Cafua Management Company, a Dunkin Franchisee
Shift Leader
Cafua Management Company, a Dunkin Franchisee, Wrentham, Massachusetts, us, 02093
Shift Leader – Cafua Management Company (Dunkin Franchisee)
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Location: Boston, MA | Salary: $75,000.00–$85,000.00
Seniority Level: Mid‑Senior level | Employment Type: Full‑time | Job Function: Management and Manufacturing
Guest First Culture Embracing a guest first culture is not a strategy; it is the way we execute our business. Start by taking personal responsibility to provide the best guest service in the industry. We deliver quality products, fast, friendly service, and a clean restaurant. Quality products are prepared using proper systems and recipes the way the guest ordered it. Friendly service starts with a warm greeting, a smile, and a thank you. A clean restaurant provides the atmosphere our guests want.
Responsibilities Operations Excellence (Guest Satisfaction)
Holds guests as their highest priority and role models exceptional guest service
Acknowledges all guests with a friendly smile and responds to needs and special requests
Empowers the team to satisfy guests and resolve problems
Communicates clearly with each guest in a friendly and courteous way
Ensures all orders are completed and packaged accurately within Dunkin’ Donuts speed of service standards
Monitors and adjusts the products in the back case according to merchandising and product appearance standards
Consistently serves quality food and beverages to each guest
Educates on the Guest Satisfaction Survey program and ensures receipt is issued with each order
Ensures service speed is met throughout each shift at Drive Thru and Front Counter
Executes team service through effective deployment and communication
Ensures the restaurant meets food safety, sanitation and cleanliness standards during shift
Assists with equipment maintenance and calibration
Performs travel paths interacting with guests and taking appropriate action as needed
Utilizes Red Book or similar tool to track required documentation
Guards the safety and security of crew members and guests by proactively identifying and addressing opportunities
Team Environment
Supports a respectful team environment
Embraces learning and faces new challenges with enthusiasm
Supports the training of new crew members as requested by the Restaurant Manager
Recognizes crew members for their efforts and contributions during the shift
Provides consistent coaching that drives performance of the team to achieve goals
Seeks feedback from others and responds positively to coaching
Profitability
Drives sales through execution of product promotions and ensures crew can properly describe and prepare promotional products
Provides feedback, information and suggestions to Restaurant Manager
Communicates shift goals and results to team
Ensures the shift is properly staffed and the team is properly deployed to meet standards and goals
Manages cash over/short during shift through accurate counting and cashier assignment
Manages food cost during shift through accurate tracking and minimizing waste, following prep plans, and completing daily inventory as assigned
Manages labor cost during shift through proper delegation, balancing guest focus with task assignment
Reports all equipment and facility issues to Restaurant Manager
Ensures processes and policies are followed on the shift
Qualifications
Fluent in English
Restaurant, retail, or supervisory experience
Basic computer skills
Must be at least 18 years of age (where applicable)
Basic writing skills
High School diploma or equivalent
Basic math skill and financial acumen
Must have open availability to work all shifts
Capable of standing for 6+ hours and lifting up to 30 lbs
Competencies Guest Focus
Understands and exceeds guest expectations, needs and requirements
Develops and maintains guest relationships
Displays a sense of urgency with guests
Seeks ways to improve guest satisfaction; asks questions, commits to follow‑through
Resolves guest concerns by following brand recommended restoration process
Passion for Results
Sets and maintains high standards for self and others, acts as a role model
Consistently meets or exceeds goals
Contributes to overall team performance; understands role relation to others
Sets, prioritizes and maintains focus on important activities
Reads and interprets reports to establish goals and deliver results
Seeks ideas and best practices and applies them to achieve results
Problem Solving and Decision Making
Identifies and resolves issues and problems
Uses information at hand to make decisions and solve problems; includes others when necessary
Identifies root cause and implements solution to prevent recurrence
Empowers others to make decisions and resolve issues
Interpersonal Relationships & Influence
Develops and maintains relationships with team, peers, cross‑functional partners and supervisors
Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments
Encourages collaboration and teamwork
Leads others; negotiates and takes effective action
Conflict Management
Seeks to understand conflict through active listening
Recognizes conflicts as opportunities to learn, improve and grow personally and professionally
Resolves situations using facts; ensures consistency with policies and procedures
Escalates issues as appropriate
Business and Financial Acumen
Understands guest and competition; translates and applies expertise to address business opportunities
Approaches situations with innovative mind and looks beyond the obvious to deliver solutions and implement change
Has working knowledge of profit and loss and key financial measurements, identifies business trends, makes adjustments, sets goals
Understands, analyzes and communicates key performance, profit levers and manages to these measures
What We Offer
Health insurance
401(k) per company policy
Skills
Open availability to work all shifts
Transportation required to work, banking if needed, attend all meetings and training as required
Must be able to lift a minimum of 50 lbs and stand for up to 6 hours at a time
Proficient in English
At least 16 years of age
At least 1–2 years of restaurant or retail industry experience or at least 6 months of supervisory experience
Cafua Management Company is an equal‑opportunity employer and complies with all applicable federal, state, and local laws regarding nondiscrimination. We are committed to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, genetic information, military/veteran status, or any other basis prohibited by applicable law.
