Pacific University
Electronic Health Records Support Analyst
Pacific University, Forest Grove, Oregon, United States, 97116
Forest Grove Campus - Forest Grove, OR 97116 Overview Position Type:
Exempt
Pacific University achieves excellence and distinction by investing in exceptional people to think, care, create, and pursue justice in our world. We embrace discovery in a close and nurturing environment that leads to genuine transformation. Our community is diverse, sustainable, and dedicated to discovery and excellence in teaching, scholarship, and practice.
At Pacific University, we thrive in an extraordinary environment, surrounded by the beauty of the great Pacific Northwest, with campus locations in Forest Grove and Hillsboro. We humbly acknowledge and thank the original caretakers of the lands on which we live, work, teach, and acquire and share knowledge.
GENERAL DESCRIPTION OF POSITION EHR Support Analysts will oversee the implementation and ongoing management of electronic health records (EHR) and other clinic related software applications in collaboration with the Sr. Analyst.
JOB SCOPE Performs duties independently with minimal supervision, dealing with multiple priorities. Decisions are made within general policy guidelines, but must require collaborative and unique decision‑making for each situation. Mistakes/errors may result in unhappy clinic customers, damage to the academic experience of faculty and students resulting in poor image of the clinic or University. Situations of work stoppages caused by the EHR and supporting software issues require prompt and immediate attention and resolution.
ESSENTIAL FUNCTIONS/MAJOR RESPONSIBILITIES
Provide direct support to clinical, operations, and patient care teams to facilitate the introduction, acceptance, integration, and optimal use of the Epic application in the clinics assigned.
Collaborate with clinic leadership and end users to identify opportunities for efficiencies in clinic operations, clinical practice support, and improved health outcomes.
Provides support for Topcon Harmony PACS and other clinical applications at Pacific University clinics.
Responsible for chart corrections and patient merges within Epic and Topcon Harmony.
Responsible for creating and maintaining Provider Master File (PMF) records and Epic User Accounts within Epic as well as user accounts within other clinical applications such as Harmony, Compulink Advantage, and Artera.
Tests Epic Enhancement and Service Packs as well as Topcon Harmony upgrades as they become available. Creates training material and provides end user training on changes being introduced through these system updates.
Works closely with community partners to manage IntraService Area Referrals through Epic.
Facilitates changes within the Pacific Healthcare System as changes are introduced as part of workflow optimization, issue resolution, Epic upgrades or at the recommendation of University Compliance. Works with Healthcare Operations team to determine departments that are required to change.
Manages projects pertaining to clinical applications as the need arises.
Collaborates with OCHIN, Pacific University Colleagues, and end users in the development and optimization of workflows. Utilizes MS Visio to document new workflows or workflow changes.
Creates end user training material in both PDF and video formats supporting the utilization of the Epic for all end users.
Manages collaboratively with Healthcare Operations team an expansive online library of reference material, made available through the Service Portal Knowledgebase.
Provides training to new workforce members, providers, and students prior to their start in clinic.
Provides competency/efficiency training to existing users on changes to workflows and upgrades as implemented.
Manages Artera software ensuring accurate integration with Epic's.
Responsible for supporting all modules of Epic EHR used at Pacific University (registration, billing, documentation, et cetera).
Works closely with OCHIN and end users to troubleshoot and resolve issues pertaining to the Epic modules.
Manages TDX Services Portal as part of managing incoming help requests from clinic staff, students, and providers.
TRAINING
Demonstrates outstanding interpersonal communications skills and adult teaching techniques.
Coordinate and provide all necessary training to new clinic staff and providers, coordinate issuance of ID and password, and provide go‑live support according to established processes.
Provide competency/efficiency training for existing users in conjunction with clinic leaders and Healthcare Operations team and trainers.
Support upgrade training in collaboration with Healthcare Operations, Sr. Analyst and OCHIN.
Coordinate with clinic leadership, students and physician champions for learning sessions or trainings at established staff or provider meetings.
SUPERVISOR RESPONSIBILITY
Works under the direction of Sr. EHR Analyst.
This is a collaborative position that will require interaction with all members of Healthcare Operations, administrators, faculty, staff, and students across the university as well as UIS HCIT Specialists.
Qualifications EDUCATION AND/OR EXPERIENCE
Experience with Electronic Health Records use, teaching or support.
