CarMax
Location: 1121 E Memorial Rd, Oklahoma City, OK 73131.
Provide An Iconic Customer Experience – Summary Under general direction from the Business Office Manager, this position is responsible for providing exceptional customer service in a fast‑paced, team‑oriented environment through the facilitation of the sales, auction, and appraisal process. Responsibilities include cash management, processing and auditing of paperwork associated with sales, and providing exceptional customer service by answering questions and handling incoming calls.
What You Will Do – Essential Responsibilities
Assist store personnel and all store departments in their daily functions while adhering to CarMax guidelines.
Provide customer service by greeting customers, balancing overflow traffic, listening to and answering customer questions, and explaining the paperwork process.
Seek win/win solutions for customers and partners appropriately.
Process paperwork associated with retail/wholesale automobile sales, including printing daily reports, maintaining deal jackets, contacting finance companies, obtaining required registration and titling information, processing reassignments, and auditing completed paperwork.
Process auction sales, dealer registration, and/or appraisal lane purchases, including collection of titles, calls and follow‑up for payoffs, proper paperwork, and signatures from customers to prepare appropriate documentation for the Home Office to fund drafts.
Manage multiple payment types, including receiving and counting money, distributing funds, preparing deposits, and handling the safe with considerations to security and loss prevention.
Process paperwork affiliated with the state DMV, submitting paperwork to title or register a vehicle for a customer after the sale or obtaining a title after the sale.
Mentor new Business Office Associates and train other store departments on Business Office processes and procedures.
Perform clerical responsibilities such as copying, filing, reconciling missing dealer plates or information, and data entry into Microsoft Excel and proprietary systems required for logging vehicle registration tags.
Answer multi‑line phone system, respond to callers’ needs, and direct calls as appropriate.
Work in a pleasant, but noisy office environment with numerous distractions and disruptions from incoming communication.
Walk or stand for extended periods of time.
Work variety of schedules that include nights, weekends, and holidays.
Wear CarMax clothing acquired through the company at all times while working in the store.
Qualifications
Ability to read, interpret and transcribe data to maintain accurate records.
Use resources and partnership to balance the needs of the customer and the business.
Understand numeric filing system.
Intermediate PC skills with word processing, spreadsheets, and other programs.
Ability to prioritize and multi‑task in a deadline‑oriented environment, requiring above‑average organizational skills and attention to detail.
Physical ability to lift objects weighing 15–20 lbs.
Effective communication skills, speaking and listening in person, over the phone, and in writing.
Complete CarMax‑provided training as required.
Develop partnerships with the Sales team and other departments to provide quality customer service.
Maintain confidentiality of all records, files, and reports within the scope of the position.
Report Asset Protection and/or Human Resource related issues to management.
Upon an applicant’s request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Administrative
Retail
Additional information about CarMax and the application process can be found at the company’s website.
#J-18808-Ljbffr
Provide An Iconic Customer Experience – Summary Under general direction from the Business Office Manager, this position is responsible for providing exceptional customer service in a fast‑paced, team‑oriented environment through the facilitation of the sales, auction, and appraisal process. Responsibilities include cash management, processing and auditing of paperwork associated with sales, and providing exceptional customer service by answering questions and handling incoming calls.
What You Will Do – Essential Responsibilities
Assist store personnel and all store departments in their daily functions while adhering to CarMax guidelines.
Provide customer service by greeting customers, balancing overflow traffic, listening to and answering customer questions, and explaining the paperwork process.
Seek win/win solutions for customers and partners appropriately.
Process paperwork associated with retail/wholesale automobile sales, including printing daily reports, maintaining deal jackets, contacting finance companies, obtaining required registration and titling information, processing reassignments, and auditing completed paperwork.
Process auction sales, dealer registration, and/or appraisal lane purchases, including collection of titles, calls and follow‑up for payoffs, proper paperwork, and signatures from customers to prepare appropriate documentation for the Home Office to fund drafts.
Manage multiple payment types, including receiving and counting money, distributing funds, preparing deposits, and handling the safe with considerations to security and loss prevention.
Process paperwork affiliated with the state DMV, submitting paperwork to title or register a vehicle for a customer after the sale or obtaining a title after the sale.
Mentor new Business Office Associates and train other store departments on Business Office processes and procedures.
Perform clerical responsibilities such as copying, filing, reconciling missing dealer plates or information, and data entry into Microsoft Excel and proprietary systems required for logging vehicle registration tags.
Answer multi‑line phone system, respond to callers’ needs, and direct calls as appropriate.
Work in a pleasant, but noisy office environment with numerous distractions and disruptions from incoming communication.
Walk or stand for extended periods of time.
Work variety of schedules that include nights, weekends, and holidays.
Wear CarMax clothing acquired through the company at all times while working in the store.
Qualifications
Ability to read, interpret and transcribe data to maintain accurate records.
Use resources and partnership to balance the needs of the customer and the business.
Understand numeric filing system.
Intermediate PC skills with word processing, spreadsheets, and other programs.
Ability to prioritize and multi‑task in a deadline‑oriented environment, requiring above‑average organizational skills and attention to detail.
Physical ability to lift objects weighing 15–20 lbs.
Effective communication skills, speaking and listening in person, over the phone, and in writing.
Complete CarMax‑provided training as required.
Develop partnerships with the Sales team and other departments to provide quality customer service.
Maintain confidentiality of all records, files, and reports within the scope of the position.
Report Asset Protection and/or Human Resource related issues to management.
Upon an applicant’s request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Administrative
Retail
Additional information about CarMax and the application process can be found at the company’s website.
#J-18808-Ljbffr