If you believe you have been discriminated against or have concerns about the company's compliance with EEOC guidelines, please contact our Human Resources department at HR@Cafuamanagement.com.
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Location: Boston, MA | Salary: $75,000.00–$85,000.00
Seniority Level: Mid‑Senior level | Employment Type: Full‑time | Job Function: Management and Manufacturing
Guest First Culture Embracing a guest first culture is not a strategy; it is the way we execute our business. Start by taking personal responsibility to provide the best guest service in the industry. We deliver quality products, fast, friendly service, and a clean restaurant. Quality products are prepared using proper systems and recipes the way the guest ordered it. Friendly service starts with a warm greeting, a smile, and a thank you. A clean restaurant provides the atmosphere our guests want.
Responsibilities Operations Excellence (Guest Satisfaction)
Holds guests as their highest priority and role models exceptional guest service
Acknowledges all guests with a friendly smile and responds to needs and special requests
Empowers the team to satisfy guests and resolve problems
Communicates clearly with each guest in a friendly and courteous way
Ensures all orders are completed and packaged accurately within Dunkin’ Donuts speed of service standards
Monitors and adjusts the products in the back case according to merchandising and product appearance standards
Consistently serves quality food and beverages to each guest
Educates on the Guest Satisfaction Survey program and ensures receipt is issued with each order
Ensures service speed is met throughout each shift at Drive Thru and Front Counter
Executes team service through effective deployment and communication
Ensures the restaurant meets food safety, sanitation and cleanliness standards during shift
Assists with equipment maintenance and calibration
Performs travel paths interacting with guests and taking appropriate action as needed
Utilizes Red Book or similar tool to track required documentation
Guards the safety and security of crew members and guests by proactively identifying and addressing opportunities
Team Environment
Supports a respectful team environment
Embraces learning and faces new challenges with enthusiasm
Supports the training of new crew members as requested by the Restaurant Manager
Recognizes crew members for their efforts and contributions during the shift
Provides consistent coaching that drives performance of the team to achieve goals
Seeks feedback from others and responds positively to coaching
Profitability
Drives sales through execution of product promotions and ensures crew can properly describe and prepare promotional products
Provides feedback, information and suggestions to Restaurant Manager
Communicates shift goals and results to team
Ensures the shift is properly staffed and the team is properly deployed to meet standards and goals
Manages cash over/short during shift through accurate counting and cashier assignment
Manages food cost during shift through accurate tracking and minimizing waste, following prep plans, and completing daily inventory as assigned
Manages labor cost during shift through proper delegation, balancing guest focus with task assignment
Reports all equipment and facility issues to Restaurant Manager
Ensures processes and policies are followed on the shift
Qualifications
Fluent in English
Restaurant, retail, or supervisory experience
Basic computer skills
Must be at least 18 years of age (where applicable)
Basic writing skills
High School diploma or equivalent
Basic math skill and financial acumen
Must have open availability to work all shifts
Capable of standing for 6+ hours and lifting up to 30 lbs
Competencies Guest Focus
Understands and exceeds guest expectations, needs and requirements
Develops and maintains guest relationships
Displays a sense of urgency with guests
Seeks ways to improve guest satisfaction; asks questions, commits to follow‑through
Resolves guest concerns by following brand recommended restoration process
Passion for Results
Sets and maintains high standards for self and others, acts as a role model
Consistently meets or exceeds goals
Contributes to overall team performance; understands role relation to others
Sets, prioritizes and maintains focus on important activities
Reads and interprets reports to establish goals and deliver results
Seeks ideas and best practices and applies them to achieve results
Problem Solving and Decision Making
Identifies and resolves issues and problems
Uses information at hand to make decisions and solve problems; includes others when necessary
Identifies root cause and implements solution to prevent recurrence
Empowers others to make decisions and resolve issues
Interpersonal Relationships & Influence
Develops and maintains relationships with team, peers, cross‑functional partners and supervisors
Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments
Encourages collaboration and teamwork
Leads others; negotiates and takes effective action
Conflict Management
Seeks to understand conflict through active listening
Recognizes conflicts as opportunities to learn, improve and grow personally and professionally
Resolves situations using facts; ensures consistency with policies and procedures
Escalates issues as appropriate
Business and Financial Acumen
Understands guest and competition; translates and applies expertise to address business opportunities
Approaches situations with innovative mind and looks beyond the obvious to deliver solutions and implement change
Has working knowledge of profit and loss and key financial measurements, identifies business trends, makes adjustments, sets goals
Understands, analyzes and communicates key performance, profit levers and manages to these measures
What We Offer
Health insurance
401(k) per company policy
Skills
Open availability to work all shifts
Transportation required to work, banking if needed, attend all meetings and training as required
Must be able to lift a minimum of 50 lbs and stand for up to 6 hours at a time
Proficient in English
At least 16 years of age
At least 1–2 years of restaurant or retail industry experience or at least 6 months of supervisory experience
Cafua Management Company is an equal‑opportunity employer and complies with all applicable federal, state, and local laws regarding nondiscrimination. We are committed to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, genetic information, military/veteran status, or any other basis prohibited by applicable law.
If you believe you have been discriminated against or have concerns about the company's compliance with EEOC guidelines, please contact our Human Resources department at HR@Cafuamanagement.com.
#J-18808-Ljbffr