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Peserico

Operations Manager

Peserico, New York, New York, us, 10261

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Base pay range: $70,000.00/yr - $95,000.00/yr

Additional compensation: Annual Bonus

Confezioni Peserico was created in 1962 by Maria Peserico in Cornedo Vicentino, nearby Vicenza in the heart of Veneto, as a small manufacturer specialized in women’s pants. In the early 90’s the collections grew to cover a total look, and the label PESERICO was finally added to our products made exclusively in Italy. Today, the company creates, produces and distributes three different collections: Woman, Man, Aurea.

Position Overview This position will manage all operations for our Women's and Men's corners located in Bloomingdale's 59th St location.

Sales and Business Development

Is a Brand Ambassador for the company, reflects the brand image at all times and ensures that the team is aligned as well

Support to increase the brand’s footprint in their local market

Provides an excellent customer experience that is required from the brand, holding the teams accountable to the same expectation at all times

Responsible for not only driving sales, but ensuring all store teams are building and developing client relationships

Optimization of the global sales performance, directly managing the Top/VIP customers, increasing the customer service standards and working for the continuous development of the team’s product knowledge and selling skills

Client Management and CRM

Guarantees and actively participates in managing customer relationships, ensuring a high level of satisfaction, coordinating the store team and implementing guidelines in accordance with the company’s expectations.

Expand and increase new client database while maintaining existing relationships with loyal client base in order to promote customer loyalty, as well as partnering with the DOS to focus on Top/VICs

Support to manage CRM KPIs set by Retail Management, ensuring that the necessary customer data is collected in order to contribute to the CRM reporting and strategy

Support and all in‑store marketing events, working in tandem with the marketing team

Directly manages the relations with Top/VIP customers.

Team Management of Employees hired by Bloomingdale's and assigned to Peserico's corners

Touch bases with sales team regarding their client’s outreach, follow‑up and new customer acquisition

Visual Merchandising

Oversees visual merchandising practices and standards, ensuring that the store and the product image are aligned with the Central Visual guidelines and coordinating the store team

In partnership with the visual merchandising team, helps to support and execute the visual merchandising guidelines, practices, and standards to ensure that the store windows, display, product and store image are in line with corporate and HQ guidelines

Ensuring that the shop windows and displays are always presentable and in alignment with VM guidelines set by HQ

Operations and Procedures

Stays in the know regarding all company procedures related to the store, delegates and oversees execution

Ensures that the security procedures are properly executed

Liaises with the team for the store’s theft and loss, as well as training store teams on loss prevention

Stock

Supervises stock level activities, and is solution‑minded with challenges as it relates to stock and back‑of‑house matters

Responsible for supporting the management and the optimization of the stockroom, in order to guarantee that the back‑of‑house is designed and set up to support the front‑of‑house efficiently

Ensuring the care of all the products and materials in the stockroom are upheld to company standards at all times

Supports the activities related to the daily closings, and inventory procedures based on the company guidelines

Availability: Flexibility to work weekends, holidays, and other shifts as needed.

Seniority Level Director

Employment Type Full‑time

Job Function Sales and Management

Industries Retail Luxury Goods and Jewelry and Retail Apparel and Fashion

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