EOS Hospitality
Overview
L’Ermitage Beverly Hills has been a part of the fabric of Beverly Hills since 1975. We embrace a warm, welcoming residence with a signature all‑suite offering, residentially inspired layouts, unique art collection, top‑of‑the‑line amenities, and service points that feel impossibly (and perfectly) tailored. Whether you are a guest or a team member, you are home.
Job Details Full‑time employee benefits include Paid Time Off, Medical, Dental, Vision Benefits, and a 401(k) Match. Additional perks: free parking, free metro/bus passes, uniforms, and free shift meals.
Hourly Rate: $25.10
Job Responsibilities The Guest Service Ambassador is responsible for processing all guest check‑ins, check‑outs, room assignments, and room change/late check‑out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes and document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guests of messages. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Provide information and assistance to all guests and visitors.
What You’ll Be Doing
Maintain and execute 5‑star Forbes and 5‑Diamonds AAA standards.
Maintain complete knowledge of hotel operations, scheduled daily activities, and room product.
Answer telephone calls within 3 rings, using correct salutations and telephone etiquette.
Ascertain callers' needs through open‑ended questions.
Describe room accommodations and all amenities.
Obtain all designated information to book a reservation.
Accommodate special requests and designate them in the system following hotel SOPs.
Access guest history records to best serve guests; maintain accurate information in guest history files.
Exercise personal discipline and extra diligence to assure that projects are completed on time.
Resolve guest complaints, ensuring guest satisfaction.
Obtain assigned bank and ensure accuracy of contracted monies; keep bank secure.
Communicate pertinent guest information to designated departments/personnel.
Present folio to guest and resolve any disputed charges.
Assist all departments/executives in obtaining appropriate information regarding groups, inventory, and guest information.
Perform additional duties as assigned.
Skills / Knowledge Required
High levels of patience, tact, and diplomacy.
Strong organizational and prioritization skills; ability to work well under pressure and meet deadlines.
Strong knowledge of Opera & Microsoft Outlook (plus).
Eye for smallest detail and keen sense of urgency.
Clear, calm problem solving and good judgment.
Clear, concise, and open communication.
Written communication in a clear manner.
High energy and rapport building with guests and colleagues.
Excellent organizational abilities and natural multi‑tasking.
Effective communication with guests, management, and co‑workers.
Fluency in English; additional language proficiency a plus.
Maintain confidentiality of guest information and pertinent hotel data.
Flexible schedule; willing to work shifts that may include evenings, nights, weekends, and holidays.
Physical Requirements
Bend, stoop, squat, and stretch to fulfill necessary tasks.
Lifts, pushes, and pulls up to 25 lbs on a regular basis.
Stand for up to 8 hours with well‑paced mobility.
Qualification Standards
Education: College degree preferred.
Experience: 1‑2 years in a similar position in a luxury hotel.
Grooming: All colleagues must maintain a neat and well‑groomed appearance.
We are an equal‑opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
L’Ermitage participates in the Department of Homeland Security's E‑Verify Program to verify the employment eligibility of all newly hired employees.
Seniority level: Entry level.
Employment type: Full‑time.
Job function: Other.
Industry: Hospitality.
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Job Details Full‑time employee benefits include Paid Time Off, Medical, Dental, Vision Benefits, and a 401(k) Match. Additional perks: free parking, free metro/bus passes, uniforms, and free shift meals.
Hourly Rate: $25.10
Job Responsibilities The Guest Service Ambassador is responsible for processing all guest check‑ins, check‑outs, room assignments, and room change/late check‑out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes and document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guests of messages. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Provide information and assistance to all guests and visitors.
What You’ll Be Doing
Maintain and execute 5‑star Forbes and 5‑Diamonds AAA standards.
Maintain complete knowledge of hotel operations, scheduled daily activities, and room product.
Answer telephone calls within 3 rings, using correct salutations and telephone etiquette.
Ascertain callers' needs through open‑ended questions.
Describe room accommodations and all amenities.
Obtain all designated information to book a reservation.
Accommodate special requests and designate them in the system following hotel SOPs.
Access guest history records to best serve guests; maintain accurate information in guest history files.
Exercise personal discipline and extra diligence to assure that projects are completed on time.
Resolve guest complaints, ensuring guest satisfaction.
Obtain assigned bank and ensure accuracy of contracted monies; keep bank secure.
Communicate pertinent guest information to designated departments/personnel.
Present folio to guest and resolve any disputed charges.
Assist all departments/executives in obtaining appropriate information regarding groups, inventory, and guest information.
Perform additional duties as assigned.
Skills / Knowledge Required
High levels of patience, tact, and diplomacy.
Strong organizational and prioritization skills; ability to work well under pressure and meet deadlines.
Strong knowledge of Opera & Microsoft Outlook (plus).
Eye for smallest detail and keen sense of urgency.
Clear, calm problem solving and good judgment.
Clear, concise, and open communication.
Written communication in a clear manner.
High energy and rapport building with guests and colleagues.
Excellent organizational abilities and natural multi‑tasking.
Effective communication with guests, management, and co‑workers.
Fluency in English; additional language proficiency a plus.
Maintain confidentiality of guest information and pertinent hotel data.
Flexible schedule; willing to work shifts that may include evenings, nights, weekends, and holidays.
Physical Requirements
Bend, stoop, squat, and stretch to fulfill necessary tasks.
Lifts, pushes, and pulls up to 25 lbs on a regular basis.
Stand for up to 8 hours with well‑paced mobility.
Qualification Standards
Education: College degree preferred.
Experience: 1‑2 years in a similar position in a luxury hotel.
Grooming: All colleagues must maintain a neat and well‑groomed appearance.
We are an equal‑opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
L’Ermitage participates in the Department of Homeland Security's E‑Verify Program to verify the employment eligibility of all newly hired employees.
Seniority level: Entry level.
Employment type: Full‑time.
Job function: Other.
Industry: Hospitality.
#J-18808-Ljbffr