Concord Hospitality Enterprises
Front Desk Supervisor
Concord Hospitality Enterprises, Durham, North Carolina, United States, 27703
Description
As a Front Desk Supervisor at Concord Hospitality, you will lead the front desk team in delivering exceptional guest service while maintaining brand and Concord standards. Positioned at the hub of guest interaction, you will ensure a seamless arrival, stay, and departure experience. If you enjoy engaging with others, leading a team, and take pride in being proactive, responsive, and caring, this role is a perfect fit. Many of our supervisors advance within a few years to Assistant General Manager roles.
Responsibilities
Provide the highest quality of service to guests at all times
Check guests in and out efficiently and in a friendly manner
Handle guest mail and messages with professionalism and accuracy
Maintain thorough knowledge of hotel staff, room locations, rates, amenities, and selling strategies
Take reservations and manage room blocks and special requests
Answer switchboard calls following proper telephone etiquette standards
Monitor room availability and assist AGM/GM with yield management and restrictions
Handle guest safe deposits per established procedures
Keep the lobby and desk area clean and presentable
Maintain thorough knowledge of emergency and security procedures
Qualifications
High school diploma or equivalent required; hospitality or supervisory experience preferred
Strong leadership and team management skills
Excellent communication and interpersonal abilities
Ability to multitask and remain professional in a fast-paced environment
Detail-oriented with strong organizational skills
Flexibility to work varied shifts, including evenings, weekends, and holidays
Commitment to delivering outstanding guest service
Benefits (Full‑Time Associates Only)
Competitive wages
Medical, dental, and vision insurance
Life insurance and short/long-term disability options
401(k) program with company match
Tuition assistance
Discounted room rates at Concord-managed hotelsTraining, development, and career advancement opportunities
Why Join Concord? At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.
We are built on five cornerstones: Quality, Integrity, Community, Profitability, and FUN!
Our associates proudly cheer:
“We Are Concord!”
We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Source: Concord Hospitality
#J-18808-Ljbffr
Responsibilities
Provide the highest quality of service to guests at all times
Check guests in and out efficiently and in a friendly manner
Handle guest mail and messages with professionalism and accuracy
Maintain thorough knowledge of hotel staff, room locations, rates, amenities, and selling strategies
Take reservations and manage room blocks and special requests
Answer switchboard calls following proper telephone etiquette standards
Monitor room availability and assist AGM/GM with yield management and restrictions
Handle guest safe deposits per established procedures
Keep the lobby and desk area clean and presentable
Maintain thorough knowledge of emergency and security procedures
Qualifications
High school diploma or equivalent required; hospitality or supervisory experience preferred
Strong leadership and team management skills
Excellent communication and interpersonal abilities
Ability to multitask and remain professional in a fast-paced environment
Detail-oriented with strong organizational skills
Flexibility to work varied shifts, including evenings, weekends, and holidays
Commitment to delivering outstanding guest service
Benefits (Full‑Time Associates Only)
Competitive wages
Medical, dental, and vision insurance
Life insurance and short/long-term disability options
401(k) program with company match
Tuition assistance
Discounted room rates at Concord-managed hotelsTraining, development, and career advancement opportunities
Why Join Concord? At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.
We are built on five cornerstones: Quality, Integrity, Community, Profitability, and FUN!
Our associates proudly cheer:
“We Are Concord!”
We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Source: Concord Hospitality
#J-18808-Ljbffr