LG Electronics North America
Field Service Technician (Appliance Repair) - Nashville, TN
LG Electronics North America, Nashville, Tennessee, United States
Field Service Technician (Appliance Repair) – Nashville, TN
Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise,
Life’s Good , embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Grounded in the principles of
Customer‑Value Creation
and
People‑Oriented Management , these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology.
What We Can Offer A crafted employee experience designed to foster professional growth, a focus on health & well‑being, and an internal community that will set you up for success.
Job Summary We are currently seeking the newest innovator to join our dynamic Customer Service team as a Field Service Technician (DMST) located in Nashville, TN. All candidates must be able to work coverage in the NE Nashville, Mt. Juliet, and Lebanon metro areas.
Responsibilities
Travel offsite to customers’ locations to perform maintenance and repair of LG’s equipment to ensure top product performance
Proper use of all safety equipment (PPE), vehicle and diagnostic tools provided by LG
Conduct technical diagnosis and perform specialized repairs on a variety of electronics and home appliances
Diagnose problems, assess the extent of the problem, document findings, and make decisions to repair the product and/or replace parts
Immediately and accurately process paperwork and perform data entry upon completion of each job
Pre‑screen next day service calls by obtaining necessary information to help diagnose problems prior to arriving at the customer’s home
Meet or exceed company metrics (customer satisfaction, fix right first time, revisits, parts management, OT %)
Qualifications / Education / Experience
Minimum 1 year experience in a technical role (Field Service preferred)
Experience repairing major appliances (Refrigeration/sealed systems, cooking, cleaning products)
Experience in the use of tools and diagnostic test equipment
Ability to properly trouble‑shoot, diagnose, repair and document product/system issues
Valid driver’s license in good standing
Ability to obtain appropriate EPA certification
Meet physical requirements generally associated with field service repair such as continuous bending and lifting up to 50 pounds
Recruiting Range $48,000 – $55,000 USD
Benefits Offered – Full‑Time Employees
No‑cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.
Generous paid time off program that includes company holidays and a combined bank of paid sick and vacation time.
Performance‑based short‑term incentives (varies by role).
Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives.
Family‑oriented benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
Group rate life and disability insurance.
Benefits Offered – Temporary/Contractors
Eligible for the relevant benefit programs offered through our partner agencies.
EEO Statement At LG, we aspire to empower people and celebrate differences because we believe diversity will create the unexpected. We provide equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. LG has implemented affirmative action to ensure applicants and employees are treated without regard to these characteristics. LG also values pay transparency and uses salary ranges that consider skill set, experience, licensure, certifications, internal equity, and other business needs. Geographic pay differentials may apply.
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Life’s Good , embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Grounded in the principles of
Customer‑Value Creation
and
People‑Oriented Management , these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology.
What We Can Offer A crafted employee experience designed to foster professional growth, a focus on health & well‑being, and an internal community that will set you up for success.
Job Summary We are currently seeking the newest innovator to join our dynamic Customer Service team as a Field Service Technician (DMST) located in Nashville, TN. All candidates must be able to work coverage in the NE Nashville, Mt. Juliet, and Lebanon metro areas.
Responsibilities
Travel offsite to customers’ locations to perform maintenance and repair of LG’s equipment to ensure top product performance
Proper use of all safety equipment (PPE), vehicle and diagnostic tools provided by LG
Conduct technical diagnosis and perform specialized repairs on a variety of electronics and home appliances
Diagnose problems, assess the extent of the problem, document findings, and make decisions to repair the product and/or replace parts
Immediately and accurately process paperwork and perform data entry upon completion of each job
Pre‑screen next day service calls by obtaining necessary information to help diagnose problems prior to arriving at the customer’s home
Meet or exceed company metrics (customer satisfaction, fix right first time, revisits, parts management, OT %)
Qualifications / Education / Experience
Minimum 1 year experience in a technical role (Field Service preferred)
Experience repairing major appliances (Refrigeration/sealed systems, cooking, cleaning products)
Experience in the use of tools and diagnostic test equipment
Ability to properly trouble‑shoot, diagnose, repair and document product/system issues
Valid driver’s license in good standing
Ability to obtain appropriate EPA certification
Meet physical requirements generally associated with field service repair such as continuous bending and lifting up to 50 pounds
Recruiting Range $48,000 – $55,000 USD
Benefits Offered – Full‑Time Employees
No‑cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.
Generous paid time off program that includes company holidays and a combined bank of paid sick and vacation time.
Performance‑based short‑term incentives (varies by role).
Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives.
Family‑oriented benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
Group rate life and disability insurance.
Benefits Offered – Temporary/Contractors
Eligible for the relevant benefit programs offered through our partner agencies.
EEO Statement At LG, we aspire to empower people and celebrate differences because we believe diversity will create the unexpected. We provide equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. LG has implemented affirmative action to ensure applicants and employees are treated without regard to these characteristics. LG also values pay transparency and uses salary ranges that consider skill set, experience, licensure, certifications, internal equity, and other business needs. Geographic pay differentials may apply.
#J-18808-Ljbffr