Saliense
IT Service Desk Ticket System Administrator
Saliense, Cheltenham, Maryland, United States, 20623
About Saliense
Saliense is a leading technology solutions provider specializing in Cybersecurity, Engineering, and Modernization. We deliver scalable, tangible solutions that empower federal, state, and local government agencies to address complex challenges and stay ahead in a rapidly evolving digital landscape. With a commitment to excellence, ethical practices, and a culture of growth and innovation, Saliense has been recognized on the Inc. 5000 list for six consecutive years, reflecting our sustained progress and impact.
Why Saliense At Saliense, we are committed to fostering a culture of continuous learning and professional growth. Our employees are encouraged to take on challenging and meaningful work, with ample opportunities for career advancement.
Benefits
20 Days PTO + 40 Hours of Paid Sick & Safe Time
11 Federal Holidays + 2 Corporate Holidays
Health, Vision, Dental, and Life Insurance
401(k) with Tiered Match & 100% Vesting
Parental Leave for Birthing and Non-Birthing Parents
Professional Development Reimbursement Program
IT Service Desk Ticket System Administrator - Responsibilities
Install, upgrade, and troubleshoot all hardware and software for the installed customer base
Provide on-site and remote technical support to users
Fully document support tickets on reported issues
Assist customers through the installation of applications and computer peripherals, including classroom technologies based on the standard classroom configuration
Guide users with simple, step‑by‑step instructions
Conduct troubleshooting when required
Test alternative pathways to resolve an issue
Maintain inventory control and asset management for all IT assets
Create dashboards for executive reporting
Quick response to IT incidents affecting training, including classroom technologies based on the standard classroom configuration
Proactive monitoring of technology, including periodic testing of equipment
Provide a Training Response Unit (TRU) physically located in a classroom building at Glynco TDP to provide a quick response to IT issues affecting the training mission and perform proactive classroom technology checks
Required Qualifications
Active certification with Ivanti HEAT platform
Extensive design and administrator experience with databases, designing data schemas and structures that maintain clear referential integrity
Extensive experience with Ivanti Service Manager, Ivanti Voice Server, Ivanti Asset Manager, and Ivanti Change Manager
Eligibility for Public Trust Clearance
Salary $60,000.00 – $174,000.00
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Why Saliense At Saliense, we are committed to fostering a culture of continuous learning and professional growth. Our employees are encouraged to take on challenging and meaningful work, with ample opportunities for career advancement.
Benefits
20 Days PTO + 40 Hours of Paid Sick & Safe Time
11 Federal Holidays + 2 Corporate Holidays
Health, Vision, Dental, and Life Insurance
401(k) with Tiered Match & 100% Vesting
Parental Leave for Birthing and Non-Birthing Parents
Professional Development Reimbursement Program
IT Service Desk Ticket System Administrator - Responsibilities
Install, upgrade, and troubleshoot all hardware and software for the installed customer base
Provide on-site and remote technical support to users
Fully document support tickets on reported issues
Assist customers through the installation of applications and computer peripherals, including classroom technologies based on the standard classroom configuration
Guide users with simple, step‑by‑step instructions
Conduct troubleshooting when required
Test alternative pathways to resolve an issue
Maintain inventory control and asset management for all IT assets
Create dashboards for executive reporting
Quick response to IT incidents affecting training, including classroom technologies based on the standard classroom configuration
Proactive monitoring of technology, including periodic testing of equipment
Provide a Training Response Unit (TRU) physically located in a classroom building at Glynco TDP to provide a quick response to IT issues affecting the training mission and perform proactive classroom technology checks
Required Qualifications
Active certification with Ivanti HEAT platform
Extensive design and administrator experience with databases, designing data schemas and structures that maintain clear referential integrity
Extensive experience with Ivanti Service Manager, Ivanti Voice Server, Ivanti Asset Manager, and Ivanti Change Manager
Eligibility for Public Trust Clearance
Salary $60,000.00 – $174,000.00
#J-18808-Ljbffr