PetSmart
PetSmart does Anything for Pets - JOIN OUR TEAM!
Retail Operations Supervisor
About Life At PetSmart
At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families, and we empower our teams with the tools, resources, and opportunities to grow and succeed. This posting reflects an existing vacancy, and we are actively seeking candidates for this role.
Benefits that Benefit You
Paid Weekly
Health & Wellness Benefits
401k Plan with company match
Paid Time off for full‑time associates
Associate discounts
Tuition Assistance
Career pathing
Development opportunities
Job Summary PetSmart’s Process Lead (Retail Operations Supervisor) shares responsibility to drive operational excellence in our stores while upholding the company’s vision, mission, values, and strategy. This role is responsible for merchandising and inventory management, pet care operations, opening and/or closing the store, overseeing associates, and maintaining a safe and organized environment.
Essential Responsibilities People Leadership
Support and guide sales associates in merchandise handling, providing training on product knowledge and presentation standards.
Facilitate the associate experience and support associate development, including training, onboarding, mentoring, and coaching for growth, as well as providing feedback into associate performance reviews, disciplinary action and promotions.
Delegate and validate completion of daily tasks.
Lead and direct associates when acting as the leader on duty.
Address and administer associate complaints and grievances.
Recognize and celebrate associates driving overall engagement.
Store Operations and Overall Store Experience
Execute merchandise strategies to optimize sales, including receiving of product, product placement, seasonal displays, and promotional setups.
Manage inventory levels, conduct regular audits, and analyze sales trends to make informed recommendations for stock replenishment and markdowns.
Assist in maintaining accurate inventory records and addressing discrepancies.
Operate point‑of‑sale (POS) systems and handle cash transactions, ensuring accuracy and compliance with company policies.
Maintain store standards and lead a culture of empowerment, ensuring compliance with our Policies and Procedures and Code of Ethics.
Share responsibility for store opening and closing procedures to uphold our brand promise.
Complete monthly live cycle counts and address discrepancies.
Take responsibility for pet care maintenance, commitment standards (cleaning, feeding, providing water, etc.) and caring for new arrivals and sick pets.
Ensure pet parents have a positive experience with online orders, including pick‑up in store or ship from store.
Support the associate and pet parent experience at all levels and ensure pets in our care are safe and healthy.
Take immediate action and report when a sick or injured pet is identified in the store; transport to the vet as needed.
Follow company Policies and Procedures to prepare for and receive new store‑owned pet arrivals, ensuring pets are healthy to move to the sales floor after quarantine.
Qualifications
2+ years of retail supervisory experience in a customer‑focused environment.
Full‑time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
Proficiency in computer applications.
Strong written and verbal communication skills.
Ability to react under pressure and maintain composure.
Strong organizational skills and attention to detail, particularly in maintaining a visually appealing store layout.
Supervisory Responsibility
No direct reports; however, expected to guide and support the development of other associates.
Provide feedback on associate performance to direct supervisor.
Act as the Leader when other Leaders are not in the store, supervising associates, assigning tasks and addressing concerns.
Essential Physical Demands and Work Environment
Stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. Frequently reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required: depth perception.
Frequently lift and move up to 50 pounds, occasionally team lift and move more than 100 pounds.
Occasional exposure to moving mechanical parts, wet environment with pet hair, moderate noise, sometimes high noise, and live animals.
Do What You Love Join us for a chance to make a
meaningful impact
every day. Whether it’s helping a customer choose their first fish, celebrating a pet’s birthday, or seeing the smile on a pet parent’s face after a fresh groom—you’ll create
moments that matter . At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets.
Apply Now! We’re delighted you’re interested in joining our pack and helping us in our commitment to doing Anything for Pets.
PetSmart is an Equal Opportunity Employer PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law.
Additional Information This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. This position is paid on a per hour basis. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for benefits as described at https://benefits.petsmart.com/us/.
Applicants must be over the age of 18 (except in Montana or where otherwise required by local or state law).
For applicants in our Waterloo, San Francisco, or Los Angeles locations: Pursuant to the Waterloo and San Francisco Fair Chance Ordinance, as well as the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment, qualified applicants with arrest and conviction records in a manner consistent with the law.
