Guest Services - Citizens House of Blues Boston

The Guest Services position will interact with guests, providing them with information and assistance, delivering an exceptional guest experience. The following roles may be performed at any given event: ticket scanner, usher, line control, ADA assistance, merchandise assistance, and other front-of-house positions. Venue staff will work music hall concerts & events, Foundation Room events, and other special events throughout the building. Part-time position, starting at $20 per hour.* Greet guests as they enter and exit the venue* Communicate venue policies and procedures to guests as they enter the venue* Be proactive to ensure the guests have an exceptional experience* Act as a helpful customer facing staff member, being able to answer questions about the venue regarding upgrades, purchasing tour merch, and ADA accommodations* Direct restroom and coat check lines to shorten guest waiting times* Be the primary point of contact in resolving guest concerns* Accept guest inquiries, complaints, and comments and provide them to a manager or supervisor on duty* Report maintenance and cleaning issues to the appropriate department manager* Assist in other departments to support staffing levels during peak or break times* Support VIP programs as directed by a manager or supervisor on duty* Set-up and break down stanchions, tables, signage, etc. in areas inside & outside the venue* Adhere to the building’s safety & security protocols to ensure the safety & security of guests, staff, and artists* High school diploma or equivalent* Ability to work nights and weekends* At least 2 years of customer service experience* Flexible schedule* Position requires constant standing, walking, climbing stairs, and occasionally carrying up to 50 lbs.* A strong sense of teamwork and ability to execute responsibilities* Excellent verbal, written, and communication skills* Acceptance of all venue events which includes various cultures, music & art forms* Prior experience working in a concert venue or working events* BilingualWe will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.\*\*Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules. It is estimated based on what a successful Colorado applicant might be paid. It assumes that the successful candidate will be in Colorado or perform the position from Colorado. Similar positions located outside of Colorado will not necessarily receive the same compensation. Live Nation takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the CO EPEWA, a potential new employee’s salary history will not be used in compensation decisions.*Recognized for seven years as a Great Place to Work and named one of Fortune’s World’s Most Admired Companies, Live Nation Entertainment is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Our world-class teams specialize in all aspects of the live entertainment industry, from ground-breaking innovations in ticketing, global venue development and operations, concert promotion and production, sales and brand partnerships, and unparalleled artist management supported by professionals in all facets of corporate operations.

We believe in taking care of the countless employees helping artists bring live music to fans all around the world. Our many unique benefit programs are designed to help our teams live life to the fullest including generous vacation, healthcare, retirement benefits, student loan repayment, tuition reimbursement, six months of paid caregiver leave for new parents including fostering and perks like Roadie Babies helping new parents care for their babies on work trips. And of course, access to free live events through our exclusive employee ticketing program.

There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.* #J-18808-Ljbffr