Phase2 Technology
Overview
The Oden Institute is an interdisciplinary research unit within the University of Texas at Austin that fosters programs in computational sciences, engineering, medicine, geosciences, mathematics, applied mathematics, data science, software engineering, and computational visualization. The University is a nationally ranked tier‑one research institution and one of the largest employers in central Texas.
UT Austin offers a competitive benefits package for this desktop support role:
100% employer‑paid basic medical coverage
Retirement contributions
Paid vacation and sick time
Paid holidays
Must be eligible to work in the US on a full‑time basis.
Position Details Job Posting Title: Desktop Support Specialist Hiring Department: Oden Institute Position Open To: All Applicants Weekly Scheduled Hours: 40 FLSA Status: Non‑Exempt Earliest Start Date: Jan 01, 2026 Position Duration: Expected to Continue Location: UT MAIN CAMPUS
Purpose The Desktop Support Specialist is an essential member of the Oden Institute Sysnet team, providing technical expertise and assistance to faculty, staff, researchers, and students. The role supports and maintains institute computer hardware and peripherals, installs, diagnoses, repairs, and upgrades desktop hardware, and ensures optimal system and network performance. The Specialist will provide critical customer support by troubleshooting problem areas and providing end‑user assistance to faculty, staff, and students.
Responsibilities
Help define, implement, and support network solutions for the Institute's printing facilities, including CUPS in a heterogeneous environment and familiarity with Xerox or Lexmark printers.
Participate in system‑related activities such as purchasing supplies, database management, networking, mail services, and other assigned functions.
Provide end‑user support and troubleshooting for software applications on laptops and desktops running Linux, macOS, and Windows.
Perform skilled technical work related to the installation and maintenance of software and hardware in a personal computer environment.
Other related functions as assigned.
Required Qualifications
1‑3 years of experience with computer and peripheral operations, installation, and troubleshooting.
Experience using directory services and remote access tools.
1‑3 years of demonstrated experience in IT customer service and/or help desk environment.
Experience with email clients, setup and support of email services in a personal computer environment.
Experience providing support for Microsoft Outlook, calendaring, and Office 365.
Familiarity with Linux, macOS, and Windows operating systems.
Excellent written and oral communication skills, strong command of English, and the ability to communicate with both technical and non‑technical users.
Demonstrated customer service mindset, ability to work with minimal supervision in a fast‑paced environment, and strong decision‑making, problem‑solving, and critical thinking skills.
Ability to work independently and with team members.
Demonstrated initiative to solve problems and manage multiple priorities.
Preferred Qualifications
Bachelor's degree in Computer Science or equivalent.
Three (3) or more years experience in IT customer service and/or help desk environment working with faculty, staff, research staff, and students.
Experience with triaging help desk incidents and requests in a central ticketing system in a multi‑tier IT support environment.
Experience in a higher education IT support setting.
Familiarity with university‑level desktop security requirements and IT resources.
Familiar with tools: Code42, Jamf, Office 365 Suite, macOS Terminal (Bash/Zsh), OneDrive/SharePoint, Box.com (Enterprise), Zoom, Virtual OS Applications (e.g., VBox, VMware Fusion, Parallels).
Equivalent combination of relevant education and experience may be substituted as appropriate.
Salary Range $55,000 + depending on qualifications
Working Conditions
May work around standard office conditions.
Repetitive use of a keyboard at a workstation.
Climbing of stairs.
Lifting and moving.
Work Shift
Monday - Friday, 8 am - 12 pm; 1 pm - 5 pm
Position is eligible for flexible work schedule.
Position is not eligible for telecommuting.
Required Materials
Resume/CV
3 work references with contact information; at least one reference from a supervisor
Letter of interest
Important for applicants who are NOT current university employees or contingent workers You will be prompted to submit your resume the first time you apply; subsequent applications can upload a new resume. Additional required materials (letter of interest, references, etc.) are uploaded in the Application Questions section. Ensure all required materials are uploaded before submitting. Once the application is submitted, you cannot make changes.
Important for Current university employees and contingent workers Apply within Workday by searching for Find UT Jobs. Current employees must log in to Workday, update the Professional Profile, and then apply. The application pulls information from your profile and is one page; upload your resume and provide additional required materials as prompted.
Employment Eligibility Regular staff employed for the last six continuous months are eligible for openings. Staff eligible for promotion/transfer may apply without supervisor approval.
Retirement Plan Eligibility The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.
Background Checks A criminal history background check will be required for finalists.
Equal Opportunity Employer The University of Texas at Austin is an equal opportunity and affirmative action employer that complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.
Pay Transparency The University will not discriminate against employees or applicants for inquiring about or disclosing pay. Employees with access to compensation information may disclose it only under specified circumstances as outlined in the pay transparency policy.
Employment Eligibility Verification If hired, you will be required to complete the federal I‑9 form and present acceptable original documents by the third day of employment. Failure to do so will result in loss of employment.
E‑Verify The University uses E‑Verify to check work authorization of all new hires. The company ID number for E‑Verify is 854197.
Compliance Employees may be required to report violations of laws under Title IX and the Clery Act. The Clery Act requires prospective employees to be notified of the Annual Security and Fire Safety report, available on the university’s website or at the Compliance Services office.
Application Links We are now directing you to the original job posting. Please apply directly for this job at the employer’s website.
