SoFi
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Associate Manager, Originations (OMS)
role at
SoFi
Base pay range $73,600.00/yr - $138,000.00/yr
The Role The Associate Manager, Originations will directly manage and support a team of Originations Specialists (OMS) focused on helping members complete the SoFi loan application process. The Associate Manager is responsible for driving business and process changes to ensure SoFi members and employees have an exceptional experience.
What You’ll Do
Lead independently manage a team of up to 15 Originations Specialists ensuring the team follows procedures, provides excellent customer service, and processes loan applications that meet SoFi’s standards for quality and member experience.
Learn gain a deep understanding of the member experience at every step of the application process to support your team as they have questions, come across new trends and learn new areas of lending operations.
Coach develop team members both in loan processing and customer interactions via phone, chat, SMS, and email.
Improve identify opportunities to improve the experience of our members and employees who support our members every day, reducing friction without compromising quality or introducing risk.
Monitor track day‑day activities of functional areas to ensure compliance to internal policy, legal, and pertinent regulations, establishing, monitoring, and maintaining internal policies and procedures as well as business continuity plans.
Respond identify, escalated issues, and propose recommended solutions regarding potential issues with process, systems, and operations inefficiencies as they happen.
Hire hire, train, and coach new Specialists on our Lending products and processes.
Grow care for your direct reports by forming their broader career goals into realistic, actionable steps that you work together on.
Smile challenge the status quo everyday with a positive and productive mindset.
What You’ll Need
1–2 years of experience managing the output and performance of others in a call center environment, preferably within the financial services industry.
2–3 years of experience in customer service, lending application review, trust/safety, sales, or similar function.
Experience training, motivating, monitoring, and supporting teams of customer service agents in a metric‑driven environment.
Knowledge of speaking directly with customers on escalated issues.
Excellent written and verbal communication skills.
React to change quickly and implement new processes & procedures.
Work independently with little or no supervision.
Analyze data sets, confirm the integrity of the data, and draw conclusions.
Professional demeanor and excellent work habits are essential.
Note that some evenings and weekend days will be required.
Nice to Have
Student loan originations, consumer credit, or consumer lending experience preferred.
Compensation and Benefits The base pay range for this role is listed above. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.
To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page.
Equal Employment Opportunity SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.
The Company hires the best qualified candidate for the job, without regard to protected characteristics.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
New York Applicants: Notice of Employee Rights.
SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com.
Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.
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Associate Manager, Originations (OMS)
role at
SoFi
Base pay range $73,600.00/yr - $138,000.00/yr
The Role The Associate Manager, Originations will directly manage and support a team of Originations Specialists (OMS) focused on helping members complete the SoFi loan application process. The Associate Manager is responsible for driving business and process changes to ensure SoFi members and employees have an exceptional experience.
What You’ll Do
Lead independently manage a team of up to 15 Originations Specialists ensuring the team follows procedures, provides excellent customer service, and processes loan applications that meet SoFi’s standards for quality and member experience.
Learn gain a deep understanding of the member experience at every step of the application process to support your team as they have questions, come across new trends and learn new areas of lending operations.
Coach develop team members both in loan processing and customer interactions via phone, chat, SMS, and email.
Improve identify opportunities to improve the experience of our members and employees who support our members every day, reducing friction without compromising quality or introducing risk.
Monitor track day‑day activities of functional areas to ensure compliance to internal policy, legal, and pertinent regulations, establishing, monitoring, and maintaining internal policies and procedures as well as business continuity plans.
Respond identify, escalated issues, and propose recommended solutions regarding potential issues with process, systems, and operations inefficiencies as they happen.
Hire hire, train, and coach new Specialists on our Lending products and processes.
Grow care for your direct reports by forming their broader career goals into realistic, actionable steps that you work together on.
Smile challenge the status quo everyday with a positive and productive mindset.
What You’ll Need
1–2 years of experience managing the output and performance of others in a call center environment, preferably within the financial services industry.
2–3 years of experience in customer service, lending application review, trust/safety, sales, or similar function.
Experience training, motivating, monitoring, and supporting teams of customer service agents in a metric‑driven environment.
Knowledge of speaking directly with customers on escalated issues.
Excellent written and verbal communication skills.
React to change quickly and implement new processes & procedures.
Work independently with little or no supervision.
Analyze data sets, confirm the integrity of the data, and draw conclusions.
Professional demeanor and excellent work habits are essential.
Note that some evenings and weekend days will be required.
Nice to Have
Student loan originations, consumer credit, or consumer lending experience preferred.
Compensation and Benefits The base pay range for this role is listed above. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.
To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page.
Equal Employment Opportunity SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.
The Company hires the best qualified candidate for the job, without regard to protected characteristics.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
New York Applicants: Notice of Employee Rights.
SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com.
Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.
#J-18808-Ljbffr