dorothy Clark, Maricruz Aurora Aguirre, Nana, and those who paved the way before us, LOVE is the driving force behind everything we do. Join us and be part of our ORALÉ TEAM!
#J-18808-Ljbffr