Health Access Partner (HAP-Call Center Staff) Special Initiatives/Pilot Staff

* Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency while supporting department-based goals which contribute to the success of the organization; Serves as preceptor, mentor, and resource to less experienced staff.* Adheres to internal controls and reporting structure.* Performs related duties as required.* Proficient in Electronic Practice Management systems, including scheduling and general billing functions.* Skilled in documenting patient communication, referrals, and clinical notes accurately.* Familiarity with medical terminology and basic math skills.* Ability to navigate and use multi-line phone systems or electronic call management systems.* Strong verbal and written communication skills with a focus on professionalism.* Excellent customer service abilities, with strong phone etiquette.* Ability to communicate effectively with patients and healthcare teams, including explaining registration policies and procedures.* Ability to anticipate needs and follow through with both internal and external customers.* Strong organizational skills, with the ability to work in a fast-paced environment.* Ability to use experience and judgment to plan and accomplish goals.* Ability to read and interpret documents such as patient charts, safety rules, operating instructions, and procedural manuals.* Bilingual in English and Spanish.* Experience in patient access, registration, or medical office administration.* Familiarity with HIPAA guidelines and healthcare compliance standards.* Bilingual in English and Spanish.* Experience with insurance verification and authorizations.* Knowledge of referral and pre-authorization processes.* Experience working in a multi-specialty or high-volume medical office setting.**Start Here, Change the World**At The University of Texas at Austin, tradition meets innovation in the heart of a city that frequents lists of the best places to live and work. Named by Forbes as one of America's Best Large Employers for the sixth year in a row in 2025, UT offers both a dynamic work environment and a gateway to vibrant local culture. Whether you're at the forefront of the student experience, conducting world-changing research or supporting the engine that drives Texas’ flagship university, working at UT means making a lasting impact on our city, our state and our world.Our more than 20,000 faculty and staff empower 55,000+ students to challenge ideas, pursue passions and shape their futures. Joining UT, you’ll become part of a community dedicated to making a meaningful impact on campus and throughout the world.Please see our .**Comments and Inquiries:**Email comments to hrsc@austin.utexas.edu. For questions or concerns regarding equal opportunity only, contact .Additional information for applicants can be found on the Human Resources web page: .

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