BCforward
Complaint Analyst (Quality & Compliance)
Location: Salt Lake City, UT
Base Pay Range $21.00/hr - $24.00/hr
Key Responsibilities
Review, triage, and approve customer complaint records for accuracy, completeness, and regulatory compliance (21 CFR 803 preferred).
Manage complaint escalations, routing issues to appropriate internal teams and supporting investigations as needed.
Maintain high standards of documentation, ensuring audit‑ready records and consistent communication logs.
Analyze complaint trends and metrics, preparing reports and insights for quality and functional leadership.
Support process improvements, update work instructions, and assist with training related to complaint handling and quality compliance.
Operate effectively in a highly regulated medical‑device environment while delivering service excellence.
Qualifications
Associate’s degree or equivalent experience; 1–2 years in complaint handling, quality, or customer escalations within an FDA‑regulated medical device or healthcare environment.
Strong analytical, organizational, and problem‑solving skills with excellent written and verbal communication.
Proficiency in Excel, Word, and PowerPoint; ability to manage multiple priorities independently.
Detail‑oriented, compliance‑focused, and confident working cross‑functionally in a fast‑paced setting.
Seniority level Mid‑Senior level
Employment type Contract
Job function Administrative and Manufacturing
Industries Aviation and Aerospace Component Manufacturing and Public Relations and Communications Services
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Base Pay Range $21.00/hr - $24.00/hr
Key Responsibilities
Review, triage, and approve customer complaint records for accuracy, completeness, and regulatory compliance (21 CFR 803 preferred).
Manage complaint escalations, routing issues to appropriate internal teams and supporting investigations as needed.
Maintain high standards of documentation, ensuring audit‑ready records and consistent communication logs.
Analyze complaint trends and metrics, preparing reports and insights for quality and functional leadership.
Support process improvements, update work instructions, and assist with training related to complaint handling and quality compliance.
Operate effectively in a highly regulated medical‑device environment while delivering service excellence.
Qualifications
Associate’s degree or equivalent experience; 1–2 years in complaint handling, quality, or customer escalations within an FDA‑regulated medical device or healthcare environment.
Strong analytical, organizational, and problem‑solving skills with excellent written and verbal communication.
Proficiency in Excel, Word, and PowerPoint; ability to manage multiple priorities independently.
Detail‑oriented, compliance‑focused, and confident working cross‑functionally in a fast‑paced setting.
Seniority level Mid‑Senior level
Employment type Contract
Job function Administrative and Manufacturing
Industries Aviation and Aerospace Component Manufacturing and Public Relations and Communications Services
#J-18808-Ljbffr