Vermeer Southeast
Vermeer Southeast Sales & Service, Inc,founded in 1967 is a heavy equipment sales and services dealer with locations in Florida, Georgia, and Alabama. In 2018 VSE became a 100% employee-owned company.
“From the beginning, we wanted the culture of Vermeer Southeast to be based on the biblical principles of honesty and integrity. We wanted to be fair about everything, treat our employees well, and treat our customers well.”
Merle Den Besten and Mel Bokhoven Vermeer Southeast Co-founders
About the role Vermeer Southeast is seeking a driven and experienced Operations Manager for our Orlando, FL location. In this key leadership role, you will oversee and coordinate the strategic sales and promotion of dealership products across multiple locations, working collaboratively with the Regional Manager. The ideal candidate will ensure alignment with company-wide objectives by upholding high standards of customer service and operational performance, all while embodying our CORE-4 values.
What you'll do
Ensures consistent use of VSE SOP’s which leads to healthy internal operations.
Leads and displays behaviors that reflect, and support VSE stated values.
Addresses employee issues and training opportunities in a timely effective manner.
Ensure a quality customer experience through actively coaching desired behaviors.
Accountable for ensuring timely and accurate administrative processing/documentation. (Orders, receipts, schedules, payroll, HR forms etc.).
Provides consistent relevant internal team communication.
Delivers consistent and clear feedback on employee coaching and development
Ensure efficient service departments that provide a great customer experience by consistently and accurately quoting, communicating, and scheduling needed repairs/maintenance.
Ensure parts counter experiences friendly, accurate and timely, consistently growing parts revenue at or above forecasted value.
Accountable for accurate and timely store inventories (equipment/parts) as well as procedures to ensure proper receipt, storage, and accounting thereof.
Ensure facilities, yards, store equipment and vehicles are always maintained and presentable.
Safe working environments and practices are ensured.
Qualifications Education and Experience:
Bachelor’s degree or equivalent industry experience in dealer operations at the management level
Two (2) year leadership experience with demonstrated communication and leadership skills
Previous industry experience is desired
Forklift certification is a plus
Necessary Knowledge, Skills and Abilities:
Possess basic typing and computer skills with competence in Microsoft Word and Excel
Ability to clearly communicate as well as understand, read, and follow verbal and written instructions
Must be able to multi-task and be detail-oriented with demonstrated follow through and organizational skills
Demonstrated interpersonal skills
Demonstrated customer service skills
Must have a valid Driver’s License
Ability to accurately and legibly complete various forms, documents, and recording procedures within a set time frame
Knowledge of industry practices
Working knowledge of the hazards and safety precautions common to equipment
Knowledge of key specification, features, benefits, applications, limitations, and operation of dealership products
Benefits offered
Employee Stock Ownership Plan (ESOP) -
Certified Employee-Owned
Health insurance
Dental and Vision plan
Flexible Spending Accounts (FSA)
401K Retirement Plan
Paid Holidays & Vacation
Others
We are a Drug Free Workplace and an Equal Opportunity Employer
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“From the beginning, we wanted the culture of Vermeer Southeast to be based on the biblical principles of honesty and integrity. We wanted to be fair about everything, treat our employees well, and treat our customers well.”
Merle Den Besten and Mel Bokhoven Vermeer Southeast Co-founders
About the role Vermeer Southeast is seeking a driven and experienced Operations Manager for our Orlando, FL location. In this key leadership role, you will oversee and coordinate the strategic sales and promotion of dealership products across multiple locations, working collaboratively with the Regional Manager. The ideal candidate will ensure alignment with company-wide objectives by upholding high standards of customer service and operational performance, all while embodying our CORE-4 values.
What you'll do
Ensures consistent use of VSE SOP’s which leads to healthy internal operations.
Leads and displays behaviors that reflect, and support VSE stated values.
Addresses employee issues and training opportunities in a timely effective manner.
Ensure a quality customer experience through actively coaching desired behaviors.
Accountable for ensuring timely and accurate administrative processing/documentation. (Orders, receipts, schedules, payroll, HR forms etc.).
Provides consistent relevant internal team communication.
Delivers consistent and clear feedback on employee coaching and development
Ensure efficient service departments that provide a great customer experience by consistently and accurately quoting, communicating, and scheduling needed repairs/maintenance.
Ensure parts counter experiences friendly, accurate and timely, consistently growing parts revenue at or above forecasted value.
Accountable for accurate and timely store inventories (equipment/parts) as well as procedures to ensure proper receipt, storage, and accounting thereof.
Ensure facilities, yards, store equipment and vehicles are always maintained and presentable.
Safe working environments and practices are ensured.
Qualifications Education and Experience:
Bachelor’s degree or equivalent industry experience in dealer operations at the management level
Two (2) year leadership experience with demonstrated communication and leadership skills
Previous industry experience is desired
Forklift certification is a plus
Necessary Knowledge, Skills and Abilities:
Possess basic typing and computer skills with competence in Microsoft Word and Excel
Ability to clearly communicate as well as understand, read, and follow verbal and written instructions
Must be able to multi-task and be detail-oriented with demonstrated follow through and organizational skills
Demonstrated interpersonal skills
Demonstrated customer service skills
Must have a valid Driver’s License
Ability to accurately and legibly complete various forms, documents, and recording procedures within a set time frame
Knowledge of industry practices
Working knowledge of the hazards and safety precautions common to equipment
Knowledge of key specification, features, benefits, applications, limitations, and operation of dealership products
Benefits offered
Employee Stock Ownership Plan (ESOP) -
Certified Employee-Owned
Health insurance
Dental and Vision plan
Flexible Spending Accounts (FSA)
401K Retirement Plan
Paid Holidays & Vacation
Others
We are a Drug Free Workplace and an Equal Opportunity Employer
#J-18808-Ljbffr