Experience working in a clinical setting and familiar with medical terminology, procedures and processes.
BA or BS required, preferably with a major or certificate in healthcare administration, health information management, health information technology or a related field. Related work experience preferred.
REQUIRED KNOWLEDGE, SKILLS, ABILITIES & BEHAVIORS
Required knowledge and experience with Epic or other similar EHR system.
Communicates with students, faculty, staff and the public.
Builds on basic learning and carries it from one situation to another.
Demonstrates critical thinking skills in problem solving and decision-making.
Asks questions and seeks assistance.
Takes responsibility to eliminate the source of problems.
Demonstrates confidentiality regarding information pertaining to all patients, students, faculty and staff.
Maintains proper appearance and personal conduct for the employee’s particular job.
Uses effective communication skills taking into consideration body language, filters, listening, paraphrasing, and questions with customers of diverse ethnic and cultural backgrounds.
Demonstrates ability to work in a team environment.
DESIRABLE KNOWLEDGE, SKILLS, ABILITIES & BEHAVIORS
Software training experience and/or other teaching experience involving adult learners is helpful.
Familiarity with various Electronic Health Record Systems.
Proficient in using MS Office including Excel, Visio and MS Word.
Report writing and report validation skills are strongly desired.
Familiarity with ambulatory clinic workflows.
WORKING CONDITIONS
This position works remotely but will travel to clinical sites as needed in any given week.
PHYSICAL ACTIVITIES Walking, lifting, typing, talking, hearing, bending, standing and repetitive motion
PHYSICAL REQUIREMENTS Medium work and Visual acuity
APPLICATION PROCESS To apply, please upload your resume and cover letter along with your Paycom application. Persons who do not follow and complete the application process are not applicants and will not be considered for employment.
Only qualified applicants will be contacted for an interview. During the selection process, we will strive to provide timely notifications. The selection process may vary from recruitment to recruitment but typically includes multiple interviews and may take several weeks depending on the position. All qualified applicants will be notified once the selection process has closed.
Applicants must be legally authorized to work in the United States at the time of hire and continue to work without employer visa sponsorship, now or in the future.
At Pacific University, we are dedicated to offering experiences that are authentic, holistic, equity‑minded, and responsive. Our communal success rests on the recognition that complex problems and effective solutions are best approached by teams with a variety of diverse perspectives and life experiences. As we continue to develop our equity practices, we actively promote access to opportunities and equitable pay for all employees.
We, who make up Pacific University, aspire to become a community of purpose where everyone is enabled to be wholly and comfortably who they are; accountable for inclusive behaviors and practices; built on trust, civility, care, openness, and honest conversations often around critical subjects. We know that these values are critical to prepare for a global world with complex problems, through an asset‑based mindset so that every one is afforded an opportunity to succeed. We believe in fostering a workplace where every employee is respected, their contributions are valued, and they are provided opportunities to succeed.
COMPENSATION AND BENEFITS We offer a comprehensive benefits package for qualifying employees. Current benefits include:
Generous paid time off (for vacation, holidays—including winter break—and sick leave)
Medical coverage with alternative care options (with in‑network services covered at 100% after payroll deduction)
Comprehensive dental and vision plans
Generous retirement contribution after one year of service with no match required
Free mental health appointments
Tuition remission for employees and their dependent child(ren) who meet eligibility requirements
On‑campus benefits, including free access to our sports facility and library
Discounts on campus food, bookstore purchases, clinic services, and outdoor program gear rentals (including kayaks, snowshoes, and bikes)
EQUAL OPPORTUNITY EMPLOYMENT Pacific University is an
Equal Opportunity Employer
and is committed to complying with all applicable laws, including those concerning employment and workplace policies. We are committed to fostering a non‑discriminatory and inclusive work environment. We are proud to encourage applications from individuals of all backgrounds, including those from historically underrepresented groups.
NOTICE OF NONDISCRIMINATION POLICY Pacific University makes all employment decisions without regard to race, color, national or ethnic origin, ancestry, age, religion or religious creed, disability, sex, gender identity and/or expression, sexual orientation, military or veteran status, or any other characteristics protected by applicable law. Applicable laws include, but are not limited to, Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, the Age Discrimination Act, and the Americans with Disabilities Act of 1990. Questions or complaints may be directed to
Vice President for Academic Affairs
at
2043 College Way, Forest Grove, OR 97116
or via email at
provost@pacificu.edu .