Additional Information Helping all candidates find great careers is our goal. The information you provide here is secure and confidential.
#J-18808-Ljbffr
UT Austin offers a competitive benefits package for this desktop support role:
100% employer‑paid basic medical coverage
Retirement contributions
Paid vacation and sick time
Paid holidays
Must be eligible to work in the US on a full‑time basis.
Position Details Job Posting Title: Desktop Support Specialist Hiring Department: Oden Institute Position Open To: All Applicants Weekly Scheduled Hours: 40 FLSA Status: Non‑Exempt Earliest Start Date: Jan 01, 2026 Position Duration: Expected to Continue Location: UT MAIN CAMPUS
Purpose The Desktop Support Specialist is an essential member of the Oden Institute Sysnet team, providing technical expertise and assistance to faculty, staff, researchers, and students. The role supports and maintains institute computer hardware and peripherals, installs, diagnoses, repairs, and upgrades desktop hardware, and ensures optimal system and network performance. The Specialist will provide critical customer support by troubleshooting problem areas and providing end‑user assistance to faculty, staff, and students.
Responsibilities
Help define, implement, and support network solutions for the Institute's printing facilities, including CUPS in a heterogeneous environment and familiarity with Xerox or Lexmark printers.
Participate in system‑related activities such as purchasing supplies, database management, networking, mail services, and other assigned functions.
Provide end‑user support and troubleshooting for software applications on laptops and desktops running Linux, macOS, and Windows.
Perform skilled technical work related to the installation and maintenance of software and hardware in a personal computer environment.
Other related functions as assigned.
Required Qualifications
1‑3 years of experience with computer and peripheral operations, installation, and troubleshooting.
Experience using directory services and remote access tools.
1‑3 years of demonstrated experience in IT customer service and/or help desk environment.
Experience with email clients, setup and support of email services in a personal computer environment.
Experience providing support for Microsoft Outlook, calendaring, and Office 365.
Familiarity with Linux, macOS, and Windows operating systems.
Excellent written and oral communication skills, strong command of English, and the ability to communicate with both technical and non‑technical users.
Demonstrated customer service mindset, ability to work with minimal supervision in a fast‑paced environment, and strong decision‑making, problem‑solving, and critical thinking skills.
Ability to work independently and with team members.
Demonstrated initiative to solve problems and manage multiple priorities.
Preferred Qualifications
Bachelor's degree in Computer Science or equivalent.
Three (3) or more years experience in IT customer service and/or help desk environment working with faculty, staff, research staff, and students.
Experience with triaging help desk incidents and requests in a central ticketing system in a multi‑tier IT support environment.
Experience in a higher education IT support setting.
Familiarity with university‑level desktop security requirements and IT resources.
Familiar with tools: Code42, Jamf, Office 365 Suite, macOS Terminal (Bash/Zsh), OneDrive/SharePoint, Box.com (Enterprise), Zoom, Virtual OS Applications (e.g., VBox, VMware Fusion, Parallels).
Equivalent combination of relevant education and experience may be substituted as appropriate.
Salary Range $55,000 + depending on qualifications
Working Conditions
May work around standard office conditions.
Repetitive use of a keyboard at a workstation.
Climbing of stairs.
Lifting and moving.
Work Shift
Monday - Friday, 8 am - 12 pm; 1 pm - 5 pm
Position is eligible for flexible work schedule.
Position is not eligible for telecommuting.
Required Materials
Resume/CV
3 work references with contact information; at least one reference from a supervisor
Letter of interest
Important for applicants who are NOT current university employees or contingent workers You will be prompted to submit your resume the first time you apply; subsequent applications can upload a new resume. Additional required materials (letter of interest, references, etc.) are uploaded in the Application Questions section. Ensure all required materials are uploaded before submitting. Once the application is submitted, you cannot make changes.
Important for Current university employees and contingent workers Apply within Workday by searching for Find UT Jobs. Current employees must log in to Workday, update the Professional Profile, and then apply. The application pulls information from your profile and is one page; upload your resume and provide additional required materials as prompted.
Employment Eligibility Regular staff employed for the last six continuous months are eligible for openings. Staff eligible for promotion/transfer may apply without supervisor approval.
Retirement Plan Eligibility The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.
Background Checks A criminal history background check will be required for finalists.
Equal Opportunity Employer The University of Texas at Austin is an equal opportunity and affirmative action employer that complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.
Pay Transparency The University will not discriminate against employees or applicants for inquiring about or disclosing pay. Employees with access to compensation information may disclose it only under specified circumstances as outlined in the pay transparency policy.
Employment Eligibility Verification If hired, you will be required to complete the federal I‑9 form and present acceptable original documents by the third day of employment. Failure to do so will result in loss of employment.
E‑Verify The University uses E‑Verify to check work authorization of all new hires. The company ID number for E‑Verify is 854197.
Compliance Employees may be required to report violations of laws under Title IX and the Clery Act. The Clery Act requires prospective employees to be notified of the Annual Security and Fire Safety report, available on the university’s website or at the Compliance Services office.
Application Links We are now directing you to the original job posting. Please apply directly for this job at the employer’s website.
Additional Information Helping all candidates find great careers is our goal. The information you provide here is secure and confidential.
#J-18808-Ljbffr