#J-18808-Ljbffr
Benefits that Benefit You
Paid Weekly
Health & Wellness Benefits
401k Plan with company match
Paid Time off for full‑time associates
Associate discounts
Tuition Assistance
Career pathing
Development opportunities
Job Summary PetSmart’s Process Lead (Retail Operations Supervisor) shares responsibility to drive operational excellence in our stores while upholding the company’s vision, mission, values, and strategy. This role is responsible for merchandising and inventory management, pet care operations, opening and/or closing the store, overseeing associates, and maintaining a safe and organized environment.
Essential Responsibilities People Leadership
Support and guide sales associates in merchandise handling, providing training on product knowledge and presentation standards.
Facilitate the associate experience and support associate development, including training, onboarding, mentoring, and coaching for growth, as well as providing feedback into associate performance reviews, disciplinary action and promotions.
Delegate and validate completion of daily tasks.
Lead and direct associates when acting as the leader on duty.
Address and administer associate complaints and grievances.
Recognize and celebrate associates driving overall engagement.
Store Operations and Overall Store Experience
Execute merchandise strategies to optimize sales, including receiving of product, product placement, seasonal displays, and promotional setups.
Manage inventory levels, conduct regular audits, and analyze sales trends to make informed recommendations for stock replenishment and markdowns.
Assist in maintaining accurate inventory records and addressing discrepancies.
Operate point‑of‑sale (POS) systems and handle cash transactions, ensuring accuracy and compliance with company policies.
Maintain store standards and lead a culture of empowerment, ensuring compliance with our Policies and Procedures and Code of Ethics.
Share responsibility for store opening and closing procedures to uphold our brand promise.
Complete monthly live cycle counts and address discrepancies.
Take responsibility for pet care maintenance, commitment standards (cleaning, feeding, providing water, etc.) and caring for new arrivals and sick pets.
Ensure pet parents have a positive experience with online orders, including pick‑up in store or ship from store.
Support the associate and pet parent experience at all levels and ensure pets in our care are safe and healthy.
Take immediate action and report when a sick or injured pet is identified in the store; transport to the vet as needed.
Follow company Policies and Procedures to prepare for and receive new store‑owned pet arrivals, ensuring pets are healthy to move to the sales floor after quarantine.
Qualifications
2+ years of retail supervisory experience in a customer‑focused environment.
Full‑time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
Proficiency in computer applications.
Strong written and verbal communication skills.
Ability to react under pressure and maintain composure.
Strong organizational skills and attention to detail, particularly in maintaining a visually appealing store layout.
Supervisory Responsibility
No direct reports; however, expected to guide and support the development of other associates.
Provide feedback on associate performance to direct supervisor.
Act as the Leader when other Leaders are not in the store, supervising associates, assigning tasks and addressing concerns.
Essential Physical Demands and Work Environment
Stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. Frequently reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required: depth perception.
Frequently lift and move up to 50 pounds, occasionally team lift and move more than 100 pounds.
Occasional exposure to moving mechanical parts, wet environment with pet hair, moderate noise, sometimes high noise, and live animals.
Do What You Love Join us for a chance to make a
meaningful impact
every day. Whether it’s helping a customer choose their first fish, celebrating a pet’s birthday, or seeing the smile on a pet parent’s face after a fresh groom—you’ll create
moments that matter . At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets.
Apply Now! We’re delighted you’re interested in joining our pack and helping us in our commitment to doing Anything for Pets.
PetSmart is an Equal Opportunity Employer PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law.
Additional Information This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. This position is paid on a per hour basis. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for benefits as described at https://benefits.petsmart.com/us/.
Applicants must be over the age of 18 (except in Montana or where otherwise required by local or state law).
For applicants in our Waterloo, San Francisco, or Los Angeles locations: Pursuant to the Waterloo and San Francisco Fair Chance Ordinance, as well as the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment, qualified applicants with arrest and conviction records in a manner consistent with the law.
#J-18808-Ljbffr