#J-18808-Ljbffr
Exempt
Pacific University achieves excellence and distinction by investing in exceptional people to think, care, create, and pursue justice in our world. We embrace discovery in a close and nurturing environment that leads to genuine transformation. Our community is diverse, sustainable, and dedicated to discovery and excellence in teaching, scholarship, and practice.
At Pacific University, we thrive in an extraordinary environment, surrounded by the beauty of the great Pacific Northwest, with campus locations in Forest Grove and Hillsboro. We humbly acknowledge and thank the original caretakers of the lands on which we live, work, teach, and acquire and share knowledge.
GENERAL DESCRIPTION OF POSITION EHR Support Analysts will oversee the implementation and ongoing management of electronic health records (EHR) and other clinic related software applications in collaboration with the Sr. Analyst.
JOB SCOPE Performs duties independently with minimal supervision, dealing with multiple priorities. Decisions are made within general policy guidelines, but must require collaborative and unique decision‑making for each situation. Mistakes/errors may result in unhappy clinic customers, damage to the academic experience of faculty and students resulting in poor image of the clinic or University. Situations of work stoppages caused by the EHR and supporting software issues require prompt and immediate attention and resolution.
ESSENTIAL FUNCTIONS/MAJOR RESPONSIBILITIES
Provide direct support to clinical, operations, and patient care teams to facilitate the introduction, acceptance, integration, and optimal use of the Epic application in the clinics assigned.
Collaborate with clinic leadership and end users to identify opportunities for efficiencies in clinic operations, clinical practice support, and improved health outcomes.
Provides support for Topcon Harmony PACS and other clinical applications at Pacific University clinics.
Responsible for chart corrections and patient merges within Epic and Topcon Harmony.
Responsible for creating and maintaining Provider Master File (PMF) records and Epic User Accounts within Epic as well as user accounts within other clinical applications such as Harmony, Compulink Advantage, and Artera.
Tests Epic Enhancement and Service Packs as well as Topcon Harmony upgrades as they become available. Creates training material and provides end user training on changes being introduced through these system updates.
Works closely with community partners to manage IntraService Area Referrals through Epic.
Facilitates changes within the Pacific Healthcare System as changes are introduced as part of workflow optimization, issue resolution, Epic upgrades or at the recommendation of University Compliance. Works with Healthcare Operations team to determine departments that are required to change.
Manages projects pertaining to clinical applications as the need arises.
Collaborates with OCHIN, Pacific University Colleagues, and end users in the development and optimization of workflows. Utilizes MS Visio to document new workflows or workflow changes.
Creates end user training material in both PDF and video formats supporting the utilization of the Epic for all end users.
Manages collaboratively with Healthcare Operations team an expansive online library of reference material, made available through the Service Portal Knowledgebase.
Provides training to new workforce members, providers, and students prior to their start in clinic.
Provides competency/efficiency training to existing users on changes to workflows and upgrades as implemented.
Manages Artera software ensuring accurate integration with Epic's.
Responsible for supporting all modules of Epic EHR used at Pacific University (registration, billing, documentation, et cetera).
Works closely with OCHIN and end users to troubleshoot and resolve issues pertaining to the Epic modules.
Manages TDX Services Portal as part of managing incoming help requests from clinic staff, students, and providers.
TRAINING
Demonstrates outstanding interpersonal communications skills and adult teaching techniques.
Coordinate and provide all necessary training to new clinic staff and providers, coordinate issuance of ID and password, and provide go‑live support according to established processes.
Provide competency/efficiency training for existing users in conjunction with clinic leaders and Healthcare Operations team and trainers.
Support upgrade training in collaboration with Healthcare Operations, Sr. Analyst and OCHIN.
Coordinate with clinic leadership, students and physician champions for learning sessions or trainings at established staff or provider meetings.
SUPERVISOR RESPONSIBILITY
Works under the direction of Sr. EHR Analyst.
This is a collaborative position that will require interaction with all members of Healthcare Operations, administrators, faculty, staff, and students across the university as well as UIS HCIT Specialists.
Qualifications EDUCATION AND/OR EXPERIENCE
Experience with Electronic Health Records use, teaching or support.
Experience working in a clinical setting and familiar with medical terminology, procedures and processes.
