ROM Technologies, Inc.
Customer Service Specialist
ROM Technologies, Inc., Clearwater, Florida, United States, 34623
Responsibilities
Serve as the primary point of contact for patients, clinics, and healthcare providers regarding product orders, service issues, and account inquiries.
Educate patients and customers on medical products, usage guidelines, and delivery timelines.
Support the sales team with order processing, tracking, and follow-up communication.
Manage inbound and outbound calls, emails, and messages with professionalism and urgency.
Resolve customer concerns effectively while maintaining compliance with HIPAA and company policies.
Document all interactions and maintain accurate records in CRM or EMR systems.
Collaborate with internal teams (sales, logistics, billing) to ensure a seamless customer experience.
Monitor open orders, backorders, and follow up to ensure timely fulfillment.
Seniority Level Entry level
Employment Type Full-time
Job Function Customer Service
Industries Medical Device
Referrals increase your chances of interviewing at ROM Technologies, Inc. by 2x
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Serve as the primary point of contact for patients, clinics, and healthcare providers regarding product orders, service issues, and account inquiries.
Educate patients and customers on medical products, usage guidelines, and delivery timelines.
Support the sales team with order processing, tracking, and follow-up communication.
Manage inbound and outbound calls, emails, and messages with professionalism and urgency.
Resolve customer concerns effectively while maintaining compliance with HIPAA and company policies.
Document all interactions and maintain accurate records in CRM or EMR systems.
Collaborate with internal teams (sales, logistics, billing) to ensure a seamless customer experience.
Monitor open orders, backorders, and follow up to ensure timely fulfillment.
Seniority Level Entry level
Employment Type Full-time
Job Function Customer Service
Industries Medical Device
Referrals increase your chances of interviewing at ROM Technologies, Inc. by 2x
#J-18808-Ljbffr