Leidos
Why consider this job opportunity:
Salary up to $157,450.00
Opportunity for career advancement and growth within the organization
Work remotely with a requirement for a dedicated, private workspace and reliable high-speed internet
Innovative and collaborative work environment focused on enhancing patient care
Chance to contribute to the digital transformation of healthcare and improve customer experiences
What to Expect (Job Responsibilities):
Design, implement, and maintain integrations between call center systems, including telephony platforms and CRM tools
Monitor call center systems to ensure optimal performance and uptime
Identify opportunities to streamline call center workflows through automation and system enhancements
Configure and maintain reporting tools to provide insights into call center performance metrics
Ensure compliance with industry regulations and implement security measures to protect customer data
What is Required (Qualifications):
Bachelor's degree (or equivalent work experience) and 4+ years of experience supporting and administering Salesforce environments
Strong technical skills in Salesforce and related server administration
Experience with AWS infrastructure
Excellent problem-solving and troubleshooting skills
Ability to prioritize tasks and manage multiple projects simultaneously in a fast-paced environment
How to Stand Out (Preferred Qualifications):
Experience with IVR capabilities, preferably Amazon Connect (IVR)
Experience with AWS GovCloud
Experience supporting cloud environments hosting software developed using Agile techniques
Veteran/military retiree and/or military spouse or experience working with military communities
Experience in or supporting a Contact Center, Military/Veteran services, or healthcare environment
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Salary up to $157,450.00
Opportunity for career advancement and growth within the organization
Work remotely with a requirement for a dedicated, private workspace and reliable high-speed internet
Innovative and collaborative work environment focused on enhancing patient care
Chance to contribute to the digital transformation of healthcare and improve customer experiences
What to Expect (Job Responsibilities):
Design, implement, and maintain integrations between call center systems, including telephony platforms and CRM tools
Monitor call center systems to ensure optimal performance and uptime
Identify opportunities to streamline call center workflows through automation and system enhancements
Configure and maintain reporting tools to provide insights into call center performance metrics
Ensure compliance with industry regulations and implement security measures to protect customer data
What is Required (Qualifications):
Bachelor's degree (or equivalent work experience) and 4+ years of experience supporting and administering Salesforce environments
Strong technical skills in Salesforce and related server administration
Experience with AWS infrastructure
Excellent problem-solving and troubleshooting skills
Ability to prioritize tasks and manage multiple projects simultaneously in a fast-paced environment
How to Stand Out (Preferred Qualifications):
Experience with IVR capabilities, preferably Amazon Connect (IVR)
Experience with AWS GovCloud
Experience supporting cloud environments hosting software developed using Agile techniques
Veteran/military retiree and/or military spouse or experience working with military communities
Experience in or supporting a Contact Center, Military/Veteran services, or healthcare environment
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr