MountainView Regional Medical Center
Front Office Supervisor -MV Ortho
MountainView Regional Medical Center, Las Cruces, New Mexico, United States, 88005
Front Office Supervisor - MV Ortho
MountainView Regional Medical Center – Las Cruces, NM
Front Office Supervisor – MV Ortho is a full‑time clinical leadership role responsible for coordinating daily operations of the Orthopedic Clinic, ensuring efficient workflows, quality patient care, and regulatory compliance.
Benefits:
Our full‑time employees enjoy a robust benefits package that may include health insurance, 401(k), licensure/certification reimbursement, tuition reimbursement, and student loan assistance for eligible roles.
Job Summary The Supervisor I, Clinic serves as an operational resource for providers and staff, supporting effective communication, patient access, and process improvement. The role maintains a safe and patient‑focused environment by ensuring smooth clinic operations, accurate documentation, and adherence to service standards.
Essential Functions
Oversee daily clinic activities to ensure efficient patient flow, timely service, and adherence to established procedures.
Coordinate scheduling and registration processes to optimize patient access and reduce wait times.
Monitor clinic operations to ensure accurate documentation, charge capture, and compliance with regulatory and billing standards.
Act as a point of contact for providers and staff to resolve operational issues and facilitate communication across departments.
Collaborate with clinical and administrative staff to support workflow improvements and maintain consistency in patient care delivery.
Ensure clinic areas are properly equipped, stocked, and maintained to support safe and efficient operations.
Coordinate with ancillary and support departments (e.g., laboratory, radiology, scheduling, billing) to address service needs and promote integrated care.
Track and review operational metrics such as patient volume, scheduling accuracy, and throughput to identify performance gaps and improvement opportunities.
Serve as a resource for patient inquiries or complaints, ensuring timely and professional resolution.
Maintain required documentation, logs, and reports in accordance with facility and departmental standards.
Perform other duties as assigned.
Maintain regular and reliable attendance.
Comply with all policies and standards.
Leadership Responsibilities
Supervision and Staff Management
Supervise, train and oversee departmental staff.
Schedule employees to ensure effective use of resources and consult with Manager or Director on staffing issues.
Assist with and contribute to performance evaluations and goal setting.
Strategic Planning and Financial Oversight
Assist in managing departmental budget, ensuring cost‑effective operations while maintaining high‑quality service.
Monitor expenditures to ensure cost‑effective delivery of services.
Contribute to the evaluation and implementation of new technologies to enhance operational efficiency.
Contribute to the development of departmental policies, procedures, and protocols.
Quality Assurance and Regulatory Compliance
Ensure compliance with all relevant regulatory bodies.
Participate in audits, inspections, and accreditation processes as applicable.
Follow established quality control practices to ensure accuracy, consistency and safety.
Collaboration and Communication
Work closely with leadership teams to coordinate and improve service delivery.
Stay up-to-date with industry advancements, new technologies, and regulatory changes.
Staff Responsibilities
May work in a staff role when required, ensuring that duties and responsibilities are fulfilled while meeting all competencies established for the job.
Qualifications
Associate Degree or higher preferred.
1–2 years of related experience in the profession required.
1–2 years of previous leadership experience preferred.
Knowledge, Skills and Abilities
Strong leadership, organizational, and communication skills.
Ability to collaborate with interdisciplinary teams and manage cross‑functional relationships.
Foster a positive work environment that promotes teamwork, professionalism, and continuous improvement.
Communicate effectively with leadership, team members, and stakeholders.
Ability to work effectively with others, delegate responsibilities, and independently manage tasks while meeting established deadlines.
Problem‑solving and critical thinking skills.
In‑depth knowledge of industry best practices and regulatory compliance (if applicable).
Strong organizational and time‑management skills.
Proficiency with Google and Microsoft platforms, healthcare software systems, and data analysis tools.
Licenses and Certifications
Certification in healthcare management, medical office administration, or a related area preferred.
