Dayton Vitality Hotel
Food & Beverage + Lobby Experience Manager
Dayton Vitality Hotel, Dayton, Ohio, United States, 45444
Food & Beverage + Lobby Experience Manager
Company Highlights
The Bright Hotel is reimagining hotel operations by leveraging a tech-forward approach to the guest experience. Our goal is to personalize the stay for each guest driving stellar satisfaction rates. We are currently building out a portfolio of hotels focused on health and wellness called Vitality Hotels.
Comprehensive
health, dental
, and
vision coverage
for eligible team members
Sick Time Off
401(k)
retirement savings program
Employee
meal discounts
Competitive pay with opportunities for performance-based bonuses
Purpose of the Role The Food, Beverage + Lobby Experience Manager plays a pivotal role in shaping the guest journey at The Bright Hotel— ensuring every touchpoint, from breakfast to evening cocktails, reflects our vibrant hospitality ethos.
This hands-on leader oversees all food & beverage operations while serving as the heartbeat of the hotel’s guest experience. With a constant presence in the lobby, the manager ensures every interaction feels personal, seamless, and distinctly Bright.
Responsibilities
Lead all F&B operations, including breakfast, bar, and marketplace service.
Ensure consistency, quality, and profitability across all F&B outlets.
Train, mentor, and inspire F&B team members to deliver elevated guest service aligned with brand standards, including coordinating and planning banquet and event operations to ensure seamless execution and exceptional guest experiences.
Partner with culinary and bar teams to maintain creative, guest-driven offerings that enhance the overall experience.
Monitor inventory, costs, and revenue performance to meet financial goals.
Guest Experience & On-Site Leadership
Maintain a visible daily presence in the lobby, offering hands‑on guest support and genuine hospitality.
Serve as the central point of contact for on‑property teams—including housekeeping, maintenance, and security—ensuring seamless coordination and a consistently exceptional guest experience.
Communicate in real time with the Virtual Guest Experience Team for arrivals, room management, guest communication, and issue resolution.
Handle guest concerns in person, resolving issues promptly and empathetically while delegating technical or system‑related tasks to the virtual team.
Oversee lobby ambiance — including cleanliness, scent, music, and overall flow — ensuring a welcoming, polished atmosphere at all times.
Operational & Team Support
Support daily scheduling, shift transitions, and cross-department collaboration.
Lead by example during high‑volume periods, providing real‑time support to staff and guests.
Ensure team accountability, operational consistency, and alignment with service standards.
Identify opportunities for process improvement and coordinate with leadership to implement solutions.
Qualifications, Skills, Abilities and Experience
Warm, proactive, and guest‑focused leadership style with a hands‑on approach to coaching and supporting the team.
Strong background in F&B operations and banquet management, ideally within boutique or lifestyle hotel environments.
Excellent communicator with proven ability to lead cross‑functional teams and collaborate across departments.
Comfortable using technology and remote collaboration tools (e.g., Relay, Whistle, mobile PMS systems).
Highly organized, detail‑oriented, and able to balance service presence with operational follow‑through.
Flexible and calm under pressure, with a passion for hospitality and creating memorable guest moments.
Physical Requirements
Ability to stand, walk, and move throughout the property for extended periods.
Must be able to lift and carry up to 25 lbs occasionally (e.g., supplies, service items).
Capable of performing hands‑on operational tasks, including overseeing setup for events and F&B service.
Comfortable navigating a dynamic hotel environment, including stairs, uneven surfaces, and high‑traffic areas.
Minimum Qualifications
A minimum of 5+ years of progressive leadership experience in food & beverage or hotel operations.
Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred (or equivalent professional experience).
Proven track record of managing teams and improving guest satisfaction metrics.
Experience in boutique, lifestyle, or high‑touch service environments preferred.
Strong business acumen, including budget management and operational analytics.
*Please note, due to the requirements of this position, responses may automatically disqualify you from moving forward in the application process. Please review minimum qualifications thoroughly before applying.
Schedule / Travel Requirements
Availability to work a flexible schedule including evenings, weekends, and holidays as needed.
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Comprehensive
health, dental
, and
vision coverage
for eligible team members
Sick Time Off
401(k)
retirement savings program
Employee
meal discounts
Competitive pay with opportunities for performance-based bonuses
Purpose of the Role The Food, Beverage + Lobby Experience Manager plays a pivotal role in shaping the guest journey at The Bright Hotel— ensuring every touchpoint, from breakfast to evening cocktails, reflects our vibrant hospitality ethos.
This hands-on leader oversees all food & beverage operations while serving as the heartbeat of the hotel’s guest experience. With a constant presence in the lobby, the manager ensures every interaction feels personal, seamless, and distinctly Bright.
Responsibilities
Lead all F&B operations, including breakfast, bar, and marketplace service.
Ensure consistency, quality, and profitability across all F&B outlets.
Train, mentor, and inspire F&B team members to deliver elevated guest service aligned with brand standards, including coordinating and planning banquet and event operations to ensure seamless execution and exceptional guest experiences.
Partner with culinary and bar teams to maintain creative, guest-driven offerings that enhance the overall experience.
Monitor inventory, costs, and revenue performance to meet financial goals.
Guest Experience & On-Site Leadership
Maintain a visible daily presence in the lobby, offering hands‑on guest support and genuine hospitality.
Serve as the central point of contact for on‑property teams—including housekeeping, maintenance, and security—ensuring seamless coordination and a consistently exceptional guest experience.
Communicate in real time with the Virtual Guest Experience Team for arrivals, room management, guest communication, and issue resolution.
Handle guest concerns in person, resolving issues promptly and empathetically while delegating technical or system‑related tasks to the virtual team.
Oversee lobby ambiance — including cleanliness, scent, music, and overall flow — ensuring a welcoming, polished atmosphere at all times.
Operational & Team Support
Support daily scheduling, shift transitions, and cross-department collaboration.
Lead by example during high‑volume periods, providing real‑time support to staff and guests.
Ensure team accountability, operational consistency, and alignment with service standards.
Identify opportunities for process improvement and coordinate with leadership to implement solutions.
Qualifications, Skills, Abilities and Experience
Warm, proactive, and guest‑focused leadership style with a hands‑on approach to coaching and supporting the team.
Strong background in F&B operations and banquet management, ideally within boutique or lifestyle hotel environments.
Excellent communicator with proven ability to lead cross‑functional teams and collaborate across departments.
Comfortable using technology and remote collaboration tools (e.g., Relay, Whistle, mobile PMS systems).
Highly organized, detail‑oriented, and able to balance service presence with operational follow‑through.
Flexible and calm under pressure, with a passion for hospitality and creating memorable guest moments.
Physical Requirements
Ability to stand, walk, and move throughout the property for extended periods.
Must be able to lift and carry up to 25 lbs occasionally (e.g., supplies, service items).
Capable of performing hands‑on operational tasks, including overseeing setup for events and F&B service.
Comfortable navigating a dynamic hotel environment, including stairs, uneven surfaces, and high‑traffic areas.
Minimum Qualifications
A minimum of 5+ years of progressive leadership experience in food & beverage or hotel operations.
Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred (or equivalent professional experience).
Proven track record of managing teams and improving guest satisfaction metrics.
Experience in boutique, lifestyle, or high‑touch service environments preferred.
Strong business acumen, including budget management and operational analytics.
*Please note, due to the requirements of this position, responses may automatically disqualify you from moving forward in the application process. Please review minimum qualifications thoroughly before applying.
Schedule / Travel Requirements
Availability to work a flexible schedule including evenings, weekends, and holidays as needed.
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