Massey Services, Inc.
Customer Service Specialist - Charlotte
Massey Services, Inc., Charlotte, North Carolina, United States, 28245
Customer Service Specialist - Charlotte
Massey Services, Inc.
Location: Charlotte, NC
Base pay range $15.00/hr - $16.00/hr
Company Overview Based in Orlando, Florida, Massey Services is one of the nation's largest and most respected service companies, with a history of providing quality service for more than three decades. Celebrating consecutive years of profitable growth since 1985, Massey Services and its subsidiary organizations employ over 2,800 team members and operate over 2,400 vehicles that provide Residential and Commercial Pest Prevention, Termite Protection, Landscape and Irrigation Services to over 800,000 customers from 180+ Service Centers throughout Florida, Georgia, Louisiana, Texas, South Carolina, North Carolina, Virginia, Tennessee and Oklahoma.
Benefits & Compensation We offer a complete benefits package including Medical & Dental, 401(k) retirement plan, paid vacations, sick days, holidays, tuition reimbursement, direct deposit, short & long term disability, and much more.
Please email your resume TODAY!!
Job Responsibilities Answering incoming customer calls in a courteous & professional manner; resolving customer inquiries, requests, billing questions, and scheduling service; as well as welcoming prospective new customers interested in learning about our services. There is also a high volume of outbound calls to ensure customer satisfaction, confirm service appointments, and collect overdue payments. Additional responsibilities may expand to include daily reporting; updating customer account information; accounts payable; human resource paperwork; payroll processing; etc.
Requirements
High School Diploma or GED at a minimum
Previous experience with customer service on the phone
Strong problem solving skills
Excellent computer, typing, and 10-key skills
Time management talent and a sense of urgency
Background checks will be completed on all candidates considered for hire.
Seniority level Entry level
Employment type Full-time
Job function Customer Service
Industries Consumer Services
EEO Statement Massey Services is an Equal Opportunity Employer and Drug Free Workplace.
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Location: Charlotte, NC
Base pay range $15.00/hr - $16.00/hr
Company Overview Based in Orlando, Florida, Massey Services is one of the nation's largest and most respected service companies, with a history of providing quality service for more than three decades. Celebrating consecutive years of profitable growth since 1985, Massey Services and its subsidiary organizations employ over 2,800 team members and operate over 2,400 vehicles that provide Residential and Commercial Pest Prevention, Termite Protection, Landscape and Irrigation Services to over 800,000 customers from 180+ Service Centers throughout Florida, Georgia, Louisiana, Texas, South Carolina, North Carolina, Virginia, Tennessee and Oklahoma.
Benefits & Compensation We offer a complete benefits package including Medical & Dental, 401(k) retirement plan, paid vacations, sick days, holidays, tuition reimbursement, direct deposit, short & long term disability, and much more.
Please email your resume TODAY!!
Job Responsibilities Answering incoming customer calls in a courteous & professional manner; resolving customer inquiries, requests, billing questions, and scheduling service; as well as welcoming prospective new customers interested in learning about our services. There is also a high volume of outbound calls to ensure customer satisfaction, confirm service appointments, and collect overdue payments. Additional responsibilities may expand to include daily reporting; updating customer account information; accounts payable; human resource paperwork; payroll processing; etc.
Requirements
High School Diploma or GED at a minimum
Previous experience with customer service on the phone
Strong problem solving skills
Excellent computer, typing, and 10-key skills
Time management talent and a sense of urgency
Background checks will be completed on all candidates considered for hire.
Seniority level Entry level
Employment type Full-time
Job function Customer Service
Industries Consumer Services
EEO Statement Massey Services is an Equal Opportunity Employer and Drug Free Workplace.
#J-18808-Ljbffr