Arcoro
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This range is provided by Arcoro. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base Pay Range $55,000.00/yr - $60,000.00/yr
Direct message the job poster from Arcoro
Want to work with a solid company that’s transforming HR for the construction industry? Our team of dedicated professionals helps construction, contracting and field services companies hire, manage and grow their workforce with a market-leading SaaS solution. As a member of the A-Team, you’ll enjoy a top-notch employee experience where you can embrace your problem-solving skills and innovation, work with a team of great colleagues and see the impact of your contribution each day. Our culture is collaborative, and we believe strongly in training, growth and internal advancement. We offer competitive compensation including comprehensive benefits and a generous time‑off policy. We offer both on‑site and remote opportunities.
At Arcoro, you will help create software products that are cutting edge, easy to use, and that make an appreciated and notable difference in our customer’s daily lives.
About the Job: The Software Support Benefit Specialist will resolve platform or service problems by clarifying the customer's inquiry, determining the cause of the issue, and providing the best resolution in real time and/or follow up communications.
What You Will Be Doing:
Triage customer issues and follow support guidelines for escalation to second level support staff and/or management as needed.
Resolve product or service problems by clarifying the client's request, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution.
Respond to support requests via tickets, chat, email, and phone successfully in a fast‑paced environment.
Work closely with product & development teams to identify and address recurring payroll software bugs.
Understand and utilize the appropriate escalation path.
Maintain client relationships by servicing clients with a will‑do attitude.
Demonstrate concern for satisfying external and/or internal clients.
Demonstrate the ability to tackle a problem by using a logical, systematic, sequential approach.
Contribute to team effort by accomplishing related results as needed.
Regularly monitor communication through all company channels (Zendesk, Outlook, Teams, etc).
Other customer care‑related support duties as assigned.
Must Haves:
Must hold an up-to-date Fundamental Payroll Certification or equivalent credentials.
Strong understanding of payroll compliance and regulations.
3+ years of experience in a customer service, B2B SaaS customer support, technical service, or other related support role & payroll experience.
1+ year experience supporting benefits, Payroll, or other relevant software functionality.
Strong customer service, communication, and interpersonal skills.
Hybrid – in PHX office as outlined by role.
Proficiency with MS Office Suite, especially Excel and Outlook.
Salary Range $55,000-$60,000 DOE
Perks and Benefits
401(k) with company match
Flexible PTO and company‑paid holidays
Medical insurance
Vision insurance
Paid maternity leave
Paid paternity leave
Arcoro is a Fair and Equal Opportunity Employer
Arcoro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Seniority Level Entry level
Employment Type Full‑time
Job Function
Customer Service and Human Resources
Industries
Software Development, Construction, and Human Resources Services
#J-18808-Ljbffr
This range is provided by Arcoro. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base Pay Range $55,000.00/yr - $60,000.00/yr
Direct message the job poster from Arcoro
Want to work with a solid company that’s transforming HR for the construction industry? Our team of dedicated professionals helps construction, contracting and field services companies hire, manage and grow their workforce with a market-leading SaaS solution. As a member of the A-Team, you’ll enjoy a top-notch employee experience where you can embrace your problem-solving skills and innovation, work with a team of great colleagues and see the impact of your contribution each day. Our culture is collaborative, and we believe strongly in training, growth and internal advancement. We offer competitive compensation including comprehensive benefits and a generous time‑off policy. We offer both on‑site and remote opportunities.
At Arcoro, you will help create software products that are cutting edge, easy to use, and that make an appreciated and notable difference in our customer’s daily lives.
About the Job: The Software Support Benefit Specialist will resolve platform or service problems by clarifying the customer's inquiry, determining the cause of the issue, and providing the best resolution in real time and/or follow up communications.
What You Will Be Doing:
Triage customer issues and follow support guidelines for escalation to second level support staff and/or management as needed.
Resolve product or service problems by clarifying the client's request, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution.
Respond to support requests via tickets, chat, email, and phone successfully in a fast‑paced environment.
Work closely with product & development teams to identify and address recurring payroll software bugs.
Understand and utilize the appropriate escalation path.
Maintain client relationships by servicing clients with a will‑do attitude.
Demonstrate concern for satisfying external and/or internal clients.
Demonstrate the ability to tackle a problem by using a logical, systematic, sequential approach.
Contribute to team effort by accomplishing related results as needed.
Regularly monitor communication through all company channels (Zendesk, Outlook, Teams, etc).
Other customer care‑related support duties as assigned.
Must Haves:
Must hold an up-to-date Fundamental Payroll Certification or equivalent credentials.
Strong understanding of payroll compliance and regulations.
3+ years of experience in a customer service, B2B SaaS customer support, technical service, or other related support role & payroll experience.
1+ year experience supporting benefits, Payroll, or other relevant software functionality.
Strong customer service, communication, and interpersonal skills.
Hybrid – in PHX office as outlined by role.
Proficiency with MS Office Suite, especially Excel and Outlook.
Salary Range $55,000-$60,000 DOE
Perks and Benefits
401(k) with company match
Flexible PTO and company‑paid holidays
Medical insurance
Vision insurance
Paid maternity leave
Paid paternity leave
Arcoro is a Fair and Equal Opportunity Employer
Arcoro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Seniority Level Entry level
Employment Type Full‑time
Job Function
Customer Service and Human Resources
Industries
Software Development, Construction, and Human Resources Services
#J-18808-Ljbffr