Newbold Services
Do you love solving problems, helping people, and keeping systems running smoothly behind the scenes? Our client, a fast-growing fitness brand, is looking for a Technical Systems Support Analyst who thrives in high-energy, customer-focused environments.
This role blends technology, hospitality, and operational support. You’ll be the calm, trusted expert when things don’t work as expected—supporting gyms, franchise partners, internal teams, and members so the workout experience never skips a beat.
This is a direct-hire opportunity with long-term growth potential.
The successful candidate must be able to work onsite in the Huntersville area, Monday through Friday, with the opportunity to work from home 1 day a week.
Compensation and Benefits Salary: $26.50/hr - $31.25/hr Depending on Experience
Benefits:
Medical, Dental, and Vision Insurance
401(k)
Various Gym Perks
Vacation Pay
What You’ll Be Doing Day-to-Day
Provide hands-on technical support for in-gym systems and core business platforms
Troubleshoot Level 1 and Level 2 issues for franchise partners, staff, and members
Act as an escalation point for more complex system and data-related issues
Support platforms tied to member scheduling, billing, retail, nutrition, and engagement
Assist with technology rollouts, system upgrades, and new platform implementations
Maintain clear documentation, workflows, and troubleshooting guides
Partner with internal teams and vendors to strengthen system performance and reliability
The Real Problems You’ll Help Solve
Improve data accuracy and trust across core platforms and reporting tools
Reduce repeat support issues by identifying root causes and implementing long-term fixes
Strengthen franchise partner confidence by delivering consistent, high-quality technical support on complex issues
This role goes beyond closing tickets—you’ll help improve systems, processes, and the overall support experience.
Top Skills That Matter Most
Proven ability to handle complex Level 1 and Level 2 support in hospitality-style environments
Experience using Zendesk or a similar ticketing system
Exceptional people skills with a strong customer service mindset
Clear, confident written and verbal communication
Experience supporting member-facing platforms involving scheduling, payments, and high-volume users
Character, communication, and trust matter just as much as technical ability. This role represents. This role represents the brand every single day.
Experience That Sets You Apart
Background in
fitness, wellness, or hospitality
is highly preferred
Prior Level 1 or Level 2 support experience in gyms, studios, retail, or customer-driven environments
Familiarity with fitness or studio management platforms such as: Mindbody or similar systems (Zen Planner, ClubReady, ABC Fitness Solutions, WellnessLiving, etc.)
Exposure to retail, marketing, or analytics tools such as Shopify, LoopSpark, Domo, or comparable platforms
Why This Role Is Important Every system you support helps keep gyms running, members happy, and franchise partners confident. Your work directly impacts daily operations, data integrity, and the overall brand experience across the organization.
Ready to Apply? If you enjoy helping people, solving meaningful problems, and working in a fast-paced fitness environment where your work truly matters, we’d love to talk. Apply today and help power the technology behind an unforgettable fitness experience.
#J-18808-Ljbffr
This role blends technology, hospitality, and operational support. You’ll be the calm, trusted expert when things don’t work as expected—supporting gyms, franchise partners, internal teams, and members so the workout experience never skips a beat.
This is a direct-hire opportunity with long-term growth potential.
The successful candidate must be able to work onsite in the Huntersville area, Monday through Friday, with the opportunity to work from home 1 day a week.
Compensation and Benefits Salary: $26.50/hr - $31.25/hr Depending on Experience
Benefits:
Medical, Dental, and Vision Insurance
401(k)
Various Gym Perks
Vacation Pay
What You’ll Be Doing Day-to-Day
Provide hands-on technical support for in-gym systems and core business platforms
Troubleshoot Level 1 and Level 2 issues for franchise partners, staff, and members
Act as an escalation point for more complex system and data-related issues
Support platforms tied to member scheduling, billing, retail, nutrition, and engagement
Assist with technology rollouts, system upgrades, and new platform implementations
Maintain clear documentation, workflows, and troubleshooting guides
Partner with internal teams and vendors to strengthen system performance and reliability
The Real Problems You’ll Help Solve
Improve data accuracy and trust across core platforms and reporting tools
Reduce repeat support issues by identifying root causes and implementing long-term fixes
Strengthen franchise partner confidence by delivering consistent, high-quality technical support on complex issues
This role goes beyond closing tickets—you’ll help improve systems, processes, and the overall support experience.
Top Skills That Matter Most
Proven ability to handle complex Level 1 and Level 2 support in hospitality-style environments
Experience using Zendesk or a similar ticketing system
Exceptional people skills with a strong customer service mindset
Clear, confident written and verbal communication
Experience supporting member-facing platforms involving scheduling, payments, and high-volume users
Character, communication, and trust matter just as much as technical ability. This role represents. This role represents the brand every single day.
Experience That Sets You Apart
Background in
fitness, wellness, or hospitality
is highly preferred
Prior Level 1 or Level 2 support experience in gyms, studios, retail, or customer-driven environments
Familiarity with fitness or studio management platforms such as: Mindbody or similar systems (Zen Planner, ClubReady, ABC Fitness Solutions, WellnessLiving, etc.)
Exposure to retail, marketing, or analytics tools such as Shopify, LoopSpark, Domo, or comparable platforms
Why This Role Is Important Every system you support helps keep gyms running, members happy, and franchise partners confident. Your work directly impacts daily operations, data integrity, and the overall brand experience across the organization.
Ready to Apply? If you enjoy helping people, solving meaningful problems, and working in a fast-paced fitness environment where your work truly matters, we’d love to talk. Apply today and help power the technology behind an unforgettable fitness experience.
#J-18808-Ljbffr