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CookUnity

Customer Adoption & Expansion Lead - Smart Fridge

CookUnity, New York, New York, us, 10261

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About CookUnity Food has lost its soul to modern convenience. And with it, it has lost the power to nourish, inspire, and connect us. So in 2018, CookUnity was founded as the first‑of‑its‑kind platform that connects the world with the source of truly great food: chefs. Today, CookUnity delivers 50 million meals a year from the industry’s best chefs to homes all over the country. Fresh. Ready‑to‑eat. And crafted with the passion that nourishes body and soul. Unwilling to stop there, CookUnity is expanding beyond delivery to become an ever‑innovating marketplace focused on a single mission:

empower Chefs to nourish the world.

About The Team The B2B team operates like a startup within CookUnity—small, entrepreneurial, fast‑moving, and deeply focused on delivering exceptional workplace food experiences. We partner with companies of all sizes to bring chef‑crafted meals directly into their offices through Smart Fridges, curated meal programs, and engagement‑driven food experiences.

We Prioritize

Ownership over titles

Action over discussion

Continuous feedback and iteration

Warm, thoughtful, human experiences

The Role We are launching 50+ Smart Fridges in the next 4 months and the first days of employee experience determine long‑term adoption. The Smart Fridge Launch & Engagement Lead will own the launch activation program end‑to‑end—from preparation to onsite execution to early performance follow‑through. This high‑ownership, field‑based role blends operations, hospitality, communication, and strategy.

Responsibilities Launch Planning & Coordination

Build and manage launch plans across multiple upcoming Smart Fridge installations.

Align with Operations on stocking strategy, signage needs, and setup readiness.

Align with Account Managers on client expectations and success criteria.

Ensure launch materials and messaging are consistent across locations.

Onsite Launch & User Engagement

Serve as the onsite lead during launch days—welcoming employees and guiding them through onboarding.

Drive app activation, first purchases, and early usage behaviors.

Create a high‑energy, welcoming, and confidence‑building experience.

Early Performance & Adoption Monitoring

Track initial performance signals (download rate, sell‑through, early repeat purchase).

Identify adoption barriers early and propose targeted engagement follow‑up actions.

Communicate insights clearly to Account Managers and Operations partners.

Follow‑Up Engagement & Activation Moments

Plan and host small tastings and re‑engagement activations to boost momentum.

Support Account Managers in showcasing the program to client stakeholders.

Market Support Network Building

Recruit, train, and manage a network of trusted local Brand Ambassadors in key launch markets.

Build and maintain relationships with local office champions and building contacts to sustain ongoing awareness and usage.

Create lightweight playbooks & training guides so local support can execute consistently and on‑brand.

Feedback Loop & Playbook Development

Capture learnings from each launch to improve messaging, onboarding flow, stocking approach, and event format.

Contribute to the ongoing development of the National Smart Fridge Launch & Engagement Playbook to support multi‑city scale.

Qualifications

3–6 years in hospitality operations, field activations, customer engagement, community management, retail leadership, or similar experience.

Confident communicator and facilitator—able to create presence and connection.

Organized and able to move multiple launches forward at once.

Comfortable interpreting performance signals and adjusting strategy accordingly.

Thrives in fast‑moving, hands‑on, builder environments.

Preferred Requirements

Enjoys travel and being in the field—not just behind a laptop.

Fluency in Spanish and English preferred.

Benefits

Health Insurance coverage

401k Plan

Unlimited PTO

5‑year Sabbatical: 4‑week paid sabbatical after 5 years with CookUnity

Paid Family leave

Compassionate Leave: 3‑5 days each time the need arises

A generous amount of CookUnity credits to enjoy our amazing meals added to your account monthly

Wellness perks: access to fitness subsidies to build a healthy lifestyle

Personalized Spanish coach

Opportunity to join a company that is looking to change how we eat and how chefs work

Compensation

All final pay rates will be determined by the candidate's experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.

Pay Range for this position: $75,000 – $85,000 per year.

About the Process and Safety If you’re interested in this role, please submit your application, and if we think you might be a fit, we’ll get in touch with you. Thank you for your time!

Equal Opportunity Employer CookUnity is an Equal Opportunity Employer . We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, citizenship status, protected veteran status, genetic information, or physical or mental disability.

Safety Notice

Apply only through our official channels. All open roles are listed on our official careers page: careers.cookunity.com.

Our recruiters are real people—easily verified on LinkedIn. If you’re unsure, feel free to reach out to us on our official LinkedIn Company Page.

We only communicate through official CookUnity channels: emails ending in @cookunity.com and interviews held through official company platforms (Google Meet or Zoom). Never WhatsApp, Telegram, or SMS.

We’ll never ask for payment or personal financial details. If anyone does, please don’t share any information and let us know right away.

Contact We appreciate your interest in joining CookUnity — and we care about keeping your experience (and safety) as genuine as possible.

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