BA or BS required, preferably with a major or certificate in healthcare administration, health information management, health information technology or a related field. Related work experience preferred.
REQUIRED KNOWLEDGE, SKILLS, ABILITIES & BEHAVIORS
Required knowledge and experience with Epic or other similar EHR system.
Communicates with students, faculty, staff and the public.
Builds on basic learning and carries it from one situation to another.
Demonstrates critical thinking skills in problem solving and decision-making.
Asks questions and seeks assistance.
Takes responsibility to eliminate the source of problems.
Demonstrates confidentiality regarding information pertaining to all patients, students, faculty and staff.
Maintains proper appearance and personal conduct for the employee’s particular job.
Uses effective communication skills taking into consideration body language, filters, listening, paraphrasing, and questions with customers of diverse ethnic and cultural backgrounds.
Demonstrates ability to work in a team environment.
DESIRABLE KNOWLEDGE, SKILLS, ABILITIES & BEHAVIORS
Software training experience and/or other teaching experience involving adult learners is helpful.
Familiarity with various Electronic Health Record Systems.
Proficient in using MS Office including Excel, Visio and MS Word.
Report writing and report validation skills are strongly desired.
Familiarity with ambulatory clinic workflows.
WORKING CONDITIONS
This position works remotely but will travel to clinical sites as needed in any given week.
PHYSICAL ACTIVITIES Walking, lifting, typing, talking, hearing, bending, standing and repetitive motion
PHYSICAL REQUIREMENTS Medium work and Visual acuity
APPLICATION PROCESS To apply, please upload your resume and cover letter along with your Paycom application. Persons who do not follow and complete the application process are not applicants and will not be considered for employment.
Only qualified applicants will be contacted for an interview. During the selection process, we will strive to provide timely notifications. The selection process may vary from recruitment to recruitment but typically includes multiple interviews and may take several weeks depending on the position. All qualified applicants will be notified once the selection process has closed.
Applicants must be legally authorized to work in the United States at the time of hire and continue to work without employer visa sponsorship, now or in the future.
At Pacific University, we are dedicated to offering experiences that are authentic, holistic, equity‑minded, and responsive. Our communal success rests on the recognition that complex problems and effective solutions are best approached by teams with a variety of diverse perspectives and life experiences. As we continue to develop our equity practices, we actively promote access to opportunities and equitable pay for all employees.
We, who make up Pacific University, aspire to become a community of purpose where everyone is enabled to be wholly and comfortably who they are; accountable for inclusive behaviors and practices; built on trust, civility, care, openness, and honest conversations often around critical subjects. We know that these values are critical to prepare for a global world with complex problems, through an asset‑based mindset so that every one is afforded an opportunity to succeed. We believe in fostering a workplace where every employee is respected, their contributions are valued, and they are provided opportunities to succeed.
COMPENSATION AND BENEFITS We offer a comprehensive benefits package for qualifying employees. Current benefits include:
Generous paid time off (for vacation, holidays—including winter break—and sick leave)
Medical coverage with alternative care options (with in‑network services covered at 100% after payroll deduction)
Comprehensive dental and vision plans
Generous retirement contribution after one year of service with no match required
Free mental health appointments
Tuition remission for employees and their dependent child(ren) who meet eligibility requirements
On‑campus benefits, including free access to our sports facility and library
Discounts on campus food, bookstore purchases, clinic services, and outdoor program gear rentals (including kayaks, snowshoes, and bikes)
EQUAL OPPORTUNITY EMPLOYMENT Pacific University is an
Equal Opportunity Employer
and is committed to complying with all applicable laws, including those concerning employment and workplace policies. We are committed to fostering a non‑discriminatory and inclusive work environment. We are proud to encourage applications from individuals of all backgrounds, including those from historically underrepresented groups.
NOTICE OF NONDISCRIMINATION POLICY Pacific University makes all employment decisions without regard to race, color, national or ethnic origin, ancestry, age, religion or religious creed, disability, sex, gender identity and/or expression, sexual orientation, military or veteran status, or any other characteristics protected by applicable law. Applicable laws include, but are not limited to, Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, the Age Discrimination Act, and the Americans with Disabilities Act of 1990. Questions or complaints may be directed to
Vice President for Academic Affairs
at
2043 College Way, Forest Grove, OR 97116
or via email at
provost@pacificu.edu .
#J-18808-Ljbffr