This position is not eligible for immigration sponsorship now or in the future. Applicants must be authorized to work in the U.S. for an employer.
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Front Office Supervisor – MV Ortho is a full‑time clinical leadership role responsible for coordinating daily operations of the Orthopedic Clinic, ensuring efficient workflows, quality patient care, and regulatory compliance.
Benefits:
Our full‑time employees enjoy a robust benefits package that may include health insurance, 401(k), licensure/certification reimbursement, tuition reimbursement, and student loan assistance for eligible roles.
Job Summary The Supervisor I, Clinic serves as an operational resource for providers and staff, supporting effective communication, patient access, and process improvement. The role maintains a safe and patient‑focused environment by ensuring smooth clinic operations, accurate documentation, and adherence to service standards.
Essential Functions
Oversee daily clinic activities to ensure efficient patient flow, timely service, and adherence to established procedures.
Coordinate scheduling and registration processes to optimize patient access and reduce wait times.
Monitor clinic operations to ensure accurate documentation, charge capture, and compliance with regulatory and billing standards.
Act as a point of contact for providers and staff to resolve operational issues and facilitate communication across departments.
Collaborate with clinical and administrative staff to support workflow improvements and maintain consistency in patient care delivery.
Ensure clinic areas are properly equipped, stocked, and maintained to support safe and efficient operations.
Coordinate with ancillary and support departments (e.g., laboratory, radiology, scheduling, billing) to address service needs and promote integrated care.
Track and review operational metrics such as patient volume, scheduling accuracy, and throughput to identify performance gaps and improvement opportunities.
Serve as a resource for patient inquiries or complaints, ensuring timely and professional resolution.
Maintain required documentation, logs, and reports in accordance with facility and departmental standards.
Perform other duties as assigned.
Maintain regular and reliable attendance.
Comply with all policies and standards.
Leadership Responsibilities
Supervision and Staff Management
Supervise, train and oversee departmental staff.
Schedule employees to ensure effective use of resources and consult with Manager or Director on staffing issues.
Assist with and contribute to performance evaluations and goal setting.
Strategic Planning and Financial Oversight
Assist in managing departmental budget, ensuring cost‑effective operations while maintaining high‑quality service.
Monitor expenditures to ensure cost‑effective delivery of services.
Contribute to the evaluation and implementation of new technologies to enhance operational efficiency.
Contribute to the development of departmental policies, procedures, and protocols.
Quality Assurance and Regulatory Compliance
Ensure compliance with all relevant regulatory bodies.
Participate in audits, inspections, and accreditation processes as applicable.
Follow established quality control practices to ensure accuracy, consistency and safety.
Collaboration and Communication
Work closely with leadership teams to coordinate and improve service delivery.
Stay up-to-date with industry advancements, new technologies, and regulatory changes.
Staff Responsibilities
May work in a staff role when required, ensuring that duties and responsibilities are fulfilled while meeting all competencies established for the job.
Qualifications
Associate Degree or higher preferred.
1–2 years of related experience in the profession required.
1–2 years of previous leadership experience preferred.
Knowledge, Skills and Abilities
Strong leadership, organizational, and communication skills.
Ability to collaborate with interdisciplinary teams and manage cross‑functional relationships.
Foster a positive work environment that promotes teamwork, professionalism, and continuous improvement.
Communicate effectively with leadership, team members, and stakeholders.
Ability to work effectively with others, delegate responsibilities, and independently manage tasks while meeting established deadlines.
Problem‑solving and critical thinking skills.
In‑depth knowledge of industry best practices and regulatory compliance (if applicable).
Strong organizational and time‑management skills.
Proficiency with Google and Microsoft platforms, healthcare software systems, and data analysis tools.
Licenses and Certifications
Certification in healthcare management, medical office administration, or a related area preferred.
This position is not eligible for immigration sponsorship now or in the future. Applicants must be authorized to work in the U.S. for an employer.
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